Highlands Senior Living

Jackson Oaks Senior Living has people who care. Sometimes it's hard to get in touch with top management. No matter where your family member goes, stay involved.

I didn't see the value for the money.

My loved one was a resident here, we decided to move her to a different facility.

All of the staff was very friendly. My loved one loved the food. She didn't participate in the activities, so I can't rate those. She had bugs in her room, but she also ate her meals in her room. My suggestion for improvement would be better clinical skills (I'm a retired nurse so I pick up on their lack of knowledge), but I realize that's an issue with all facilities.

The Landings staff gave a great tour and it was a nice experience, but the room layouts in assisted living did not feel as comfortable as we would have liked.

The staff is extremely friendly. The community has had extreme staffing issues; however, I know this is nationwide. This has caused not having a lot of attention. My loved one didn't feel like they had privacy as the staff wouldn't lock doors or come in unannounced to their room.

The all-inclusive monthly rate of $2900 at Felton Manor was great. $200 more if you live on the first floor. The bathroom was too small for my mother to turn her walker around. The 2" threshold leading in to the shower would put my mother at risk for a fall. Bedroom size and 2 closets were fine. The staff was relatively nice. We saw a couple of caretakers that weren't the friendliest with residents. The director couldn't tell us what the caretaker/resident ratio is, so that was concerning to us. There wasn't any green space outdoors, only concrete which we didn't like. The outdoor patio wasn't covered. Southern-style menu isn't my mother's cup of tea. In a pinch, we could move our mother to this facility, but think that there's a closer facility to us that would be a better fit. We're glad that we went on the tour so we have a benchmark to compare other facilities to.

They have a very welcoming environment. The staff is very attentive and there is a high caregiver to resident ratio. It's a smaller institution feel, which is what we like, where everybody knows everybody. All the caregivers know all the residents by name and their needs. On the negative side, the staff is not 24 hours, so the hand-off is a little disconnected between day-to-night and the weekends. Also, it's a little early, but I have this feeling that we got him in at one rate, but it will increase as time goes on.

We picked this community, because of the of the price and it was really close to where I live. Also, they were allowing small pets. They feed you a big line when you go there to view it. After being there a couple weeks, you see through all the smoke and mirrors.They kept blaming the fact that they couldn't find any help. They were very short staffed one night I went there, and the nurse on duty was chatting with one of the girls sitting in the office. didn't look to me like they were out, doing rounds and giving meds out.

This place is absolutely horrible at caring for your loved ones. Once the relatives leave, they treat your family member more like an inmate than a person. They have little to no regard for the physical well-being of the people you entrusted them to care for. This is more of a death camp than a care facility, don’t be fooled by their smiles and false words, they want your money and fail to follow through with what they promise.

Under New Management. Not Very Happy Changes

The care staff at Bentley is wonderful. Unfortunately, [removed]. We were told that my mother, who has Alzheimer's and congestive heart failure, could remain at Bentley until she died as long as she did not need skilled nursing care. Mother has lived there for two years, and she knows and loves the staff. She is in her fifth month of hospice care. The administration at Bentley has now told us that they can no longer care for Mother. They have given us 30 days to move her out. She will never recognize the staff at a new facility or recognize the facility itself. Moving her at this point is unnecessarily cruel.

Mom never made it to the facility, went to hospital and could not live independently. However facility was not trying to give a refund all money. I had to call Better Business Bureau to get done. Without the Better Business Bureau help we would not have received. I do not recommend. Staff was not as appeared

Experience was awful, and traumatic. Staff lacks training with dementia. You can't ask a person with dementia anything like would you like to take a shower. Have to say let's get you in the shower, use pleasant but firm voice.Brought meals to her even though I'd emphasized need to walk her to dining hall for meals. I moved her. So disappointing since price and room were good. I would not recommend Jackson Oaks unless it has changed tremendously.

Once again NO hot water !! It continues , never know if you can take a shower. Nothing changes or improves. It’s cold this morning and I would like to take a shower. Not only affects showers, it affects washing clothes and doing dishes.

Staff go through your rooms when you are not there. I have lost money that I hid. There are a few staff who are WONDERFUL. But others who are lazy and treat you poorly.

I only had my mom in The Landings at Norcross for 2 months. There were many issues with this community but the most serious was the emergency call light. Either it was broken, rung to a different room, caregivers did not respond to it or lack/delayed of response (as long as 1.15 hrs). I filed a complaint with Bridge Senior Living, management company, and worked with my Ombudsman. I also filed a complaint with the HFR as my last resort thinking if they got involved, the issue would be fixed. Coincidently, a few days after I heard that the HFR Compliance Specialist called the Executive Director, I was given a 30 Day Notice because The Landings were not able to meet my needs....not my mother's needs (the resident) but my needs. The ED verbally gave me the 30 Day Notice, never written documentation. I have since moved my mother out of the facility. This is the most unprofessional company full of unkept promises who would rather kick out a resident versus fix the problem. Smells terrible!

My parent has been removed from this place. IF management gets a major change, then we will bring our loved one back. THIS PLACE HAS TOO MANY ISSUES for me to be comfortable with having my Dad live there.

I have been doing research on assisted living homes for a family member. I have a friend that has a family member at Oxton so I decided that I would go visit for a afternoon. I visited with my close friends family member. We where sitting out in the area with the TV when I heard the executive director yelling at her employees. I was shock to see and hear how she was speaking to them. My friend is always telling me how nice and caring all the girls that work there. The facility is nice and updated inside but, I have made a decision that I will not be placing my family member at Oxton because of the way she was treating her employees.

Our loved one was only there for a couple of weeks and had to serious falls the resulted in them going to the hospital. We did try to give the community the opportunity to get to know our loved one, and for our loved one to adjust to them but it was a terrible experience. The rose wing is their memory care unit, and during our loved ones stay their dementia progressive way to quickly. Our loved one was very physically active and energetic and at the end of two weeks they had lost their mobility. The care that was not shown to our loved one was detrimental. Before our loved one moved in they promised us all the bells and whistles and that they could take care of our loved one, but not one of those promises were met. They do not take care of their memory care patients. Half the time when we visited the med techs and aids were mingling and hanging out with each other and ignoring the needs of their residents, they treat them like dogs. The meals there looked awful, all full of sodium and looked like slop.