Keystone Senior Management Services, Inc.

We could not be happier with our experience at Keystone Place. When I take a look at all they do, the quality of the staff and the care, the value is worth it. They genuinely care about the residents, if you do not you either given more training or you are gone. From administrative staff down to maintenance, you can tell they are not putting on a front and they are genuine. A lot of the staff members have been there since it opened or shortly there-after and to me that says a lot. I would definitely recommend to others, we have not regretted it for one minute.

They day I walked through the door, I saw the well lit grand foyer with modern décor and I knew I was home! The staff and employees are friendly and polite. I live in a spacious apartment and I'm pleased with the cleanliness, amenities and the beautiful layout. I enjoy all the activities to meet residents and make friends. There's a luxury van, library, theater, exercise room, etc. The chef prepared gourmet meals are delicious. MY fur baby loves all his puppy friends. Good move.

Fell that my significant other is well taken care of at Keystone Place at Forevergreen. There are some areas of improvement such as the food, it has gone downhill over the last several months. Needs more options, more selections, fresh ingredients and fresh veggies and or fruits. She stays active and seems happy for the most part, so overall I feel the staff does their best even though very short handed at times.

Great place to live!

very nice building, apt and food

Best decision ive made to live in their complex. Staff is great all are responsive to our needs and issues. Social life is spot on - events, entertainment, etc.

I love my new friends at Keystone. I love living at Keystone!

Right size not too big or small. Friendly people and staff. Good location - I drive 5-10 minutes for most needs on our bus. Good medicine service (Bio hospital plus smaller sites). Many activities - crafts, bingo. Live music at least once a week. [name removed] is excellent. Had hard time during virus. Staff and [name removed] ahead of virus by several days - they stayed strong during & for vaccines, first in area. Cost appropriate.

We have had 9 chefs in my 5 years here - some good and some bad.

I moved in with my husband to a two bedroom assisted living apartment. The staff visited us daily. My husband died 5 months later, then I moved to an independent apartment, where I have lived over 2 years. I use staff transportation to shop.

The staff has been very kind and very good to my family member, even through her having a hard time making the transition. Her living space is great. She has two rooms, and it's clean. I haven't tried the food, but she tells me she's not impressed with it at all, that it's cold.

food is good

My husband and I have lived here more than 5 years. We are very pleased with the "place" and the service here. The location within the city of CR is convenient. Our family is very pleased with our choice.

This was home when we first walked in the door. Our staff was caring and careful during Covid. We are family.

Keystone Place was the first place we visited and the last, could loved one loved everything they saw right away. She really loves the meals and dining service, she no longer has to order out out meals. The staff members here are just the sweetest ever and based on the experience we have had so far we would recommend them to other families.

We had a great first impression right away we just had that gut feeling that this was the right place for our loved one. The staff are incredibly friendly and the cleanliness of the community is excellent. There have been a couple bumps in the road when it comes to the meals and dining service - they recently brought on a new chef that is juggling a lot at the moment. However our loved one is very pleased with the meals, and we are just happy she is getting the nutritious meals and care.

Keystone Place was state-of-the-art. The rooms were gorgeous. The people and staff seemed very friendly. I liked that they had lots of little nooks and crannies for people to meet outside of their rooms. It was just too big of a place for my mother.

The community itself is very clean and the staff members are super friendly. When our loved one first moved into this community, she had so many problems. We had many trips back and forth from the hospital and the staff at Keystone continued to be supportive and patient. The meals times were obviously missed, but the chef in the kitchen always made separate meals for our loved one and delivered it to her room. No one every complained and we were not charge anything extra. They were more then willing to work with us and be accommodating. Also we love all the different resident ambassador's that come and take our loved one to different painting classes, exercise classes and outings. It is a great way for residents to get to no each other. The dining room also has no seating chart so that is another great way to get to know everybody.

They were really amazing. They genuinely cared about the residents and knew the personalities and idiosyncrasies of each individual. They knew what was normal and what wasn't in handling someone with dementia, and they knew the right things to do. They recognized that my mom would benefit from hospice care that was not focused on end of life, and I didn't even know that existed. I appreciated that they advocated for her to receive that extra support that was so beneficial to her. The facility was super clean, and I liked the layout. It was one big wide hallway, with chairs and things in the center, so you could walk in circles like a track. And then there was a common gathering area right in the center. I loved how over-the-top kind the staff were, and not just the people directly in charge of my mom. Staff members who didn't even know me were as warm and friendly to me as the ones I saw routinely. Even the other residents were very friendly as well. Some of the staff would sing and dance as they worked. And they never got frustrated with the residents when accidents or outbursts happened, etc. They just took really good care of my mom. I was really happy to find that two of the CNAs working there were my former students, so it felt like I had extra guardian angels there with my mom. The food was very good, and my mom really liked it. They always decorated for the holidays and did a really great job. It was like being at someone's house. Christmas morning someone went around and put little ornaments on each resident's door, which was really sweet. They did special little activities for the different holidays. And they brought a therapy dog in once, which made my mom just light up. I felt it was such a good value for how nice it was and all of the care they provided.

They walked up through the entire process regarding the insurance and they were just so helpful and accommodating. They really have adequate state who are, and its a night and day experience compared to our loved ones previous community.