Magnolia Management

The Arbors at Amherst has been wonderful, especially with the whole process as it was happening they were great at explaining everything. On move in day the staff were all super accommodating and helpful with getting her room all set up for her. They offer a lot of activities for the residents so that has been nice. It is expensive but we think it is worth it for the peace of mind that we have.

What stuck out to my mother the most about The Arbors was the overall feeling we got when walking it, it was definitely the most homey and comfortable place that we saw and it is a smaller community. She has a 1 bedroom deluxe room so it is plenty big enough for her things. So far things have worked out pretty well and we would recommend them to other families.

We moved our mother to the Arbors in Westfield approximately 4 years ago. She was able to 'try' out the facility by renting a furnished unit for a short period of time while she was waiting for an apartment to become available. She was in the temp apartment for about 3 months and then moved to a permanent unit. The apartments are spacious with a full separate bedroom, large bath and combination living/kitchen area. All the staff are attentive and caring and treat the residents like family. They even had Mom's favorite ice cream in her new apartment for move-in day! The activities are great, food yummy and common areas lovely. Our family has peace-of-mind knowing she's in good hands!

The layout of the facility is great. If anybody has parents struggling with any type of dementia or memory issues, the layout in itself is amazing. I toured 9 places and this was the best. It is one big circle so you cannot get lost. It is beautifully decorated as well. The staff is incredible and that is what really makes it. A couple of people that really stick out are [name removed] the sales and marketing coordinator, [name removed] who is the executive director, and the chef [name removed]. I cannot say enough about them, it has been a surprisingly easy transition and my parents love it here.

We have been very happy with The Arbors. We chose this facility because of the convenient location, I wanted to be able to get to her and see her often. It is also more reasonably priced because they have a roommate option. The activities director that they had was absolutely amazing but she did just leave last week so we have high hopes. It is expensive but to me it is worth every penny. The staff are all very nice and really care for the residents,

We think The Arbors is terrific. You can tell that the staff truly care about their residents. There is not a single person here that is not always happy and in s positive mood. They do seem to have a lot of great activities provided and they do a good job trying to get mom to participate. I would recommend them and already have.

I would recommend this community for your loved one. The staff are friendly and they have had some of their own family become residents at the facility and that makes it a good thing because they care for them like family.

My brother, sister in law, and I started with a list of six communities when we were seeking a new place for Mom. She had made the decision to trade the comfort of her home of 55+ years for the convenience and safety of Assisted Living. The Arbors at Stoneham was the first place we looked at, and I think we all knew it was the right place, but we looked at all the other options so we could be sure we'd done due diligence. Sure enough, we ended up back at The Arbors. What convinced us? Caring people, a very open and sunny campus, homey apartments, good food, lots of very varied activities. And did I mention caring people?? It is the number one reason why this place stands head and shoulders above everyplace else we looked at. Mom has been there three weeks now, and it was rocky in the beginning. It's a tough adjustment. But now she is loving the community, loving the staff, loving the mealtime socializing especially. This is the right place.

What stood out to our family the most in the beginning was how caring the staff members are. The community is clean and well maintained and the activities are starting to come back.

In 2019 I inquired about assisted living for my father who needed Portuguese companionship, I took a tour and was impressed with quality of care and attention to every resident. Unfortunately, they didn't have any resident in the assisted living that spoke fluent Portuguese and soon after, Covid was upon us. My father moved in with me. His memory during Covid deteriorated and we needed more help. The Arbors reconnected with me, had me take a tour of their Memory Care Unit. Who had more Portuguese speaking residents in the memory care. [name removed] was very helpful. The patients were engaged and the staff were very attentive to the residents. Taking dad for a tour soon.

The person that runs the community is excellent. The staff are easy to talk to. I would recommend your loved ones go there. I would change nothing about the community. The best thing is the Executive Director.

This is a great community. They are clean, sociable, accommodating and convenient. This is all in the memory care unit. The staff are very prompt and responsive in answering any of my questions or concerns.

Very interested. Beautiful bright and spacious. Very convenient to where I live.

This is a brand new community. There is a exercise classes for the residents currently. They also have other activities for the residents to choose from. They have a grill area for summer time use. The Ivy is allowing visits indoors. If the community has a positive COVID test, then they will move visits outside. I was able to see my loved one, during the 14 day quarantine period during moving in.

The tour and the people were very Nice. I like their philosophy on keeping both staff and residence safe. Another good option, just need the financials. Update: Did an in person tour. The place was clean, people friendly, easy access to everything and lots of safety measures in place. I would move there but unfortunately my parents decided they were not ready to move from their home, even though I think it would be in their best interest.

The tour and the people were very Nice. I like their philosophy on keeping both staff and residence safe. Another good option, just need the financials.

The tour and [names removed] were both great! Facility seemed very nice and its a good possibility for my parents.

When we first came to visit The Ivy we really liked the facility itself. It is newer and the staff is very friendly. The rooms at this community are spacious and more than adequate. The food is pretty good, our loved one seems to really enjoy it.

I did a virtual tour of this facility [name removed] the provider I spoke with was very informative, answered every question and made me feel very comfortable. The place is beautiful and the staff seemed to always be smiling and [name removed] was very knowledgeable with all information I needed.

Moving Mom and Dad into assisted living at was a difficult decision, but the transithion to The Ivy was anything but difficult. The outstanding staff, nurses, therapists, recreation directors, maintenance staff, and, particulary the receptionists, welcomed them with warmth, compassion, and a wealth of knowledge in the care of all residents, and in our case, the memory care program. The moment you walk in you are greeted by the receptionists with a smile and an enthusiastic hello. From that moment on you just know that you have made the best decision for your loved ones. One of the most impressive things about the staff, and I mean every single one of them, is that they know all of the residents by name and are so sincere in all the their interactions with them. The facility is beautiful, perfectly maintained, and filled with homey touches. In fact, it feels like a home away from home, and you instantly know that you are part of the family as well. The activites, entainment, excercise, social hours, parties, and excursions are well thought out and planned to include all residents and their families. In my mind, there is no better place to have your loved ones. Thanks to everyone at The Ivy for providing an opportunity for the residents to enjoy a high quality of living.