Park Street Senior Living

They were always clean, and they had plenty of activities. The meals were good. They were able to keep up with medications, and any changes. Any time there was a new doctors appointment they were aware of it and made sure we were aware of it. Unfortunately there were items were stolen from the room. [removed]

What they could improve on would be the food and décor. Staff is great but food and surroundings are terrible. Old and dusty. I would not recommend this community to other families based on the experience I have had so far

Based on the experience we have had with Regency at Augusta, we would recommend this community to other families

Be sure to spend time on the units if possible; ask specific questions about the different levels of care for the price difference, especially between assisted and memory care; request care staff to resident ratio. Summit is excellent for cleanliness and ability to visit anytime. Our experience is staff shortages have significantly reduced scheduled activities from occurring and we have experienced delays in services/ bloodwork/ communication.

We really liked that this community was family owner, however we weren't sure how the care would be because of that and deterred us from this community.

If you go in for memory care, don't go here. The wheelchair was soiled this past weekend, and there are times my loved one isn't as clean as I would like for my loved one to be. [Name removed] and [Name removed] are awesome. I have seen other staff members be on their personal cellphones, or doing other personal items and not caring for the residents.

The facility & the staff I met were very nice but pricing is too high for us.

Nice facility with best common areas. Have two waiting lists-1. residents that deposit one month rent for the base rent and 2. residents who place standard $500. While full or partially refundable, the full mo. rent shows decision to live there has been made.

The staff here did a nice job with our tour and they were able to answer all our questions and they took their time showing us around. The memory care unit here just did not feel right for my mother-in-law, there was not much activity going on and in the end we felt that she would be better off in Arizona with us.

The staff at this community did a nice job with our tour showing us around and answering our questions. The memory care did not seem to be a very active, kind of drab and I did not think my mother-in-law would have enough to do here. We were also concerned about the option of bringing in her own personal caregiver as well. In the end, we felt that my mother-in-law would be better off in Arizona so that she could be close to us.

This community had more acute residents, with great wall décor.

This community had more acute residents and great wall décor.

Staff are not accommodating, not friendly and service (even in serving their meals) is so slow. High turn over of staff, which is not good for the residents living there. They didn’t recognize my presence in spite of the fact that I was the one who facilitated the residents admission in their facility & there was document supporting my request. Pls call if you want more details of their service. Tnx

Did not try to work with patient’s family or Doctor to try and adjust his meds so as to reduce aggression. Gave patient and family 14 day notice, but would not let the patient come back to the facility during those fourteen days unless he had a private paid (by family) caregiver round the clock.

The administrative staff is extremely slow to process clients' paperwork and ignorant of the clients' needs and status/required support. My mother was still not in the computer after 2 weeks. The PT called about therapy for my mom 2 days after she died. They didn't follow the DNR directive because it "wasn't in the computer" even though it was in the hard copy file. Our family is facing huge hospital bills now. We paid over $[removed]when my mother was admitted. She died 5 days later. We're still waiting for the refund so we can pay the unnecessary/unexpected/unauthorized hospital bills. The director said she would "take care of the refund" when she called to tell me my mother died. It's been 3 months. The staff on the floor is good.

- family owned and operated - nursing staff available 24-hours a day, 7 days a week; provide regular wellness checks to monitor residents' vital signs, provide medication assistance, along with other professional services. - won the Senior Living Gold Award for “Best Assisted Living Community in Charlottesville” 5 years in a row - Electronic brochures -- links on Word document

Terrible place

Not was it appears

My loved one has fallen five times in about six weeks. Most of the falls have been unwitnessed. I know they can't be watching every single move of every single resident, but after the first fall, we communicated that she is a fall risk. The staff didn't seem to get the message, they are nice enough, but didn't take the necessary steps to keep my loved one from falling. It's a nice community. The food is presented well. I really like the staff and the people, they are very caring. It's one of the finest assisted living I have ever seen, but if you aren't either steady on your feet or already confined to a wheelchair, it might not be the best fit.

I moved my parents into RWV Hollymeade [date removed], care never matched what we signed up for in the contract (highest care is 3 in AL which is what we had at $1220/month extra). I learned the hands on staff did not even know about level of care but went by care plans that took way too long for the one person doing them to get them done and were never updated if a resident's health changed. I only ever got 2 care plans for my parents and both of their health degraded during the 6.5 months they were there. I even argued with one of the few nurses they had on staff who said my Mother did not get level 3 care. It took the lady who wrote the care plans to stop the argument with the nurse, who did later apology for it. The food is horrible and stuff I would never recommend giving to a senior or anyone else for that matter. It is high calorie and salty. Ice cream for desert and lots of bacon for breakfast was mostly what they served. I tried unsuccessfully to change this the entire time my parents were there because my mother has no gall bladder and my Dad has a stent. It was on their plates the morning I finally got access to their room with the police's help after covid. The management is just awful. I tried several times unsuccessfully to resolve issues with the care of my parents. The last day they were there I tried to get the nurse on duty and the executive director (who is suppose to be a nurse as well) to give my Mother the correct dosage of medicine to control her nausea and vomiting she had been sent home with from the ER. They both had no idea what that correct dosage was suppose to be or if she had received it. They forced me and my parents to wait outside in the heat while they searched to find out and then did not know what to do when she was still sick. I decided that day to take both of my parents out of their care. My Mom went back to ER by ambulance that day and my Dad moved in with me. The executive director tried to provoke me to hit her when I would not allow her to take my sick Mother back into her building where I would not have been able to monitor my Mother's health and see if she got better. She even called the police on me after I left following the ambulance to ER to report me. The staff will promise you that they can do so much to take care or your parents and deliver on none of it. There is suppose to be a doctor that comes on site which I originally signed up for but because he never bothered to see my parents when they were experiencing health issues and only ever sent his NP, I decided to switch to a geriatric doctor not affiliated with the facility. The on site dentist is also something I was promised that never was seen, so I got my parents an appointment to see a dentist not associated with the facility. This is when the RWV staff tried to stop me from taking my parents to the dentist by saying they were in covid isolation because my Mom went to ER. All of my Mom's ER visit documents from the hospital were given to RWV but they claim they did not see the document that showed she had been tested for covid and was negative. I had to fight with the staff to take my parents to the dentist. Mostly they let me know that dental wellness was not important enough to them during covid times. Hopefully everyone is aware that a lot of health issues can be related to bad dental hygiene and seeing the dentist is very important for your overall health. I was with my Mother when the dentist picked a lot of food out of her mouth because no one was assisting her with brushing her teeth. This is one of the things they listed as level 3 care that we never received. The day I decided we had experienced enough of the bad care from RWV is when my Dad woke me up to tell me the staff was fighting with him to reset his pendant that he had set to get someone to help transfer my Mother who cannot walk from her wheelchair to her comfortable chair to sit in to eat. There is way too little staff at this place to take care of all the residents. There are residents living in AL that probably should not be there. I learned my Mother was one of those people. But it was not RWV that told me, I learned it the day the police finally got me back into their room and I found vomit on her wheel chair, around her comfortable chair and on and around her bed. She had been vomiting for a month or so and even put to bed sick. When I moved her out of RWV she had pneumonia that was found on one of her 2 trips to ER in a week. This is all during covid and family could not enter the building. The only way to monitor was from over 6 feet a way and only for 30 minutes at a time for a maximum of 3 days a week. I had stupidly put my trust into the staff at RWV that they would make me aware of any serious issues with my parents' health or if my Mother's dementia had gotten to the point that AL was not the right place for her. I am still waiting on that conversation. It is my belief that RWV is putting the renting of AL rooms above the well being of their residents. There is no way my Mother could have been taken care of adequately by no more than 2 aids on the floor where there are others in the same shape she was in. Before covid my Mother was still walking some, eating on her own, talking, and still able to take care of a lot of her daily needs. When she left RWV, I never saw her walk, eat on her own, take care of any of her own daily needs again. She talks very little and usually just phrases she has stuck in her head. My Dad's health degraded as well but he is coming back in my home. He was weak and could not walk much from being locked up in his room due to covid response. They wouldn't even let him use the one bike they had on premises to work out. I guess they did not want to spend the time to sanitize it between resident uses. Now he is walking again at my house and holding my Mother's hand waiting on her to draw her last breath. It was questionable before covid if AL facilities were a good idea. After covid it is obvious that AL facilities are NOT a good idea for taking care of the elderly. They need way more regulating than they currently have. The reason they got away with what they did to my parents and probably others is that there is no one or nothing to regulate what they are doing. The staff taking care of the elderly in these places are not qualified to handle the health care needs of the residents. I learned this the hard way.