Premier Senior Living, LLC

My Mother has been at Medlock for almost 4 years. She is on her way to 100 years old. Medlock is like living in a small mansion. It has all the amenities you would like those you love to have. Moreover, the extra care during the pandemic made us confident that Mom was getting good care. Medlock was strict on visitation protocols and we appreciated that even though it was stressful not to be able to be less than 6 feet away. Congratulations to Medlock for getting us through the pandemic and back to visitation WITH a tad bit more freedoms during visitation.

The majority of Assisted Living facilities have experienced trauma on some level during the COVID pandemic. It did not have to be if we had received truthful and strong leadership. Medlock Gardens had stringent protocols beginning in [date removed]. Medlock's staff brought the facility through this pandemic with very few losses. The staff took excellent care of its residents. It did not willy nilly rush them off to hospitals and cared for them on site in a professional but caring way. My Mother is 97 and she was the recipient of that attention. She survived and we are appreciative. She has been at Medlock about 4 years, It is like a home. The dining is like a 3 star restaurant....table cloths and silver.

We chose Ivy Hall because of the value for the money as well as the availability. The communication has not been what I would have hoped for, especially with not being able to go inside. Overall, I would maybe recommend them, it is just hard since we have not been able to go visit.

The Medtech send daily caregivers took good care of my dad daily. They did the best they could. However, due to covid-19 we were only allowed to visit with him through a window. I think his final decline was from lack of touch from loved ones (his wife). When essential workers [name removed] was allowed inside the building, the director [name removed] told the barber to shave my dad's head without permission from me or my mom. My dad has never shaved his head! When we first put dad in St Ives we told the director that Dad did not have prescription insurance. That he received all his prescribed drugs through the VA. We were told that his drugs had to go through Guardian Pharmacy. There for a $3,000 bill was run up. Right before dad died, someone at Guardian had the smarts to recommend that dad's drugs needed to go through the VA. So I would say, that when a new resident is coming in, that the director should listen to the loved ones and consider that the VA is involved in veterans care. Had the director listened to us we would not have the a $3,000 Pharmacy bill left to pay. Needless to say this just infuriates me and I feel like we were bullied into a situation that could have been prevented.

We think this community is very clean, we have been very happy with the care services provided. Our loved one doesn't always participate, but from our understanding the activities are fine. Having looked at a number of places, what stood out to us most was that it didn't feel cooperate. It felt more like a home, and the meals the serve the residents are fine.

My mother was on the memory care side, we had a very good experience from the top management all the way down. The staff members here are very caring. It seemed like sometimes they were a little bit understaffed though. The room sizes were good, they were all private rooms here unlike some others we looked into. I think they could have had more activities. Overall I would recommend Concord Place.

My mom has been at Village Cove for just over 2 years now, and I am very happy with the care she is receiving. She was fairly independent until recently, and enjoyed the activities and structure. She needs some extra care now, and the staff has been very kind to her! They are available to talk to me when the need arises, and are responsive to my requests.

So appreciative of the care & concern during this pandemic! Know this is hard on our loved ones, but every little activity helps! Thanks!

My mom has lived at Village Cove for several years. The wonderful care she receives brings me great comfort knowing she is in great hands. She feels as if the staff there is her extended family. So grateful for this sweet community.

My wife was at St Ives for a short period of time because initially she had a roommate. Then the roommate moaned as night so my wife couldn't sleep. the roommate then passed away and this traumatized my wife and she was not happy and wanted to leave. St ives allowed us to cancel our contract and I moved my wife to another facility that was closer to my family.

I have seen an improvement in my mother since moving here. The staff has been working with her with various things and in doing that she seems to be improving. The staff is wonderful very kind, and patient and very accommodating. The community is clean and well kept. I have never personally eaten here but when I visit mostly it is at dinner time and the food smells and looks very good. The dining area is setup like a restaurant there are menus on the table to order off of. There are normally 2 settings.

We thought this was a nice looking community when we visited. The staff we met were friendly. This community seems to offer a lot of activities and special events. This community did not have openings when we visited.

This move is working out very well for my father in law. He is doing great, and everything has worked out very well. We are satisfied with all they have done for our family. He is safe, and in good hands. The staff is kind, and helpful when needed. The only thing he isn't crazy about are the meals. Other than that issue, they do offer nice activities for the residents. This is a community I would recommend, it has worked out well for us.

We primarily toured the Brookdale because I wanted to show my loved ones what assisted living was like. My aunt was okay with it but my uncle was not comfortable with it. The Brookdale was very nice and clean, it would have been an option for us if that was what we were looking for.

Mu husband is doing pretty well since his move to this community. He is being cared for very well. They have a lovely staff, they are very thoughtful. He is trying some of the activities they offer. Overall it has been a pleasant experience, and we are happy.

I really enjoyed my tour of this community. Everything looked great, and I was very impressed. From what I saw everything looked very nice and clean. The staff was kind and friendly. They were informative and answered my questions. They have nice activities offered for the residents. Everyone was very nice. Their rates were expensive for our budget. It is a very nice community overall.

My parents have been living at Ivy Hall a couple of months now. It took a while to adjust for my parents as well as for the family. My parents are loving their new home and the staff is fabulous. It's like being apart of a new big family. I can not say enough good things. When I've had an issue of any sort, one conversation or email is all it took to be quickly resolved. The only slightly negative thing I would say is the chef needs to step up and make the food as great as the rest of the facility. The nursing staff, the helpers and the office staff are absolutely wonderful and very caring. The activity directors are wonderful and you can tell they love their job and really care for the residents. If you want a place that will truly care for your loved ones and has the staff to back it up Ivy Hall may also be the place for you.

The staff are attentive and friendly. The community is clean and well taken care of. They offer a calendar of daily activities. My loved one has made friends.

Things are going pretty great since moving my father to St. Ives Memory Care. He has has a bit of trouble adjusting to the move, but that is expected. Everything is good there, the staff are friendly and very helpful. My father has had mixed reviews on their food. He does not participate in activities as much as I'd like but that is understandable. I would recommend St Ives Memory Care. I would also say others should do their research and know that they need as far as care.

Our experience with Ivy Hall Assisted Living has been a good one, overall! The facility is clean, well kept, and there are never any odors. The people here are friendly, and they do a great job looking after the residents! I spoke with a visiting nurse who sees a lot of different communities in the area, and she said this is the place she'd pick for her Mom, which I think is a pretty good recommendation!