Premier Senior Living, LLC

Brookdale Concord South is going well. The only thing I would say they possibly need to improve on is having a schedule printed out. We had a lot of questions when we moved in like what days does laundry get done, what day do they clean her room, ect. I would have liked to see them give a hand out of some sort with all of that information as a quick reference. Also after 6 weeks we haven't had a lot of feed back as far as how she is doing, etc. I would like a monthly status report or something like that. I asked them if they had any regular meetings scheduled and they said they only do that if anything changes. To me I think it's better to have like a monthly meeting on the staffs perspective of how things are going before anything changes. It would be nice to have more frequent updates. Right now I have to seek out information. It's been pretty good overall though. With any move for a person this age it is an adjustment. She was confused because there were a lot of workers and they don't work 7 days a week. I think we are past the worst of the adjustment now. I know all the staff and they have all been helpful and friendly. We chose this facility because it is smaller and thought it would be less overwhelming for her and it has been. We would definitely recommend this facility.

Very friendly, helpful tour guide. Facility was slightly small, but nice. Seems better for those in need of higher level of assistance than my parents.

At Brookdale Concord South we are very pleased with the activities and the staff getting my mother involved. I will say that they are not cleaning her room well. They seem to come in and do a half way job. Other than that I am very pleased with this facility.

Absolutely delightful! No. 1 on my search list at this time. Bright, cheerful, friendly! The new director gave tour. Very enthusiastic about home and plans for future. Very small- only -- units. Only 2 men living there.

I would like to see more interaction between the facility and the outside family members. We don't get enough feedback. They should add many more activities. Some of the technicians are a little short with my parents. Everything else has been pretty good. The location and parking has been okay. The food is fine. I would recommend the Emeritus at Hawthorne Inn at Hilton Head. My overall rating of this facility is four stars.

Brookdale Concord South are good, but mom can be adamant about not doing something she won't do it. The staff does try to their limitations, They are not forceful with my mom. The staff are all friendly and great and do not charge me unnecessarily. The activity director has arranged lots of activities to keep mom busy if she chooses.

Our loved one has only been here a short time, but so far things seem to be going well. It is a nice looking place, and the staff all seem very friendly and professional.

We toured this community when we were looking into care options for a loved one. This was a nice looking place overall, but I think it would have been a bit too large and overwhelming for Mom. It seemed like a good community, but I don't think she would have been comfortable here.

I thought overall they did a good job here, but they weren't quite up to the level of care that my loved one needed. It was a nice facility, everything was well kept and clean, and the staff were all friendly and professional. However my loved one was in need of memory care and we found them a bit lacking in that regard.

So far things are going pretty good. It's very clean, and the staff is really nice. She likes the food, it's the best of anywhere she has been. We had a friend that had some experience here before, and was pleased with it. One price covers everything. We are really happy, there really isn't anything I would like to see improved or done better.

Evanna said that this was more of what her mom was looking for. It was more independent than Oak Park Retirement and it was a very nice place. Her mom would get her own house with a garage, but the kitchen was not the best it needed some work done to it. She would choose this one over the Oak Park except it was too far away for her convenience.

Cardinal Village at the Gardens of Statesville has spacious and comfortable homes for independent living. We found the facility to be very clean and the staff friendly. The meals took a downward turn for a while, but new management is changing that situation and they are also increasing activities for the residents. My senior living there is quite happy and satisfied with her situation.

They are dedicated to memory care, and they do a good job. They are in a state of flux, right now, they are going through management changes. They do a good job with his care. We will have to see how things go once the management settles in. There is a lot of change of personnel right now.

My family member did not even get a chance to move in to Horizon Bay. After we had given a part of the payment upfront, they rejected us about four days before my family member was supposed to move in. However, they kept our money and have not been easy to deal with since. The staff is nice but unhelpful. I have spoken to the facility and their corporate department with no such luck in getting our money back. If you choose this community, DO NOT give them any money upfront, despite what they say, only pay them after your family member has been settled into the community. Very disappointed.

It needs to have more interaction and activities. They don’t engage them as much as they could. They are as wonderful as a community can be. It’s pretty, beautiful. The residents are nice. The area is nice. The food could have more fresh options, more fresh fruits and vegetables.

Everything is fine. They do a lot to keep her engaged, and social. It is really good. The layout and the resident to faculty ratio are the reasons we chose this community over others we saw.

nice facility-- need more cost info--also saw the independent apt's

It's a very nice place, they were a little more cavalier in their presentation. Everything that I saw about their facility was a little more cavalier and I sincerely beleive that structure is good for certain things and I beleive structure is a good assitance for Alzheimer's patients. They may have had a perfectly wonerful program that may have been better than anything I've ever seen but the percieved lack of structure didn't seem ideal.

Overall, I think they do well in everything, I really think the thing that I like the most is the openness and willingness and the communication that they want to have with me but if I were going to indicate one area that could be improved it would be with the schedules of their folks. Sometimes one person doesn't know what has happened with regards to my loved one, to be able to explain something to me and maybe it is communication between them, I don't know, but I think if there was some way where they could ahve better systems in place for keeping track of things or what's been done on a different shift or a different day. But I have been very pleased with the people here, she seemed to have settled in and adjusted pretty well. It's a little smaller, and of course I can't compare any kind of individual attention she might have gotten at one place versus another but I felt like in the small environment she would get more one on one attention.

My dad has since passed away, he didn't die here but he started to feel dizzy and they took him to the hospital in the ambulance, no one went with him, but I don't think that's something they're required to do. I've since seen something on TV about Emeritus and it's a big corporation and the picture they painted of Emeritus wasn't pleasant. My experience with them was they did everything that was expected of them. My father's stay there was all about cleanliness but no one's perfect. I'm not sure what they could improve on, everything I saw about them was fine, mostly I was just happy that he was out of my mother's hair and that he was someplace that I didn't expect him to ever leave. He wasn't in palliative care because he wasn't diagnosed with anything, he wasn't strictly speaking, palliative, but it was like that for me. One of my biggest things was my mother was running out of money and from my point of view, the only things that really mattered was to find something that wasn't like 5,000 dollars a day, this place was much cheaper so you could stay longer.