Spring Arbor Senior Living

Waterstone has been a learning experience for us as this is our first assisted living facility interaction. You learn that no place is perfect but you have to look for what is better than the rest. This seems to be our opinion of Waterstone overall. Not perfect but better than the others and we would recommend them to other families.

We moved here and brought mom from another memory care unit. The administration and care staff have been very attentive to mom’s needs. The facility is clean and inviting. When we visit there have been some large activities going on including music and Hawaiian themed party. Our dad is very happy with the facility. Would recommend.

Everyone was incredibly friendly at Waterstone, and helpful when my sister moved in. Also, the new head of nursing is raising the bar on the support being provided by the aides.

My mom says the meals are so so. Too much starch for her. They often run out of things on the menu, is why I give it a 3. I would recommend this community to other families based on the experience we have had so far.

The staff has been there for years, some over 20 years. They are very engaged with the residents. and based on the experience we have had so far I would recommend this community to other families

Overall great place. Nursing care and organization is not the greatest and they seem to struggle with the food and cooks area but overall good. Based on the experience we have had, we would recommend them to other families.

Overall I would say we're happy with how things are going. I'm not worrying about him being taken care of. He says the meals are good and he is as busy as he wants to be. So far they have done everything they said they were going to do so that's a good thing. We have no complaints and are thankful f

Would definitely recommend. One reason I picked this community is because of the location.

My father, who has Alzheimer's, has been happy there. They've been very supportive. I would recommend to others.

It's a nice place. Very clean. Friendly staff. Food could be better.

I would recommend, I just think they have some kinks to iron out as management has recently changed. I feel that communication efforts could improve and staffing to patient ratio in memory care needs to increase.

Dad's room is not always clean when I visit. The carpet does not appear to be vacuumed, the entryway does not appear that it has been cleaned. And the bathroom never seems clean especially the toilet area. Staff is cordial but it's not always available. There are times that I have called and never get a person to talk to on the other end. [name removed] at the reception desk is exceptional! No complaints about the food Dad said he walks the parking lot but I'm not aware of any other activities that he participates in. Value for the money I believe is fair but I don't agree with having to pay extra $$ every month to encourage residents to take their meds

The staff are kind and caring at this facility. It is always very clean. My brother's room is clean and cozy. He has improved on his strength and walking abilities. I am always contacted in a timely manner if there are any issues .

I'd say it's a nice welcoming community. The size of the community is good. It's not too big and it's easy to get around. The staff seem to try and get to know not only the resident but the whole family!

Administrative staff has been great. Based on what my sister shares, the food served is not very tasty. I think that they could have more of a variety on the menu.

Mom passed away a month after arrival at Spring Harbor. She was not at all happy there. But she would not be happy anywhere at that point. The staff tried and. Was willing to work with us just mom was difficult. The management staff was very impressive. They were the reason we went there.

I would recommend Spring Arbor gor the care mom receives but she and most residents complain about the food.

I would tell a friend the staff, especially the executive nursing, marketing, PT and administrative staff are extremely kind and responsive to any concerns. The facility is very clean and quite frankly, never smells like a hospital or nursing facility. While nothing is perfect, this has been a very good option for my parents. I chose Waterstone on Augusta because of the cleanliness, the friendliness, and the variety of care available. My mother has dementia and needed to come to Waterstone when my dad fell and broke his femur. It was important for me to be able to keep my parents together. Dad was able to continue his rehab at Waterstone after he was released from a rehab facility and mom has been able to stay in an apartment with him. Memory care is available should mom need it, but so far we've been able to manage her care without that option.

Overall the facility was nice and well run. The staff was helpful when we visited. Housekeeping kept up with most items. The communication with family was a little difficult. Maybe setting up a scheduled time to help speak might be good. I would recommend to others.

I think the staff have really good attitudes and have been very welcoming and kind to my dad. We haven't been there long enough to identify any areas for improvement and it is so much better than where we were.