Stellar Senior Living

The people are great! They are willing to help you in way possible. What makes this place is the people. My aunt ended up getting stuck in rehab for four extra days. I came down from Long Island, the people at “Las Colinas Village” let me and my sister live their for the four days and they treated us wonderful, they even fed us. Las Colinas is willing to bend over backwards to do anything that will help you to be as comfortable as possible and they wont even take a tip from you for their help, believe me I tried. My aunts room needed shelves the maintenance man came in and put them up without any pushback, they are winding the door to accommodate my aunts wheelchair, and since the room is a bit bright for my aunt they are even putting up extra curtains. Everyone that I spoke to who visited other arrears all said that “Las Colinas” is the best no other place compares’. Added bonus “Las Colinas” also had some of the best pricing. Only thing is it’s in an industrial neighborhood, I wish they had more property for a small park so the people can at least go and walk around.

Cleanliness is getting better. Quality of care is up and down. OP is in a climate of change now. They have a new management company. They have new use of iPad's by all care partners to meet and track response to needs of clients, so that should help. There is a new chef, so that should help. My mother doesn't attend many activities, but they sound and look ok to me. Cost is going up 5% in Jan. We opted to move to a one bedroom from the two to address that increase. Some things that have been a concern, are better. My mother does not remember she needs help. Doesn't use her call button, tells the workers she doesn't need their help, and some don't know how to respond to that, and believe her. In the past, they have not always brought her a meal to her room when she doesn't go to the dining hall. The new system and chef are supposed to help that issue. So far seems like it. Weekends, middle shift, are the worst for consistency of care.

The Reserve at North Dallas is under new management. The facility /staff are ok. The rent is like the old saying... you get what you pay for. I think only time will tell how things go under this new management.

We were in a hurry and picked them because of the proximity. The meals is an area that I found disappointing I took my mother to eat in the cafeteria once and the meal was really subpar.

It's been pretty good. We picked them because of the room, food, level of care, activities offered, and the people working there.

My grandfather-in-law is staying at Orchard Park at Southfork. He had a terrible episode with pneumonia which left him nearly 100% dependent vs prior to the illness he was extremely independent. We had to find a place that could adequately take care of him until he regained his strength and could ultimately come back home. My initial impression of Orchard Park at Southfork was absolutely amazing from the "curb appeal", to the staff friendliness, cleanliness of the facility, amenities, etc. I would have given 5 stars on all the ratings above but there have been a few things that have been a little frustrating. I have experienced some situations where a service that grandpa is supposed to be receiving was not done, medications would sometimes not be given, and a general slowness of resolutions to issues by management. All in all though, I would still recommend Orchard Park at Southfork to friends and family and would personally use them again in the future if needed.

The staff at Orchard Park are friendly and helpful. When you need something done, it gets done fairly quickly. The caregivers are also helpful and friendly. There are a number of activities going on all day and guests with different interests come in. Several church groups come in person and others are on TV. The group goes on 2 outings monthly to various places. A bus takes people to doctors, dentists, and physical therapy. The apartments are well maintained, as is the building overall. Residents are friendly and welcome newcomers. Come visit Orchard Park.

I don't know what I'd do without the staff at Orchard Park. They do everything with a smile and you can tell they are passionate at what they do 10/10 recommend.

Where we are now offer's things Thunderbird could not; 2 balconies, washer and dryer in the apt, stainless steel kitchen appliances and two walk in bathrooms and most importantly to me, my sister "happy". I do miss the food and how they offered choices, and the friends I made at Thunderbird, but I've made friends here and the staff is exceptional. And it's affordable; I've been able to save money versus not! Thank you!

Overall I am happy, took a while for my folks to get in the groove with staff etc. I like that they have all levels of care, independent, AL and Memory Care...My folks are in AL, but we will be moving them to memory care in the next couple of months. There was a bit of a hiccup when Stellar Living took over in March around cost ..but I was able to work through that with them.

The ALF is beautiful and offers great activities, meals and staff for the price. The memory care where my father was good overall but he had a bad experience. He was pushed by another resident, fell and it resulted in his death.

It is always a hard transition. But everyone is so kind, including the residents, which is very helpful.

My siblings and I moved Dad to Lakewood Reserve in March 2023. He is very happy there. He is very social but won't join in the many activities that are offered. That is his choice, not anything that Lakewood Reserve does. There has been a recent staff change so I don't know many of the current staff well. When I call and speak with the receptionists they are always very nice and helpful. My sister visits Dad several times a week (I live out of state) and always tells me how nice and helpful the receptionists, CNAs, and whom ever she interacts with are. Before the staffing change, the administrator was trying to do monthly zoom meetings with family members regarding what was going on at Lakewood Reserve. That has not continued and I wish it would. All on all, I'm happy with the care Dad gets and would recommend Lakewood Reserve.

They have alot of activities for the residence. The facility is always clean and bright. The forst few weeks there were somethings that were not communicated such as laundry day, cleaning day, and what the staff does and doesn't do. It has worked itself out for the most part but was a little difficult to navigate in the begining.

We chose Courtyard at Jamestown Assisted Living because of the cleanliness and wide variety of activities offered. The administration staff and kitchen management staff seem difficult at times.

They could have more variety at least monthly on the menu. And the price

Orchard Park was overalll a good experience. My loved one left because we decided to move him closer to us. The food could have been better and better supervised meal times would’ve been good. The staff was friendly and usually helpful. Activities were somewhat limited with lots of group tv watching. I felt like they could’ve done more activities appropriate for the individual residents. I think staffing limitations caused the one size fits all approach.

Overall, this is a very nice facility. I have two family members there: one in Memory Care and the other in an Assisted Living apartment. The staff in MC is lovely--friendly, helpful, reassuring, etc. They are always, always welcoming! They have a tough job, for sure. The move-in was fairly simple and there was plenty of support. There was a LOT to take care of the first few months, which was overwhelming at times, but that gets better! Patience is required for special requests, such as revamping TV wiring, etc. but it all gets done. The maintenance people are also very nice! The food is very good here--my mom has gained some weight, which she really needed! I am most impressed with the medical staff--they have kept such a close eye on things and take care of everything so efficiently it is almost seamless. That's a big relief--to know that my mom and other loved one have good care. The physical therapists have done wonders for my mom especially--they are outstanding! Dementia and old age is hard, but we have peace of mind knowing that our loved ones are safe and well-cared for. It is pricey, but I would definitely recommend Bear Creek to others who are looking for a really reliable facility.

We are very very happy with The Springs of Scottsdale. My mom feels very very comfortable , everyone is very kind and helpful and interactive with the residents . Everyone knows the residents names which makes my mom feel at home . The food is amazing - legitimately - as they have a restaurant type setup for residents . It's clean , and feels comfortable

Staff very nice especially [name removed]. Food could be better hopefully when the new kitchen is finished. New comers not very welcoming to the old guard. Activities director really good she plans well transportation good service very good. Very nice pool area and well maintained . I would recommend this place to others.