The Waters Senior Living

Don’t bother even thinking about moving here. The management only care about making a buck. The building was built cheaply. If something breaks down, maintenance won’t be contacted until the next business day (at the earliest). Any repairs that need to be completed will only be done by their staff from the twin cities, no matter how urgent the repair is. Every other senior living complex we’ve asked would have a local repair company come out within four hours. The maintenance staff at The Waters is rude and will blame the residents for mechanical problems that are the result of cheap equipment. Find a better senior living complex, because The Waters on Mayowood will not value you or your loved ones.

We were there when it was new. The food was excellent. The front desk was always friendly. The help was good but as time went on the service declined!!! There were accidents that were NEVER reported. There was some nursing help that was good but the head nurses came and went and you could not get a hold of them. My husband fell, broke bones because no one answered his call. He had broken bones and I was not called nor was a doctor called. We were happy to leave!!!

My parents moved there from their home in 2015. Neither could die there together. Ok place to live if independent, expect at least one more move for each, and have to die alone.. Caring administrator and RN supervisor gone and replaced with individuals good at maximizing profit-- no caring. When dad died, clear that [name removed] (new admin) wanted 2 people to live in 2 BR apartment to maximize profit. Feel guilty every day for moving my parents and letting this place happen to them.

Choose The Waters if your parent(s) are compliant and agreeable, and always will be. We placed my mother, who has Parkinson's, there in mid November 2015. Three days later the nurse gave my mother her meds too late and soon my dear, 92-pound mom was upset, frightened and lashing out. The Waters called the police. The kind police officers were embarrassed when they arrived: what were they going to do--arrest her? Over the next week and a half, they called the police two more times. Horrible for my mom, my 80-year-old father and my family. In December 2015 we moved her to another similar facility. She has been there eight months. She is not always compliant, has once in a while gotten out of control, but NEVER have they called the police. The Waters does not understand Parkinsons.

A new management company took over the facility. Since then the building is not vacuumed including the stairs. The food is cold. The aides do not respond to the calls in a reasonable amount of time etc... Something needs to be done before the residents vacate the facility. Maybe the corporation is not concerned about it. Big corporations, small concern for individuals.