Trinity Health Senior Communities

My loved one is a resident at Glacier Hills. The housekeeping of the rooms is poor. The housekeeping in public places, however, is good. The facility is short staffed and more training is needed for the staff.

We were thinking about the community, but ended up hearing some concerning reviews from a friend of the family and we went with another community.

Small number of residents, all outside entries to each apartment. Very sparse cafeteria area. No one available for pricing info, although I know my mother would not like this set up anyway.

Only one staff person on site, she could not tell me any information about the facility except they have private apartments. This place does not have any medical staff on premises, therefore I would not consider it "assisted living." It is for more independent living folks.

My father was in memory care for almost a year. He was able to get around with a walker fairly well. Then due to Covid lock down I was unable to visit and take him out on our daily lunches and home visits. I was concerned about his loss of mobility during this time. I didn't want him to lose the use of his legs. My Father would call and request I ask for physical therapy because he felt his legs weren't working as well as they should. When I asked about starting it for him the facility assured me he was doing just fine. Due to the fact I couldn't see for myself I trusted their judgement. I found a group home for my father and had him assessed by the physical therapist and they said he hasn't the ability to even stand on his own now. I am so saddened that he is wheel chair bound due to the neglect of this facility. For the amount of money spent every month and the fact that physical therapy was covered by insurance should of guaranteed they were making the best choices for my father.

At the MacAuley my mother liked her apartment and made friends with a couple of people on her floor, however, going to the dining room presented a problem for her. Although not explained upon entry to MacAuley, residents who attend the dining room take a table of their own in which they invite the guests they want to fill 6 seats. Residents typically get ‘dressed up’ for dinner and must be invited to a table. My mother, a new resident, was not invited to a table, and felt shunned and alienated. She had the choice of eating in the (less formal) Cafe’, which she declined. This rule bothered me and iI brought up the subject with the director. ‘Why can’t you have people sit where they want so no one is left out?’ He stated that they created a table for those who were not invited to tables...’”But then it was like the table for the misfits, so we stopped doing that,”” My mother became more ill over time and needed more care medically. MacAuley does have day/night nursing care but they were limited to monitoring and not intervention. The staff at the desk are wonderful! They have a library and in-house events. I would consider The MacAuley to be very expensive.

Everything went well. We are signing the rental agreement Friday.

My mother has recently moved into this community and I have to say things are going okay for her so far. The staff are amazing people and I could have not picked a better group of people to care for her. They are always compassionate and caring in there work and I am thankful for that. My mom is not very impressed with the meals and has said they are not what she thought they would be. I also think they need new carpet throughout the facility. It is awful looking and needs to be changed as soon as possible.

It has been a pretty decent experience. I just have two main complaints. They have some weird, ridiculous policy where they have some exclusive contract with DirecTV and they only get 15 channels and they do not allow any outside providers. Also I am not fond of the Director. The director of the food program is friendly though.

OUTSIDE ENTRANCE. NICE SIZE RMS. NO ASSESSIBLE BATH. ECONOMICAL. PRIVACY, FEELS LIKE REAL APT. DIVERSE. NO SECURITY. FOURTEEN HUNDRED SEVENTY SIS PER MTH. I BDRM STUDIO.

Good location re. east side of town - close to most current friends, doctor and religious community. Not crazy about the lack of outdoor space for walking, viewing nature, etc. Seemed a bit dark and lacking natural light. She felt it seemed a bit 'tight' - hallways seemed narrow and long. Worth considering. I liked the advantage of moving from independent to assisted living in the same facility.

Catholic; Can move from independent to assisted in same facility

nice property - space for nice outdoor walks, huge commons room for jigsaw puzzles, etc. one of the most reasonably priced. I've seen their vans bring folks to the Penn Theatre for an evening out.

The studio was a bedroom & bath, too small. The suite was nice.

Not a fit for my mom. Looking for apartment with decent kitchen.

Way to small. Where would I put all my stuff? They where very kind and helpful there. Just not suited for me.

Quaint and nice. Apts arr very sm and tenants have to walk outdoors for everything. Includes all meals.

I was a little disappointed in this community, on the first floor it felt very depressing and needed lots of updating. There was little to no natural light throughout the building and all of the bedrooms including the lobby looked like it needed some serious updating. I would not have wanted my mother to live in a facility like this.

This place did not have enough staff to be able to take care of the residents. They said that if my loved one needed extra help that I would have to pay for someone to come in and sit with him at night because they are under staffed. The CNA's are wonderful and do there best, but the administrative office is not helpful at all. I do like that they have a gazebo for the residents.

My mother was at Sanctuary for stroke rehab. There were conflicting stories from the staff. Some said her condition was too poor to be there and they were not equipped to care for her. Administration said that was nonsense. Regardless, the nursing assistants resented her because of it. Staff was comfortable to tell anyone how much they disliked their jobs and the management. They were always understaffed. Management was very defensive when there was an issue they could never see that we wanted to work with them so took a defensive position. We had at least 2 family members a day visit to care for mom's basic needs. The first 6 weeks she was there she had two showers. She was intimidated by several staff members and never felt very safe there. After her strokes, we have had her in [removed]. Staff at Sanctuary was far and away the worst. Building was far and away the best. Management spent too much time hiding their mistakes instead of fixing them. Now that mom is in a facility where the standard of care is high, I can really see how poorly run Sanctuary was. Large staff turnover and many times temp RN's. One of the temp RN's actually had to ask me what some of the meds were because she had no idea. The food was excellent and presented nicely. Physical therapy was better than you could get anywhere else. My advice is this. If you are really there for rehab and can physically care for much of your own needs, it's a good place. If you need a lot of assistance, you are not going to get it. Day staff gets stuck doing things night staff didn't do. I am concerned about the insurance billing. As I see explanations of benefits, it appears that their prices are far more than they actually did. [removed]