WellQuest Living

I toured this community for my mother. It was a decent tour. The community looked pretty well maintained. The staff was kind and friendly. It just wasn't the place for my mother, but this is a nice community with kind people.

My tour was very nice, this is a lovely facility. It looks fabulous, they keep everything very nice and well maintained. The staff was nice and informative. It is a very big facility. It is an expensive, but you do get what you pay for. Everybody was very welcoming and kind.

We toured this community while looking into care options for a loved one. Sunrise seemed like a nice place in terms of the care they offered, but it just felt too much like a skilled nursing facility, I don't think it was somewhere my loved one would have been comfortable living.

We were looking for a place with 2 bedrooms, which is hard to come by. We visited the Heatherwood and as soon as we entered the property, we noticed that the dining area and the reception desk area were located right by the entrance and there were people with walkers and wheelchairs, etc... so, our first impression was that it seemed somewhat depressing. Therefore, we have not yet made a decision and are still looking.

Good, but a bit of a drive.

the place might be nice after the construction, but couldn't really get a feel for the staff and the community.

very large, new, most expensive I toured. Memory care seemed a way to keep residents and not a real program or trained staff. The salesperson broke patient privacy a number of times and that concerned me. Probably second choice of the ones I saw but we couldn't have afforded it.

Very tall building. Memory care unit on ground floor. Rooms opened onto side patio area, surrounded by tall wall.

OK not great dated. Poor house keeping

this a inderpedent first

Not confirmed. Price high for one bedroom. Unit very small. No diswasher. Limited kitchen space and cabinets.Can not grill on patio.

Speaking from the assisted living side (not memory care) - staff generally helpful and friendly. Since COVID-19 hit, kitchen and dining room shut down, resident interactions discouraged and and family visits prohibited. Residents encouraged to remain in their room as much as possible. On the positive side, pandemic not a big impact to health at CV. Prepackaged meals delivered to residents rooms based upon resident menu selection, but meal quality taken a nosedive since 3rd qtr 2019. Many meat and poultry servings are comparable to jerky smothered in sauce or gravy. Vegetables on the warm but rare side of uncooked. Portions now smaller because residents not eating as much. Rates increased in excess of inflation in less than a years occupancy.

I had recently taken a tour of this community for my mother and I have to say that I was not very impressed with my experience. The hallways where very dark as well as the carpet and it was just a depressing atmosphere. They also could use some more green and flowers in the courtyard are. I will say that the rooms they had where very large and I loved the balconies they had attached to the bedrooms. It was just to dim of a place for my mother to go to .

They say their food is fresh and from local sources as if you will be getting fresh produce. That is not the case. They serve the worst iceberg lettuce and canned vegetables. They don't have healthy food. It's Gordon food service type food and no accommodations for special diets like low sodium or diabetic menu. I hope they allow us to recoup the money spent for meals we did not eat. We bought the package deal. Their common area bathroom has been remodeled and is not Ada compliant. The door is too heavy there is no push button. The toilet seats are way too low. The apartments are very tiny.

It has been nearly a year since asking for a repair on a leaking shower. Now the ceiling is cracked and the water pouring in when the people upstairs take a shower. The refrigerator has been leaking for four months. The elevators have repeat broken and are not repaired for 3 to 4 months. Dining room is so understaffed that it takes 45 minutes to an hour to get one’s meal, and then it is often incorrect. At least 10 to 15 high-ranking people have left their positions, including the the chef, activities director, and driver. There are no replacements. The state of the art theater room has been inoperable for months on end. Covid protocol was abominable. The health department was called in to deal with the rampant Norovirus that just swept through the facility. The menu needs to be developed by a nutritionist. Meat at every meal without vegetarian options is unacceptable. The facility is pretty if you don’t look to closely.

I would say "all that shines is not gold. Look everywhere else before you commit to this place". My experience here was awful.

I toured Sterling Place and I did not like it. The facility was not nearly as clean as others that we visited. It was also very loud and there was not a lot of privacy for the residents.

They are in need of a lot of improvement. There are significant staffing issues causing facility, food, and cleanliness issues. In need of a significant management overhaul. Cooks sometimes do not come to work so tenants do not receive planned meals on schedule. Recently learned of bed bug issues from separately paid care givers, the facility never notified us, despite us being the legal care & estate managers for our mother.

They provided meals but the meals were horrible. The service was bad. The room sizes were good. The care agencies that they worked with that you could contract with to help residents with care was not good. It was not a good experience for us.

It is a shame that this facility “triages and assesses” potential residents and assures the family that the care they provide will care for your ailing family member. My dad was allowed to fall the very first day he was here due to orders for care not being passed to the nursing staff. That resulted in a visit to the ER. Two weeks later he was allowed to dehydrate severely which resulted in yet another ER visit. The final incident involved another resident [Removed] my father in his own apartment. This is totally unacceptable care.