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Brookdale Salem

2001 Ridgewood Drive, Salem, VA 24153

For pricing & availability:
(866) 374-4058
8.0
Review score
71 reviews
Add review
8.0
Review score
71 reviews
  • 5 star
    34%
  • 4 star
    37%
  • 3 star
    18%
  • 2 star
    1%
  • 1 star
    10%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Salem
SaveShare
Brookdale Salem
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Anonymous

Child of resident/client

4.0 out of 5 stars

Nice home away from home

Staffing issues. The pleasant and tasteful environment, other has been there a year and she is most satisfied and she says this is my home my complaints as her daughter that goes daily to visit residents complain not enough activities every thing shuts down around 5ish.

Read all reviews

Brookdale Salem

At Brookdale Salem, residents have access to services provided by compassionate caregivers day or night, as well as tailored meals and homelike amenities. Whether you’re seeking assisted living or memory care, we provide multiple levels of care and services under one roof.

Here, you'll no longer need to worry about the responsibilities and stresses of day-to-day life. Staff is available 24 hours a day, seven days a week to provide assistance and be alerted to any emergencies. In addition to safety and security, we’ll even take care of your chores from now on. Plus, our culinary team works diligently to serve nutritious and thoughtfully crafted dishes daily, for all dietary needs and palettes. With less time to worry about cooking or cleaning, you’ll have more time to socialize with friends, pursue new hobbies, and embrace your days to the fullest extent. You can experience redefined independence, because whenever you need assistance with bathing, dressing, grooming, or managing medication, we’ll be there to help you. Residents with memory loss can also receive structured guidance and person-centered support through our Clare Bridge program.

Our community is located on top of a hill surrounded by the Blue Ridge Mountains, which offers colorful views of Salem....

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Salem

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Salem

8 out of 10
Review Score71 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.2
Friendliness
4.2
Care Services
3.8
Staff
4.2
Meals & Dining
4.3
Activities
3.9
Value for Cost
3.7

A Place for Mom has scored Brookdale Salem with 8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Salem has 71 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 71 reviews

Last Updated: 8/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 12, 2025

1.0 out of 5 stars
Verified Review

The liars at Brookdale

My loved one never stayed there and they tried to charge her $[removed]. I would not recommend that a dog stays there.

Anonymous

Assisted Living

Family/friend

July 9, 2025

4.0 out of 5 stars
Verified Review

Nice home away from home

Staffing issues. The pleasant and tasteful environment, other has been there a year and she is most satisfied and she says this is my home my complaints as her daughter that goes daily to visit residents complain not enough activities every thing shuts down around 5ish.

Lucy H

Memory Care

Family/friend

May 30, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
1.0
Staff
1.0

Communication is a key. I was horrified when they kept over [fee removed] dollars of my money and did not have my husband in the facility one day. I can understand a reasonable fee for registration but he received no services at Brookdale Salem at all. I have reached out to the Executive Director and he has ignored my contact. He did not respond to my letter as if I did not exist. Very unprofessional. Very hurtful. I just want to know what my money covered and why. Their Board members approved that without knowing the full details I would imagine. They did know know what we have been through. I have no doubt that the facility is a prize for Salem but I do think their management should make this right.

Anonymous

Assisted Living

Family/friend

May 5, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Good Choice

CNAs are terrific, and would give them 5s. They are limited by administration as to the level of care they can provide. My sister needed wound care and did not know Director [name removed] has been fine to work with. He has been good at keeping me informed of any updates or changes. Foods that were promised at time of signing the lease have not been served. My sister utilizes the community kitchen and does 98% of her own cooking, so it has worked out. The community kitchen has proven to be her saving grace! Only facility where I have seen this perk. My sister doesn't participate in many things, but the activities director, [name removed], does a good job trying to get her involved. They offer the facility bus to take residents to the grocery store, which is very helpful. The costs are what first got my interest. When you compare prices with other facilities and compare the different amenities, Brookdale Salem can be a good option for those searching for an assisted living facility.

Benjamin

Assisted Living

Family/friend

April 29, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

My father's experience. Would highly recommend

They have a good variety of activities for the residents. Most of the staff act like they really care about them. In the two weeks that my father has been there, it has been a positive influence on his life.

Anonymous

Assisted Living

Family/friend

March 18, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Care Shows.

I long dreaded leaving mom in the hands of some unknown entity like a nursing home or assisted living. But I’m so incredibly relieved now. The staff here honestly really cares. It shows! It’s now been roughly 2 months and I have nothing but good things to say. They are staying on top of mom to get her involved in activities and I feel like I can relax a bit and not worry so much about her well being. I believe she is in great hands.

Dawn A

Assisted Living

Family/friend

March 18, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Exceptional senior living facility.

I have been extremely impressed by everything at this facility. I'm grateful for A Place for Moms help finding this place for my mom. The staff is friendly and attentive. Facility is very clean. My mother is socializing so much more with the many activities provided.

Michael Phelps

Memory Care

Resident/client

September 18, 2024

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

They take all his medications than charge for more.

Take all of his medication than charge for more in two days. The over all staff was great the medicine staff i had a problem with. I called about problems but didn't hear from them.The please was very cleaned and staff was very friendly.

Susan Cox

Assisted Living

Resident/client

September 12, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Smooth

Was a good chose for my mother,she is quite happy at Brookdale Salem thank you for your guidance and assistance through this process.would recommended A place for Mom so very helpful I find this facility in a beautiful location the view out of my mother's windows spectacular

Anonymous

Assisted Living

Family/friend

May 9, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Recommended

Brookdale Salem is a lovely facility. The Executive Director is very kind as well as a number of the staff. To be honest, we have had to deal with a few issues both prior to moving in and afterwards. Those issues have either been resolved or are in the process. Issues that would not have been addressed at all, had I not discovered or made inquiries. I still feel glad that we found Brookdale. I would recommend the facility to others. I would just advise that prospective residents monitor promises made during the selection and agreement period. Things do change.

Anonymous

Memory Care

Family/friend

March 4, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Good facility, but there are some things you should know first.

It's not that I wouldn't recommend them but people need to be aware that they cannot provide 24/7 care like they said they could; we even paid extra for that. They were reasonably priced and started out as a great fit, but my mother had dementia and as it progressed they were not able to take care of her. Instead of just telling us that, they kept giving excuses such as short on staff etc... we caught them several times putting 2 diapers on her so they would not have to check on her as much. Probably a great facility for someone that can take care of themselves more.

Byron H

Assisted Living

Family/friend

December 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

A Great Help to Seniors in Need

Very friendly and helpful staff; eased my parents' transition into assisted living! I would recommend Brookdale Salem highly.

Merillee

Assisted Living

Family/friend

December 15, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Salem

Definitely recommend but they could do better with meals. We picked this community because it felt more homey than others.

Anonymous

Assisted Living

Family/friend

November 28, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Staff
5.0

Our Family Experience

We were caught in a management turnover and it appears to be running for a while. Meals/dining don't know. Mom in Memory Care Unit and doesn't provide feedback. We haven't eaten there. Activities don't know. Again in Memory Care and I don't see where any activities have been useful to her. Great appreciation for the fact they are there for us. Not convinced the amount we pay (and just received a letter saying there will be a price increase) is comparable to the care received.

Anonymous

Assisted Living

Family/friend

November 27, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Disappointed, definitely would not recommend

My loved ones clothes and bed clothes haven't been washed in over a month- I changed the bed clothes the last time I was there The room and bathroom hadn't been cleaned in over a month until l got the maintenance man to clean the bathroom right before we left No one answers the call bell, most of the time the residents just give up No one ever checks on my loved one Very high turnover of staff members After being there a short time, rent is already going up! Really bad experience and unfortunately will need to move again

Anonymous

Assisted Living

Resident/client

November 16, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

A Patient's experience

terribly short staffed. Administration misleading residents. Administration indifferent to residents needs/requests. Not a good environment to live in

Dee

Assisted Living

Family/friend

November 7, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale Salem

So far Brookdale Salem has done a great job and I am very pleased. That may change as my partner's dementia changes. They have shown that they are very responsive to any of my concerns or questions. They have communicated with me any changes or situations that came up. They have always been friendly and caring to us. I am a counselor and have worked in many nursing facilities in Ohio for over 20 years and honestly have been surprised at how very positive Brookdale Salems interactions with our family has been. Very pleased.

J. Shupe

Assisted Living

Family/friend

May 15, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
2.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Our families experience

When it comes to the quality of care the reason we gave it 2 stars is because our loved ones health has declined beyond the care of assisted living and I believe that Brookdale probably shouldn't have accepted her as a residents. We will be moving our loved one to [community name removed].

Herman

Memory Care

Family/friend

February 1, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

A Nice Community

We feel that Brookdale Salem has a very fair value and that our loved one is getting just as good of quality care she had with a previous community but at a much better price. When do visit quite often during the days and they always seem to be doing some form of activity. Based on our experience we would recommend Brookdale Salem to other families.

anonymous

Assisted Living

Family/friend

September 8, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very reasonable alternative for home health care to make sure your relative is well taken care of.

The only frustrating thing we've encountered is with medications. They use a specific pharmacy and require a special order for each medication, so we can't just go to the pharmacy and pick up a prescription like we used to. But I like how much they truly care about my mom. They worked with her to help her adjust when she first moved in, encouraging her to meet people and participate. She's had some anxiety, and their psychiatrist has helped to relieve that. Overall, they're taking very good care of her. The food I tried was good, and they provide a good selection. They offer a variety of fun activities. And I think the cost is reasonable.

Brookdale Salem

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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