Chapters Living

Always good to visit several times to see how the day goes when looking to find a place for your aging parents. They are willing to work with the family to find the best care and value for her money. I do visit my mom everyday and on weekends the grandchildren visit. I would definitely recommend them to others.

The people from the director to the staff are wonderful- you get the feeling money is an issue- things could be nicer/ better maintained but the needs, people and food are nice enough. For accuracy the improvements are in the physical plant - I really think the humanity/food aspect was very good

They could use more staff in memory care because they are very busy. The staff is excellent and caring.

Overall it has been a good experience for her. She enjoys the staff and the activities but the food and the dining room experience has not been very good. I know they cannot do a lot of seasoning and stuff because of individual restrictions but their food choices are not very appealing and the wait for their food is a bit much for someone with back issues. If the dining experience was better I think she would give them closer to a 5 overall.

I would recommend Knoon Memory Care to others. It is close to home. There are more places to pick from to place our loved one.

Staff is very caring, easy to contact, keeps you updated on issues and events.

We have recently had problems with Rose Estates--some due to lack of staffing, which is a common problem with such facilities and some due to some irresponsible staff members.

The staff is caring and gentle and create a feeling of family. Yes, I would recommend this community to others. If like me they prioritize people above the artificialities of housecleaning and décor- but then I have a very messy child's play kitchen in my cluttered living room, unlike the many people who want the fancy hotel lobby idea of perfection for themselves and their loved ones which I don't begrudge ( we all have our ego fulfillment needs), so Harbor House is not for everyone but it is fine by me - a kind, easy, accepting family atmosphere.

They were experienced with care resistance.I would strongly recommend based on my experience so far.

I gave a 3 for quality of care because it depends on who is working. I gave a 4 on meals because they get later and later serving the meals. I gave a 3 on activities because there is very little in memory care, assisted living has ALOT more. I gave a 3 on value for the cost because if they could fix the other issues, this would be a 5. Still 10X's better than [community name removed].

We toured Wickshire Canton and it was a good tour. The facility was a good value and the staff were very nice. However, the facility itself was a little more dated and less clean than some of the other facilities that we toured.

I would choose them ONLY for their low price. We picked this community because of the price. I would recommend this place to others if, they are considering price only.

Right after my loved one moved in they had a water main break. There was no water or the ability to flush the toilets. The community was using bottled water to assist with the care of the residents, and provide water for the residents to drink. They were able to fix the issue quickly; however, they are continuing to work to make sure everything is repaired. The food for the most part has been good. My loved one hasn't had any complaints about the food being served. The menu could get better, and deliver the food faster to the residents.

The staff and nurses are very caring and friendly. They have activities daily. They try to engage the residents in conversation or movement to music. The aides help get them moving so they aren't sitting or sleeping all day.

The staff were all very nice and friendly. The facility itself at least over on the assisted living side had a nursing home feeling to it. They did have apartments for independent living, but my mom would not have qualified. Those looked very nice and the kitchens were large and the price was great. The location is in a spot with heavy traffic.

The staff have been good to work with and do try their best during these trying times. My mom has bonded with a couple of them. And they were in contact when my mom had to go to the hospital last month. It felt like the most comprehensive for the care I wanted for my mom and it had paydown to Medicaid. Further she could stay in the same room when she switched to Medicaid and not have a roommate. I would recommend them to family and friends.

I liked the layout in Memory Care, two cozy living room/dining areas, it felt more like a home. Hardwood floors throughout gave a clean feel. Most staff were wonderful, caring and friendly. Very few were not. Memory Care did not seem to have many activities except watching TV or sitting on the patio. Kitchen was not very intuitive about mechanical soft diet.

Our family had an in person tour and we thought the tour experience was very nice

I toured with Colonial Oaks Memory Care of Tulsa. The tour was good and the facility was nice. The rooms were a bit small in the memory care unit. The staff did seem friendly and engaged/involved with the residents. I just don't like it when one facility or previous employee downgrades or bad mouths another.

The daily staff of CNN's are very caring and they're very attentive to my family member. They make her feel very comfortable and they also give good suggestions on how to give her extra help (if needed), how to process Medicare, hospice, and all other agencies in order to give her the best care possible. They are very well versed in that.