Charter Senior Living

This wonderful community looks and feels like historic downtown Thomasville. From its friendly staff and people to its southern charm it truly is different and stands alone from other place I have visited.

Southern Pines has been very accommodating with my loved one! The staff is helpful and kind I would recommend Southern Pines to everyone!

5 for sure. I visit weekly. They do his Laundry. I Like to do extra cleaning in the bathroom with Spray Bleach and Lysol.. I'm a little OCD. 5 for sure. Staff keeps me informed. I Like to be present and visible. I feel that's the only way any Facility will be on the Straight and Narrow!!

The single most important matter for my mother has been this: Charter saved her life. Any other issues, such as the quality of the food or the activities, pales in comparison. In early [date removed], it looked like my mother was doomed to living out her days in a nursing home. At first, Charter (then called Cedarhurst), rejected her. A week later, on re-evaluation, they accepted her. Over a period of months, my mother has gone from needing a high level of care to fair amount of independence. She can get around her apartment in a walker, and her life is unmeasurably better than it would have been under any alternative circumstance. All the credit goes to an excellent, friendly, and caring staff. All that said, Charter (when it was Cedarhurst) was quite obviously going through a large number of administrative issues. Things have gotten better in this regard with the new management company. However, the communication back to me from a couple of key people has not been what it should be. The food is fine as institutional food goes. I wonder why institutional food cannot be better. Activities are fine but they don't fit with my mother as well. She would benefit from concerts, presentations on artistic subjects, and things like that.

Toured with [name removed] . She was great. Cottages are in good condition and accommodating. Was able to negotiate on price. This place checked all of the boxes in terms of care. Meal plans. Works with budget. Medication management

The placement didn't workout since [name removed] needed nursing home Alzheimer's care. However, what we liked the most about this community was the cleanliness and the meals and dining. Based on the experience we had, we would recommend this community to other families.

I can't say enough good things about The Cottages! From the moment we walked through the doors, we felt the warmth and care that makes this place truly special. The staff goes above and beyond to ensure residents are not just well taken care of, but truly happy and engaged. The facilities are clean, modern, and beautifully maintained, making it a comfortable and welcoming environment for everyone. My loved one has found not just a place to live, but a true home with a wonderful community of friends. The activities are varied and thoughtfully planned, catering to all interests and abilities. The Cottages has given us peace of mind knowing our family member is in such capable and compassionate hands. We highly recommend this community to anyone seeking top-notch care!

Staff is great, the surroundings are great. The only thing I wouldn’t give 5 stars to is the food. The food is more institutional but it will not get any better no matter what facility you choose in senior living.

The relationship my family developed with the staff was very helpful during his time there. I have referred the facility to other families. I do think the food menu could have used some better selections.

Really really helpful staff at Mallard Cove. They are meeting my mothers needs and have a willingness to make sure any and all of her special needs are met. I highly recommend them to others looking.

The owners of the facility only do these kinds of facilities. They have remodeled this entire facility. What they have done exceeds over half of the nine facilities I visited. It is so wonderful now one of the people from another facility came here and is now working here. Name it, they have it, and some.

I took my loved one here from another facility and it is a very good place. The workers are great and the place is very clean. I would highly recommend Charter.

Fives all the way around!!! He, Mr. [name removed] passed away charter living of hazelcrest is a fair and balanced representation of senior living with dignity.

I would recommend but with some reservations.

My loved one and us received the absolute best care the kindness and compassion Charter and all their staff showed us for almost 2 years is amazing. I would recommend them to anyone. Best place ever. Can't thank you enough for leading us there. Such a blessing. You have a wonderful company and staff.

Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informed us of everything along the way, including a transition from a regular room, to separate beds, and eventually to memory care where my mother spent her final days with hospice. I didn't really know what to expect from senior care as I didn't have much time to figure it out. Ultimately, we choose Charter because of cost and because of the staff and nurses. Everyone was so friendly, and helpful during and extremely difficult and unexpected time.

I'd say it's good. Always friendly folks and we like that we can bring the dog on visits.

If you’re looking for a safe, loving, and wonderful place for your loved one that needs care beyond what you’re able to provide at home don’t look any further. The Cottages provides a beautiful setting and a home-like feel, but it’s the staff that make this the gem that it is! Such wonderful, caring people that make you and your loved one feel like they are family. We’ve been with The Cottages and this team for >2 years and I can’t say enough about the place and the awesome staff!

My experience has been exceptional. The staff is incredibly attentive and caring, providing personalized care to each resident. The facilities are immaculate and beautifully maintained, with a variety of activities that cater to all interests. The sense of community here is truly heartwarming, making it feel like home from day one. Meals are delicious and nutritious, and medical support is readily available. This facility offers peace of mind for families and a vibrant, fulfilling life for residents. Highly recommended!

[name removed] has to one of the most professional people I have ever interacted with. Super knowledgeable about her role there and always seems very confident in our conversations. People like her are the reason certain places stay afloat and keep others not dreading to do business. I cannot speak highly enough. I wish there was more praise someone can do than fill out a review.