Charter Senior Living

This facility provides excellent care and a wonderful experience. The facility is beautiful and the staff is caring. I would give this facility a 10/10 !

We have been very satisfied with Trail Creek Place. Couldn't have made a better choice and we would 100% recommend this community to other families who may need a place for their loved ones

[names removed]l have been incredibly helpful resources for me during this stressful transition. The way that all the staff interacts with residents and their families shows genuine care and they are legitimate experts at what they do. If you need assistance with any part of the assisted living or memory care transition process, you can rest assured knowing that the team here will absolutely have your back. They will help you to work through any worries you may have about placing your loved one and will build strong friendships with them to get to know them as much as possible so they can provide the best care possible. I have visited many facilities in the Charlotte-Mecklenburg area and Charter is truly the best that I have personally seen.

As a third party provider for Charter Senior Living of Charlotte over the last three years, I thoroughly enjoy my time with its seniors, families, and staff on a weekly basis. Charter's care staff are always willing to learn and grow in order to provide the best care and quality of life to its residents. Its location is minutes away from Uptown and South Park making its location very convenient and appealing. Their on site Primary Care Provider helps accommodate and provided timely care for its seniors to avoid frustration of transportation and back logged doctors appointments. Charter of Charlotte gives a small family feel where everyone knows each others name. Next time you are in the area, check out Charter of Charlotte for your loved one!

Charter Senior Living of Charlotte is a beautiful community. The renovations are great!!! [name removed] is one of the most respected and resourceful people in the senior industry!! She has a wealth of knowledge and experience!!

This facility has a very caring staff, a capable administrative team, and is an excellent quality facility. The needs of my sister-in-law were fully met. I would highly recommend this community for any potential resident in need of their services.

Wonderful place to reside. Highly recommend! Staff and residents are great.

[name removed] passed away on [date removed], my experience with Linden, now Charter was excellent and recommend them without reservation. The staff are excellent. Professional, respectful, and compassionate.

I wish the residents rooms were cleaned a little more often. It seems as though the floors are not always clean. Recently my family member was hospitalized and when he was discharged, we expected his facility to pick him up. We were informed that they no longer provide transportation service outside of activities. That was not previously communicated. The only option they suggested was transporting him via ambulance, which is costly. For the amount that we pay for his care, this should have been arranged by the facility/community.

Overall a good experience. While a bit expensive it's mostly in line with similar communities in the immediate area. It is nice that's it all memory care and has easy access to outside areas. The food service has improved lately with the hiring of a new head chef.

Since I work, I had hoped to find a memory care residence for my mom that was close to work and home. I toured a few, and decided to place mom at "The Cottages, which is very close to both! The management now is superb, and I couldn't be happier! EVERYONE is on board providing excellent care, communication with families, and there is an abundance of activities and adventures for ALL of the residents; mom is thriving! [name removed] You are a God given gift to all. You plan and lead activities with the greatest of love and passion for each resident. I know, because I join in! Residents are out and about participating; not stuck in their rooms. The campus is beautiful and intimate, providing a lovely nature-like landscape for sitting, walking, and outdoor events. The new Alzheimer's/ Dementia Support Group for families to relate, share, and connect is a wonderful addition! With the many family inclusive events, as well as resident outings, I always look forward to attending all that I can!

I love how clean everything is, all the time.

My husband has dementia. The staff has allowed him to engage in activities with others, because he’s a people person. They play music and take walks outside. He seems happy there. The facility is very nice and clean.

My family member is thriving at Woodholm Crossing. Lots of activities. The food is excellent with a variety of food to choose from. We received a tour with [name removed]. I can't thank everyone enough at how great they are.

No cooking. No cleaning. Plus great friends!

The live enrichment director [name removed] brings so much life to the building. Everyone loves her!

Very good overall experience. Everyone has been kind to both my mom and the family. The cleanliness has never be an issue and everyone is friendly. There have been a couple of times that I could not find a caregiver or any staff, used the button and it was a slow response. Wasn't an emergency and they likely were busy but concerned me if it had been an emergency... Mom is eating and seems to like it. We would like to see more stimulation and variety. There is also a calendar but it doesn't seem to be followed regularly. They occasionally have a big event which is always well put together and fun. I really only checked out a couple of close places (I try to stop by daily) but the cost seemed in line with others.

I am very happy with the care they provide for my step father!! They are very friendly, caring and go above and beyond! The apartment is so spacious and allows him all the comfort of home. Everyone there is amazing.

Very clean community friendly staff. Good food accommodating to my friends needs and wants. Highly recommend. When its time for me to move into assisted living it'll be Southern Pines!

Our experience with Charter @ Woodholme was top-notch from day one. [name removed] in admissions, was courteous and knowledgeable. The staff in the memory care section where my MIL was living, were fun, caring, and THERE!! Charter had STAFF, which impressed me the most, in comparison to the rehab facility she was in prior to. No place is perfect, but Charter was perfect for us. I'm definitely recommending this facility for memory care. They were truly a Godsend for our family.