Commonwealth Senior Living

We are pretty happy so far. We had one concern about a staffing shortage, but they are getting a new employee, so that seems to be being addressed. The people I spoke to when I was first choosing, I clicked with them, and that's one of the reasons we chose here. I also liked that they had the Montessori memory program, and it was just a nice place.

I could not be happier with the staff and cleanliness of this facility My mother is having difficulty adjusting to her new living arrangements, and all staff members are being extremely understanding and helpful. She is unhappy with the food, but the facility is willing to offer her alternatives.

Place for Mom was a really helpful and finding a place for my husband. All the places they gave me to look at were reasonable and clean.

Everybody has been great there at Elmcroft of Chesterfield. Dad's sense of time is somewhat displaced, and they tend to be a little late with their meals, so he tends to be overly dramatic about that. But the food is good, the staff is great.

My mom lived here for the last 4 months of her life or so. They were wonderful to her, and wonderful to us as we kept the vigil by her deathbed. She was in the Montessori unit in building 8. They provided her with dignity right up to the end. I am forever grateful for the care they showed my mom.

Overall, I think it's a very nice facility, I think the care is okay, it's hard for me to really assess because I'm not there very often. I can say that she gets her medcation very well everyday, but I don't know how frequently the nursing staff or the doctor sees her. When I ask my sister, the kind of answers I'm getting from her aren't very clear. She's a very private person and very selective on what she does. She had been in a place in New York before so she had the experience of what a facility is like and I think this facility is superior from a phsyical standpoint. The building is beauitful, well maintained, the activities they have are quite comparable to what they had in New York, she would say "they're all the same" but she's quite ciritcal. I don't think I could satisfy her wherever I put her, I'm never going to get her to say "this is wonderful," but as far as I'm concerned, you can't get a better value in this area.

In reality Willow Lake was chosen out of desperation, we were set to move to another place but circumstances led us here and I actually ended up liking Willow Lake better. It is hard to rate the value as I don't have much to compare it to, I looked at several different facilities but all provided different ranges of care services, so there was no real "apple to apple" value comparisons I could make. My mother likes Wilow Lake very much.

I would recommend to others. The day to day staff is very helpful. Management staff is continuing to navigate. We picked them because of the location and availability.

Minimal "issues" overall. Of course everyone/every place should never rest on their laurels. We are never perfect. So we should strive to always improve. I liked that they did Teepa Snow dementia training with staff! The management was very sensitive to our situation. And they were financially accommodating-working within our specific constraints. They continue to be good to work with!!

For the most part, it is the better of similar facilities. Personally I think they could do a better job of communication. After 5 PM, could use more staff. I've been there in evenings & needed assistance for my loved one so I pulled the cord. Very slow response on more than two occasions. Also cord cannot be reached by patient in memory care when in bed. They do a great job on programs & trying to engage their residents in activities.

Overall, we have been very happy with Commonwealth from the time [name removed] (our advisor from A Place for Mom) recommended Commonwealth, [name removed], the sales rep, and most especially [name removed] , the Director. The meals have improved greatly this week since they hired a new chef. I think [name removed] and the staff are working very hard to making this a welcoming space for Seniors. I do wish there would be more outreach to get my Mom involved, but she is an introvert! The exterior is always decorated beautifully for the various seasons.

I was given a live video tour and could see the place in real time. They also offered monthly placement where some places wanted a yearly commitment. The price was reasonable.

My father is I memory care and I think the aides do the best they can but they are understaffed, especially on the weekends. Their philosophy is to let the patients do their thing, whether it be up all night or walking around...which I appreciate but the patients need more supervision than they are getting. The staff is always friendly and helpful, but clearly overwhelmed with so few of them per shift. Things could be improved if they just had more staff.

There is not enough parking for staff and visitors, but the staff at the community is very good and we would recommend Commonwealth Senior Living to other families who may need a place for their loved ones.

The dining room is exceptionally clean and the food is good. The activities team is great and close to the residents. Individual room service is lacking. ie bed changes and through bathroom cleaning, and windows

I can't speak on the meals or dining, have not eaten there since Commonwealth took over. As far as activities, there are activities listed on the board in memory care are not being done while I am visiting. The residents sit and watch often childish tv shows and while I was there this past Monday once the tv show that was playing ended it was repeated. For value for cost, the bills that Commonwealth sends are confusing.

It was clean on the tour, everyone was very nice, the price was reasonable when compared to others, and the location was very convenient. It was between Commonwealth and [community removed] for us. The location and parking was ultimately what made us choose there.

I’m still so impressed by the fact that Commonweslth Senior Living communities routinely bringing even the memory care clients to activities off site in the community - baseball games, ice cream, parks, museums, etc. I also like that most of the care staff have worked there for years and treat the residents like family. Communication between program (admissions, nurse managers, etc. and families could be better though - more frequent and not just related to crises.

The eating area floor is half-cleaned (I've watched this several times,) and it's often apparent that my loved one has not been recently bathed. Clothes and bedding have gone missing - I assume to other wards. The meals (lunches) do not show a lot of effort. I would probably recommend CSL if they were cheaper, and I feel that the staff, in general, does the best they can with what they've got.

My husband died right after Christmas. The staff at King's Grant were always helpful. All the staff seem to genuinely care about their job and relating to the patients. It is an older facility and doesn't have the most up to date equipment, but I always felt they did the best they could to care for my husband. I did not get that feeling in most of the other places I looked at.