Commonwealth Senior Living

My loved one was previously a resident at Commonwealth Senior Living at Grand Rapids and the overall experience was good. Based on our experience, I would recommend Commonwealth at Grand Rapids to others.

They do a good job in all areas, but there is room for improvement. Management could specify aides exact duties as some seemed to avoid less pleasant duties. Most issues involved staff shortages, but I feel they were always advertising openings. Any matter brought to executive director was handled immediately.

There have been 3 different chefs, the current one is great so I hope he stays. Everyone is very friendly. They always say "this is your home" if my parents say they don't want to bother them.

Our loved one is in independent living so there is no care involved. What our family likes the most about Commonwealth Senior Living is the Individual independent care units (not an apartment block). Close to family in neighboring town. House keeping service. We would absolutely recommend this community to other families.

They have been so helpful with my loved one, I am very pleased with everything. My loved one is happy finally and they keep my loved one busy with activities. They call me with updates and important issues. It always smells clean and looks nice

For the price it is pretty good. Some staff are better than others. Cleanliness sometimes an issue. They have a mouse problem.

'm not really sure how to rate the activities as Mom doesn't say much about them. The food, she says, was really good at first but has changed and not as many vegetables. The staff are very good with her, especially the Monday thru Friday ones! Hope this helps.

I can say that the new director [name removed] is nice, attentive, and strives to please. As well as [name removed], the sales & marketing. The aides usually assist the residents. The nurses are always at the medicine cart at the dining room entrance giving out meds. I don't think they go to a residents room unless they have to. You can use this if you like. I'm my mom's only advocate, I know my judgement is a bit harsh. The facility is very upscale when you are there. It's a very nice building with activities that my mom liked.

Still happy with our decision. Good care, and long time staff.

I love the staff that I have gotten to know. They truly care about the residents. Of course things can always be better with having more staff on each shift so that the residents have as much care as they need. It is expensive but I have peace of mind, knowing she is being cared for. There really isn't a ton to do right now honestly. They try but need more staff. I know they try but are struggling with staff at times. It's truly a great place and I love it there. But like a lot of places, they are always looking for help

It's a fantastic community!My mom said "I could live here". Then wanted to move in the next day. I would recommend to others. It's very clean, friendly and compassionate.

A few concerns or mix ups and after working with the staff, but it was worked out. They are committed to contacting family members if there is a concern and do not wait for things to escalate.

The staff is great and very helpful and the facility is always clean and fresh smelling. It is very convenient and this was [name removed]'s first choice.

The staff is fantastic. They are friendly and helpful. The facility is always very clean. The rooms are a great size. The Program Coordinator and activities team are incredible. There is always something to do and opportunities to gather with other residents. As far as the food goes, I think sometimes they overcook the meats.

My loved one is a resident at Commonwealth Senior Living at Salisbury. Some of the staff are warm and friendly, others are not. It is hard to connect with them. It doesn't seem like they have enough or the right mix of staff. A few are exceptional and others are mediocre, cold, irritated. Don't want to be bothered and defensive. My loved one states concerns with the food, specifically the temperature and also getting items off of the anytime menu. As for the Value for Cost, it is a lot of money. Hard to gauge if all the value is being derived that could be. My parents quality of life has improved dramatically and dad is safe and has a lot more choices then if he were in a nursing home.

This is a great place! Mom really likes it. Much better than her previous facility. Friendly staff, good nurses.. really first month has been great so far.. they also have a family night with food and drink, anyone can come.. it's a very nice thing to provide

The experience has been very good and my loved one is happy here. My aunt is in memory care. They do a very good job. They care & are very professional. [name removed] is wonderful. She has made this transition for me a lot easier than I had expected. I would give her a 10!!

Better communication between staff needs to happen. They need a portal of some sort for better communication between employees and residents. It would give families peace of mind.

These are my loved ones answers - The staff is very nice and responsive but the problem isn't always resolved and requires follow up. That would be our comment on staff.

The staff (aides) are very friendly and knowledgeable. But they are generally slow in responding to the resident's pendant alert system, especially at night. I brought this to the attention of the director several times. Housekeeping was great. Communication with the family was good. The move in process was also good. Meals are of the highest quality and the menu is on a good rotation. The executive chef knows what he is doing. One area of improvement would be better supervision of the aides at night. Also, a more timely dispensing of meds, especially PRN meds, needs to be worked on. I would definitely recommend Seaton Chesterfield, with the understanding that it isn't perfect. I realize that finding and retaining capable staff is difficult. This is probably true in all assisted living & nursing homes, so that should be taken into consideration.