Commonwealth Senior Living

My father has been here since [date removed]. It has gone down since Discovery Senior Living took over it earlier this year and changed to Seaton. Staffing is minuscule. The ones that have been there for a long time are awesome but are getting burned out. The company is more interested in making the place look pretty versus fixing important things like t plumbing. Currently they haven’t had hot water in 5 days. Multiple plumbing issues which several residents have had to temporarily relocate to vacant rooms .. including my dad who has been sleeping in his recliner since Christmas night with just a lamp (no TV,) and no one communicates to him about when he can get back to his own room. Last week residents didn’t get their meals until 9pm. The food is cold and awful. There have been issues over the last 6 months with lack of communication from staff, long response time for several falls my dad had, I can go on and on. We will be relocating him to a new facility very soon. Very mismanaged.

My relative died after being here only 21 days. The staff members working with him were friendly and kind, but the facility always had filthy floors. His health went down very quickly at this facility, and I think a lot of it had to do with inadequate care. He needed more than they offered but they accepted him as it is all about the money with Seaton. That became so painfully obvious when they charged thousands of dollars after his death! They use true voodoo accounting, and I will not be surprised if this has to go to court to settle. They tell you the first month is free, but all lies. You only get the remainder of the month free. For example, if your loved one moved in on the 21st, only the remainder of the month is free. That is VERY different! Being that our loved one died on day 21, we should have not owned any room rent. Instead, we were charged $5K for the month AFTER he died!

When the new owners took over, the old staff left and everything went downhill from there. They were not properly checking in on the residents like they should have been. My dad laid for 2 days before they had to call an ambulance because he was having some sort of reaction. I would not recommend placing anyone you care about here.

I don’t know where to start ..if you have any other choice , please do not send your family to this so called assisted living facility! Management does not care about the residents nor the employees! Overall the food is horrible and the conditions are horrible! Way to many flies , nats , and roaches! Staff is not trained properly and do not care ! Some of the CNAs do care but the supervisors fire or make the good ones quit ! They only keep the ones who are family or friends ! I have never seen such a horrific sight in my life ! I’m glad we got our loved one out of there before it was to late !

Not sure why positive comments. Horrible facility as they don't abide by care plan or notify family of concerns. My aunt's legs were swollen almost twice her normal size because rhis place doesn't elevate her legs! This can lead to a stroke and discomfort/pain. They claim she won't raise them which is BS. But if that was true, she has a recliner, put her in that and elevate her legs. She wouldn't be able to get out of the chair herself so no worries. At least she won't die from a blood clot!!!

Kind of chaotic, staff was not really caring and helpful with pricing. I sent an email and they could not give me an amount back in response and that seemed weird to me.

Housekeeping is so poor-u can write your name in the dust. Half of memory care unit was turned into a covid unit. Staff is hardly visible. Residents are unkept and left in rooms all day. Rarely taken outdoors in available courtyard garden due to lack of staffing. 7th executive director in 5 years just let go. So sad to see what continues on & on at this place. The aides do the best they can considering how many they have to care for in a day. The company & management bears all the responsibility for this situation. Do not recommend putting a loved one here.

My loved one was dirty. His clothes looked filthy. He always wore the same clothes every day. They referred to him as a number. If I came to visit, they would call and refer to him as his room number and not his name. One time they brought down the wrong gentleman, who sat there for half an hour before they realized it was the wrong guy. It was a horrible experience. The cleaning lady would often tell me that she was sorry that the room looked like it did. She was only able to go in every other week, which was ridiculous. The staff was rude on their walkie talkies in their conversations with one another. There were a couple good ones that were friendly and nice, and you could tell they worked hard. But the majority were not good. Also, many times if I was looking for a staff member, I couldn't find anyone to help. When I finally did find them, they would be behind a corner, sitting down just talking on their phones. Also, the head unit manager was extremely rude and condescending. Their first response was never one of compassion.

When looking, I made sure Devonshire was a pet friendly community. It is not. The second he move to Assisted Living, they made him get rid of his pet. The studio apartment is nothing but a small hospital room with a small closet. No amenities, not even a small refrigerator or cabinets in the bathroom. There are no phones or computers for them to use. To speak to my dad I have to leave a message and 99% of the time - no call back. He has dementia, and I had to get his doctor to prescribe physical therapy just so he could have human interaction as there is really no dementia care and no socialization other than meals, (if they are not quarantined into their room). The lack of empathy and concern is dismaying. Nurses and assistants or in his room long enough to give him meds and no longer. I am tired I'm sending emails leaving calls, trying to get any concern or answers. Residents are not giving care plans, so there is no way to argue the services or lack thereof.

Please don’t take your family here!

I would not recommend Addington Place. In the short time, my husband was there, they lost his teeth and they moved him out of memory care without telling us. We never got any copies of the paperwork that was signed. They did not deliver what they promised.

Poorly lit, smelled of chemicals, horrible décor coloring, no onsite Activities Director. Studio and one bedroom were nice and had a good floor plan.

Do not put your loved one here if they are not meek and complacent. This place kicked out my aunt for while I am guardian and kept her money. She was illegally evicted, sent to the emergency room via ambulance in Feb with no coat in slippers, then abandoned there. The administration and corporate office refused to communicate with us afterwards about returning the remainder of her monthly payment. A state investigation found them in violation of wrongly discharging her (read report here [removed] Limited income allows no way to pay for litigation and they knew this. They now have $1100 of her money that would pay for her end of life expenses. She is in late stage dementia and living in a nursing home now after a severe decline from the stress of living for 3 weeks in a hospital while finding a place for her after this place evicted her. This was not needed after living through neglect from her spouse that caused a CPS investigation and a guardianship hearing. Look up their multiple violations.

Don’t be fooled by the beautiful facility, the lack of care and constant employee turn over is extremely stressful to the residents. They are unable to form personal connections with the staff because they are always getting new people or having agencies come in to cover shifts after everyone calls in. Staff would rather hide and be on their phones than actually help the residents. They offer the same activities every week rather than changing it up, even though no one goes to the activities they offer. My grandp moved to a different facility and has been MUCH happier. This place is only in it for the money.

I love it how somebody in a wheelchair can go through seven shirts and 3 pair of jeans in day we have nothing better to do with our time then wash clothes very very very very unpleased oh did I say I'm very unpleased and is able to say when they need to go to the bathroom but every time you go up there or we just took him to the bathroom BS

I recently moved my mother out of The Ballentine. There is no oversight of health issues at this facility. She developed a staff infection in her eye that went undetected, loosing sight. She then suffered a stroke, also undetected. I was informed the floor staff does not evaluate residents. I implore all not to entrust your loved one to their care.

I really enjoy the ammonia smell of urine!!!!!

Got off on the wrong foot with them not expecting me today, your guide didn't work there anymore, no parking for to Long term construction that would have been nice to know about ahead of time. It just felt like no one was ready. No resident was smiling. Assisted and memory care.

Horrible odor. Infested with mice and roaches. Management doesn’t put us, the paying residents first. Little entertainment. Short staffed. Horrible meals.

DO NOT put your loved one at this facility! Staff is awful, no one knows what they are doing, good luck even finding a staff member on the floors, they are all sitting in a hidden staff lunch room when they should be out assisting the residents! This place is all looks and No performance, stay away from this place, it is a waste of a lot of money!