Eight org

We do not believe that our loved one is getting the care that we are paying for in memory care. We have taken him out to dinner during the pandemic and when we picked him up, he stunk so bad so I know that they are not reminding him to shower or take care of his hygiene. When you call for questions or updates, you are lucky to get a call back 3 days later if you do at all. The caregivers yell a lot at the residents from what I hear from our loved one. Overall, we are not pleased and would not recommend to others looking.

We did not have the best experience at Emerald Gardens. My mom had a UTI, they ended up kicking my mom out of the facility after a month and we had paid a 2K community fee and we did not get it back. I will say that they were the cheapest we could find and it was nice on the inside and outside.

I was not impressed with my tour of this community. I didn't feel my tour guide was organized. She seemed very scatter in her brain. I would not felt comfortable moving my mother to this community. It was not the place for my mother and her needs.

Well there is just a lack of communication with the people who work the floor, the pharmacy, and the director. It's just an old building and even though they charge a giant sum, it just not what you pay for. The food is horrific. Overall I wouldn't recommend them to anyone.

Their cost is based on a point system and every little thing makes the points go up and the cost go up. The room rate went up two times when my dad and step mom were there. It was relentless. It's like they didn't care if dad ran out of money and he almost did. I liked most of the staff except for the director. We talked to him when we went up there to move stuff out. He just doesn't have his priorities right. We went back to get some paperwork after they moved out and it felt confining. The only place that the residents have to roam is either in their apartment, the hallways that circles around to the dining room and the living room. Most of the residents hang out in the dining room and there's no activities going on. it was very weird. I couldn't wait to get out of there. I would never recommend that anyone go there.

This was the worst one that we went to. It smelled. It just was terrible. We went in there and as soon as we walked in we said nope this is not it.

I was not impressed with this facility. It was way too dirty for it to be this expensive. The percentage of staff members to residents is way too awful and low. I did a tour on the weekend and they only had two staff members for a very large amount of residents. It was dark and dirty here. When I used the community restroom, it was filthy. It just looks run down to me. I was just shocked when I walked in. I couldn't imagine putting someone here let alone anyone wanting to be here. I would not recommend this facility.

This place is understaffed. Staff is undertrained. Food is high in sodium and preservatives. Its a shame honestly that quality care cannot be given to our most valuable members of our society - our elders.... Staff means well but they are over worked due to corporate levels of management most likely.

My brother moved into Farmington Square in Beaverton in January. This was his first one, so we didn’t know what to expect. The staff were very kind over the phone, as well as when we were there visiting. Our issues were finding a pill on his floor in his room, the facility rarely answering their phones, and upon move out, a good majority of his clothes were gone and replaced with smaller or ladies, his toiletries replaced with generic, his brand new bedding, pillows, shower caddy, coffee cup all were gone. So disappointing.

Don't take your loved one here. My grandmother died from internal bleeding from a terrible fall here. This turned out to be her second fall. She stressed to me multiple times she hated it there. Visitors weren't allowed in her room either. I could go on and on.

Our family member moved in just before Covid hit and the staff, food (especially), resources, etc., have gone down hill since our first visit. For years my loved one had their eye on Pioneer Village and when it was time to move into independent living we were all quite excited. We have not felt that excitement since. They got moved in, Covid hit, and Pioneer Village had every excuse in the book for the decline of services. Yet, the loved ones have continued to pay their rent and 2022 starts with a rent increase. We have written letters, complained verbally, and wait patiently for the lack of services to change. They don't even respond. The residents move in there with the anticipation they would receive and experience all the things Pioneer Village advertises. Not the case.

Terrible!! We moved our mother out after staff repeatedly left her on the toilet alone, wouldn't answer call lights for over an hour, food is terrible, high staff turnover. NOT SAFE!!!

Not impressed at all. Wasn't told that the office wasn't at main entrance. Had to walk w/my MIL across the complex, very hard for her. Also had to walk in the parking lot rather than the sidewalks, no wheelchair/walker friendly access across the lot. Ongoing construction, which made it harder to negotiate. Finally got inside office, [Removed] came up a few minutes later, she apologized, but said that she'd tried to call me to prevent me from coming all the way out, but that the room she'd called me on just that morning had already been taken. I was surprised that she didn't at least let me know prior to the tour that there was a possibility it could be rented---it was, after all, only a few hours from the time of our call to our 1 pm tour appointment. I asked her if I could leave my MIL sitting there while I ran to the other end of the complex to get my car, she said yes. Asked my MIL if she wanted any water, got her a small bottle; by the time I got back with the car, [Removed] was gone and MIL just sitting there by herself.

I am really so dissatisfied with them. My mother developed problems she didn't have before because of them and their [removed]. They started out okay and then they tanked. A staff member even called me and said she strongly advised I get my mother out of there because they were [removed] her. So extremely unhappy.

There was just this one lady that was very kind, but the rest of them. The bathroom was always dirty and it smelled like urine. I understand that they have had a lot of turn over, which is probably good as some of them were very rude.

Hi, I usually don’t do reviews but I had to share our experience as a family . The food is horrible. Understaffed. Increase in rent after first year. [name removed] & corporate don’t care. We reached out to corporate & to management at The Lodge in Bozeman. We thankfully we were able to move our mom to Aspen Point independent living.!! Where she already had four girlfriends who moved from The Lodge in Bozeman. Guess why..! Stay away.

Put a hold check down unsure of things, they said they would hold onto it but they cashed it and won't return my calls now.

I only kept my mother in this facility for less than two months. It didn't work out for her. The staff was very kind and caring but they are stretched far too thin to provide the care and observation that was promised. Bathing was one issue. Showers are given twice weekly. If they can't get it done, it is just skipped until the next scheduled time. Incontinence supplies were paid for and never provided, although the amount was refunded after I requested it. My mother is not a very cooperative person and would not ask for help, but there was no monitoring at regular intervals if her Depends were dry.

We have a friend there and found out first hand that he is [Removed] and unable to get assistance when he needs it. I am a long distance friend, but at least I answered my phone. I tried to call there to get help for him and NO ONE ANSWERED THE PHONE!! After several tries, and the phone going unanswered, I notified another friend who lives in Bozeman and she personally went to the facility to check on this bad situation. When I finally got someone to answer the phone, I realized that this place must be seriously understaffed. Hopefully, this poor man finally got some help from someone on the staff. In my opinion, this is [Removed]!

Let me first tell you I didn't know what memory care was, my mom is on medicaid and I visited the Farmington and was told my mom would be in memory care building,I went there when the people was eating and it looked good,but after my mom was there I seen what memory care was,my mom has about 80% of her mind I didn't understand why she was put in memory care instead of another building there were beds opened,I ask for my mom to be in another building and was told that people that was on medicaid went there,I found out that if they have a bed that they can't fill that they let a person on medicaid go to another building,can you imagine a person that had most of their mind put in with people that was completely lost,a normal person would eventually lose their minds,my moms wash cloths and clothes.and sheets were always being lost,the director told me how the patients were cared for,I had seen first hand how they really take care of the lost souls and it is not how the director said,you have to remember that the patients can not tell how they are treated or cared for,my mom was told she could have a call button to tell when she needed to go to the bathroom but then told no,she would yell for help and then she would call me and I would either call to tell them she needed help or I would go over and put her on the toilet and then get some one to help her,out of all the people that worked there ,there are only two good caregivers that work there that really care for the patients,after my mom got hurt I finally found a good Foster home through Providence elder place,I can not say anything about the other buildings at Farmington square but I would never ever recommend putting anyone in the memory care building unless you just really don't cared for your love ones.