Heritage Senior Living

The facility nice. They put mulch under the trees last week, they keep the outside looking nice. They do everything you ask them to do. They feed us, keep the rooms nice and clean and they do the laundry.

The staff here is great and they really seem to care about the residents. The facility seems to be well managed and is always clean. The activities are great! There are so many for the residents to choose from. Great interaction.

It was good at first. It seemed to me like they were a little understaffed at times, especially in the evening. The people were good, but they could have used a few more employees. It was clean, we never had problems with maintenance or anything. I had two questions do they accept community care, and can the residents spend the rest of their life there, they answered yes, but we felt that wasn't the case. They didn't seem quite able to handle my loved one's end of life needs. We also found out later that they were no longer going to accept community care. I felt a little misled. Other than that it was a pretty nice place.

Our experience with Heritage Middleton was a good one, overall. It's a nice looking place, and the staff seems friendly and professional. Our loved one was a little beyond what they are able to provide, but they did their best until we could move her into a high level care facility.

Generally positve experience at Heritage in Monona. Feel more secure with Mom at Heritage rather than on her own. Meals and activities excellent! Wellness checks could be better and more frequent. Some staff is very nice but others not so much. Mom's unit is at back of complex so when staff comes and goes for shifts or takes trash out she gets a lot of noise.

My mom moved in about 3-4 weeks ago. She is in the enhanced care unit. Although she is still struggling with the change, it seems that the staff is doing their best to accommodate her needs and working with me to make her transition easier. Becky was very helpful in determining where my mom would fit in. Michele, the nurse is working with my moms doctor and myself, to find the right mix of medications for her to be the best she can be. The aids have been very patience and seem to be very fun and attentive. I don't know how many activities my mom has actually joined in, but hoping she will be included in more as she settles in. so far I am comfortable with the safety measures that are in place to keep the residents who need to stay in in. Apartment and building are kept up and clean.

We toured here as we were looking for options. It was a nice place and I liked it. Ultimately we chose a place where my loved one already knew some people, and was in a convenient location. I did like this when we visited though.

The aides and help are first rate, hard working and caring. Almost to a person I would rate them a solid 5 stars. The management is another story, I would give them 1 star. I feel they are uncaring, cold, and calculating.

We are very pleased with our choice . Everyone has been very helpful and kind so far. Thank you for all your help.

My experience with Heritage West Allis has been pretty good. The staff is great, and the facility is very nice. Most importantly, my father is very happy there.

My experience with Heritage Elm Grove has been fantastic. I'm happy with their services. I'm overall satisfied with the friendliness of the staff, cleanliness of the facility, and care they provide. They're really great, and I appreciate everything.

It's a great location. very clean with a great lobby and common area. you can request assistance at anytime. meal options. professional and caring staff. great lobby. overall very happy with the heritage elm grove community.

Location close to Hospital and main fare to stores, restaurants, doctors etc., on busy street in West Allis. I did like the layout of building with mission style design and very clean appearance. My one complaint from the busy street in front is the available apartment that was vacant on the backside of building. There is a railroad track, while viewing the apartment a train was going pass. The window was closed, however while I reviewed my video... you could see the closed window vibrating. It was noisy in the room with the train going pass. Person giving the tour, stated there is only one train passing per day never during the night. My family lives a few blocks down the same street. I heard 4 different times the train come thru. The last train comes thru between 1AM and 2 AM. My mom is a light sleeper as I am, so train noise is an issue we both can not get use to. Did not get a follow-up call after visit from this facility.

My mother in law has been living at Heritage (assistive living memory care) for about 2 months now. She has adjusted well and seems happy. A lot of that comes from being made to feel welcome. I have not been there much but we have not had any issues. You have to stay on top of things, as you should wherever your loved one lives. I've had to give reminders several times for things I wanted them to do. They seem to be doing many activities and they try to keep the residents out of their rooms most of the day.

Helpful. Good resources. Good communication with nurse, but need to be more practive. No monthly report on status.

Heritage is an attractive facility with friendly, helpful staff. The food is of good quality but the serving of food falls on the care staff who is not experienced or trained as waitstaff. For example, it is usually necessary to request butter, jam, etc., or a beverage refill. Unfortunately, the monthly rent also does not include basic cable.

Close prox to sister, easy to work with business mgr, good staff to resident ratio

Heritage Middleton AL/MC, opened in early 2013, is located in a beautiful area along Allen Blvd (cty hyw Q) near a large city park. The memory care unit is a well designed, secure setting with private rooms, dining area, enclosed courtyard, activity room, (gas) fireplace, and several seating areas. The caregivers are friendly and helpful. The only improvement we would like to see would be additional nursing staff and better communications between staff as well as with family. We also look forward to (promised) electronic, and therefore more accurate and legible, MARs. Their monthly charges, currently at $5050 (can vary by room size) seems high, but is in line with similar facilities in the Madison area. Activities are offered but my loved one seldom participates. We requested monthly schedules be emailed to family (option offered / chosen at admission) but after 6 months have yet to receive any. Thus lower rating for activities.

This was our favorite, but the halls seemed rather narrow, and the entrance was very small, gave the feeling of being 'closed in'.

The activities are awesome! They are good about accommodating a special diet. The size is good for us, it's a smaller memory care section than others we saw, and the proximity to her doctors.