MBK Senior Living

This would be my last choice of senior care facilities I would ever pick. Last week I saw a man in the hall nude. And when I brought it up with management they said under HIPAA law can’t talk about it but yet told me he had dementia. Thr staff was very unfriendly. They seem very on organized and very understaffed.

If you are looking for a care faculty for your loved ones, The wellington should not be on your list. They are understaffed the rooms are dirty the lighting is low. The activates are old and stagnate, they do the same things every day. The activity director's office is a disaster. After dinner they want the residents to go to bed. There are a lot of things that happen their which are ignored, for example: i was called and told your mother was found in a man's room with not cloths on but they are consenting adults. Men walk around in the depends or with no clothes on. pick another facility.

They lied to us saying they work with people who are hesitant in moving to a senior living. They can accommodate different levels of care. [name removed]the executive nurse needs to go back to school for bedside manners. She was over 1/2 hour late to our appointment and took 15 minutes to access the situation. Who does if you really care about people and their needs. I would not recommend this place unless you have money because they only care about wealthily people. They are snobs

My loved ones moved in when Covid was really bad. There was a care program with my loved one and it did not happen due to all of this. The communication between the departments and my loved one and us is not very good. My loved one passed shortly after moving in so we did not have very long at the community. They are not very organized.

Our experience was horrible. If your loved one is progressed at all and not able to do things themselves, this is not the facility for them. They did not care for my dad and just medicated him. They could not find staff to hire but the ones did hire were not trained. The manager was not helpful at all. I would not recommend them to other families.

Our experience with memory care was awful. Communication was awful between the staff and the family, When you called you could not get ahold of anybody and sometimes they didn't even call us back. I would not recommend this community to others.

DO NOT entrust your loved ones to this facility, especially if they need memory care. My mom spent a total of 2 1/2 months there, and in that short time fell numerous times, (laid on floor sometimes in her own waste), went from ambulatory to wheelchair-bound, without so much as a call to any family members to inform us. This happened within a week!! When we would get to visit there were times when she had not been showered, was in her p.j.s and unkempt. Memory Care NO ONE EVER answers the phone. You leave a message, NO ONE calls back. All for the low price of $7,500/mo., and the "non-refundable" $2,500 move-in fee. So, for the 2 1/2 months she was there my mom spent $17,000 dollars. This place is nothing short of horrific. I wish I had read a few reviews or dug a little deeper before entrusting my loved one to this horrific situation. Their marketing manager sells you something that the Montera could never deliver.

This community is having activities and are not adhering to covid safety. They are not requiring masks to be warned and are not enforcing it. They do not have a director right now and we have rotating directors to cover our facility. With covid, our food is not good, there is no variety. I can't eat half of what I get because it's so bad I would not recommend this community.

Be EXCEEDINGLY careful with these guys. They'll promise things are included in the lease only to go back on their word at a later date (and in our case, blame a change in ownership). Bait and switch at its finest. The executive staff, while friendly, fail miserably at onboarding or communicating in an ongoing fashion. It literally becomes another job just to get someone on the staff to call or email you back. If you plan on advocating AT ALL for the well being of your loved ones, you should definitely look elsewhere. Make no mistake: money is the #1 priority of this facility, its most decidedly not the care of its residents. They can and will say anything to get your business though - so BEWARE.

Terrible service from the sales & marketing rep [name removed], who made us feel as unwelcome as possible! It didn't help that many of the residents I observed and spoke with seemed very unhappy. The ditector [name removed], seemed aloof. No thanks Mariposa! You're not getting our money!

If you like to eat food, real food, don’t come here! My dad is leaving courtyard because of the poor quality meals; meats are reconstituted then over cooked, hard and dry. They try to cover up the bad food with even worse tasting prepackaged and over-salted sauces. The dining room is never properly staffed as they don’t offer fair wages to their workers. Employee moral is low and the turnover is high. Housekeeping is non-existent. I have had to bring my cleaning supplies and do weekly housekeeping for my dad, but they still charge him for the housekeeping service (which he doesn’t receive). I am a daily visitor to courtyard and have become well acquainted with staff, residents and their families. I can honestly say that no one that I have talked to likes it here. The management doesn’t care about anything but making money, as they cut staff, food quality and take away services (parking).

This is the worst place to place your elderly family member!! I have a family member who has lived there for 9 years. Every time management/ownership changes we were told it was for the best and it just seemed it was for the worst. Med techs and RSA do the best they can and The Montera needs to decide weather their employees are Med techs or RSA. I have seen the employees Med techs one day then the next they are RSS!!! All this causes confusion to the residents. Management is the worst especially the GM Mercedes she is one NOT to be trusted. She has made promises on Monday and by Wednesday she swears she didn’t. Be careful with The Montera their are a lot better places in SD and you will get your monies worth!

[Removed]. Seems like the recent reviews are pretty fishy. Anyone that actually lives here sees how the new manager truly is and doesn't buy the [Removed]. Residents wouldn't continue to move out if things were so great. My father has lived here for over a year and things have not gotten better. The carestaff is amazing and the food is exceptional, but that is about it. I would encourage anyone looking for a place for their loved one to look around at different places. Don't believe reviews. Go into communities and ask residents and families and staff what they think....

I was looking for a place for my father and was referred to Dale Commons. I was told they had 20 empty beds and an "interim manager", which is always a red flag. I was given a tour and marketed with a good pitch. The place was modern and attractive with good window dressing. However, the management and heart and soul of the place was singularly lacking. I was given very mixed messages about services and the front office was unprofessional and sketchy. The management may have passed on confidential information about my father which is a major HIPAA violation. I am a doctor in the medical field and am very familiar with the ethical and professional standards and practices of assisted living facilities. I definitely got the impression that they are in it for the money in a market with limited alternatives. I would stay away and would not place my family member there.

What a joke, you ask for genetal information but can not get any info until you give all your information, then they can't help you, why isn't general info just available...

My mother is being mistreated by a staff member at Cottonwood Creek. He has been wanting my mother out of the facility for 1 year now. He has no right treat a senior with anger or meanness. We love our mother and know she is sad and unhappy about her current situation (sick), but she will be treated good. My mother is Colleen [removed] she is currently in heart failure and cannot get around. She has asked the aids to get her a bag of ice for her cup. She has been told by Barry "you can't get Colleen ice". Why are your staff bringing their personal feelings to work? She needs help! We can't be with her always to make sure she is being treated good. This is abuse and we would appreciate it taken care of.

The management at the Commons of Dallas Ranch clearly places their emphasis on "appearances". The bad news is that appearances are deceptive. This facility looks great, but if you have a relative/loved one who lives here then you know the truth. The care, safety, security, and well-being of the residents is secondary any woefully deficient. The memory care unit is packed with as many people as possible and the staffing in completely inadequate to deal effectively with the needs of the residents. I applaud the job that the care givers are able to give, however the facility is so understaffed that they can not possibly meet the needs of the residents. This facility has slowly but surely become a "custodial" facility with no quality of care. Residents are stacked in a TV room and if care givers are occupied with a couple residents then they are left unattended. The quality of food has gone down significantly and now consists primarily of canned or quick fix processed food that is very unappealing. Do not put your loved one here. The management/owners are only interested in collecting hefty fees for inadequate services and the management is completely unresponsive to concerns.

Moved my wife in to Hillcrest in Jan and several issues have popped up with staff glitches and very inappropriate behavior of executive director. Last straw, Martha was kicked out of the facility on friday night the 5th of Sept in the middle of the night for very bogus and selective reasons even though this behaviour was tolerated from other residents but they made an example of Martha and wouldn't even assist her moving to another facility even though I, her husband, had been sick in bed for 3 days and couldn't help. Still they forced her out in the middle of the night. Inherently WRONG. Do NOT recommend this facility to anyone else until they get their corportate issues squared away.

Too far from family

There is no smell in the hallways and entry way. Overall, I feel the staff could be doing a better job at cleaning our loved one's room. There are some staff that are very nice and cordial, and others that are not to the residents and family. The care the community provides could be better for our loved one. It would be nice for the staff to communicate more with the family on our loved ones' care and needs. The care is based on levels assessed by the community. The community is supposed to be doing the laundry, bathing assistance, cleaning of our loved one's room, and additional care items. The family feels these care categories are not meeting our expectations. I would not recommend the community to others for their loved ones. [name removed] and some of the other marketing team are very nice to work with. The community states they have enough staff; however, they are pulling staff from other departments to assist other team members out in caring for the residents. There are days that the Director of Memory Care is nice, and other days that she is not as kind to the family and residents. There was a time my loved one has shown up at a doctor's visit in dirty clothes and smelled.