Ridgeline Management Company

The Ridge at Frisco isn't perfect, but overall it's pretty good. I would recommend it. Wonderful staff members. Systems are all over the place. Terrible gassy sewer smell all the time.

The care was good and the staff was very friendly. Very good security. My wife was there during Covid so things were more strict. Since my wife passed a year ago there has been a change in ownership and most staff so I can't vouch for how everything is now. The cost and value at the time my wife was there was better than most facilities I visited. Based off of our experience, I would recommend The Peaks at South Jordan.

My mom has been in the Peaks for a couple of months now, and we can tell the difference with her socially. When we visit if there is an activity going on, she does not want to miss it. She enjoys going to them. She likes helping put in flowers outside by the fountain, The craft ones using her hands. She likes music therapy, working out her legs and hands to music. She likes putting puzzles together. She likes animal therapy, enjoys when the dog comes in. It it’s good to have things for them to do and make sure that they are not always in their rooms, lonely, and that they are socializing with other residents to help make the time and day go by faster.. so they don’t feel so all alone. There are activities going on a couple of times daily to make sure the residents are not bored! They even have activities that the families can come and enjoy with their loved ones which makes that a lot of fun.

Things I would tell others: The free Wi-Fi isn't strong enough to use. You'll need your own Wi-Fi if you want to use it. It is good for basic things on your phone or laptop, but not strong enough to stream movies. The thermostats in the room are inefficient and tough for my grandmother to use due to its location and the style is hard to turn, especially for old arthritis hands.

My Mom had Alzheimer’s and was at The Peaks care center for 14 months. The administration staff at this facility really do care about their jobs and are truly committed to making the care given at this facility the best. The nurses, med techs, activities coordinators, housekeepers, cafeteria staff, bedside caregivers were always pleasant and amenable. If we had a request of any kind they were prompt to reply. This facility met above average cleanliness standards as well. We were very pleased with the care provided to our mom and family.

They did not have enough staffing for care services. Evening patient supervision was minimal. Not enough care staff with medical qualifications. If you had even 40 residents at $[removed] a month, I believe you can get at least one RN. With more quality help.

I would recommend others to go there. I picked this community, because I had a really good advisor at A Place for Mom. I think out of all the different places we checked out it impressed us the most.

Greenfield Estates is a good value, but like all places in these circumstances, you must be vigilant of your loved one. Overall it has been a good experience in a difficult situation.

The residents and staff are great and I believe they care about their residents. The food has a lot left to be desired.

This facility is good, but my main concern is the continued outside agency help. I know that's an issue everywhere, but I still don't care for it. It's hard to build rapport when you don't have the same consistent staff. And it's hard for the staff, also. They aren't able to get to know the residents and their personal needs. Some of the caregivers are great and others not so much. The move in process could not have been better, it went very smooth. Housekeeping is ok, but the facility is all carpet and that makes it harder. My loved one's room is very clean. The common areas are clean, but have a urine smell due to being carpet and accidents happening. I've spoken to the director about it as well. Communication with the family is ok. I will say, they can truly handle Alzheimer's patients here. To me, there's a huge difference between Memory Care and Alzheimer's care. It's hard to find a good fit for Alzheimer's, but they do a great job here. For that type of care, I would recommend them to family and friends.

My father was not there long. Arrived in May and passed away end of July. He did not thrive there but I don't believe his lack if thriving or passing was because of the place. The facilities were going through significant turnover during the short time there. A lot of this had to do with the global impacts of Covid on all healthcare facilities. However I think there may have also been some changeover at the corporate level that was impacting resources at the facility. Due to the turnover, a care conference with the family that usually happens after the resident has settled in didn't happen even though requested a couple of times. There were multiple times my father had accidents and was not changed timely which indicated to us his need for help finding a restroom was not being met. His bathroom was also not always cleaned timely. These were items we planned to bring up at the care conference for resolution but it did not occur. Based on the responsiveness of the staff when things were addressed w them, we felt that in time and the settling down of turnover, the issues we observed would have been resolved. The staff was trying hard to maintain a good experience for residents and families, so we believed the issues to circumstantial, resolvable and not an indicator of a systemic problem. Unfortunately, we were unable to ascertain whether our beliefs were accurate or if there was a systemic problem that we would have realized with more time

This facility is pretty nice overall. They couldn't provide the care that my wife needed. One thing I would suggest is having a nurse on staff full time. That would be really helpful for some residents. They do housekeeping once a week and do an ok job. I turned it down most times. I would recommend them to family and friends who don't need a lot of personal and hands on care. They're not the best fit for higher levels of care.

Greenfield Estates is one of the better care facilities we've experienced. They have plenty of activities and keep the residents involved.

Overall, it was a good experience. Staff was very friendly and helpful. Some days they were short of help especially on weekends. Everyone tried to make things work for us.

The director was wonderful and the knowledge they had was amazing! One of the only reasons we didn't go was that the community had lots residents and the community felt dark. I believe the care would have been great here and the director seemed to really care about the residents in the community.

We are super pleased with Pheasant Run, they are a full Alzheimer's care facility. They also have a circular architectural style which is great for those ambulating with Alzheimer's. They coordinate very well with the wonderful LDS volunteers who serve specifically this facility.

Our family had an in person tour and it was a really nice experience but the community was just a little more larger then what we were wanting for our loved one. It is a lovely facility but just did not feel like home for our loved one.

The front entry canopy is in bad disrepair/dry rot and paint. My friend has had troubles with getting issues fixed within his room such as faucet drips, needing a light switch replaced, and most recently he has a live wall plug that pulled out of the wall and is hanging from the live wires. The food is my loved ones biggest complaint, he purchases from the grocery stores and chooses to eat most meals in his room.

This was just not the right community for my loved one. The residents seemed to be more advanced and it was just not the right environment for my loved one and the type of place that we were looking for.