Silverado Senior Living

I took my husband to the facility for a respite stay of 6 days. He developed a four inch long bed sore on his bum area on the fifth day. I assume because no one turned him at night. I don't think that he had a BM during the entire stay. He uses a condom catheter at night so that he doesn't have to get up. I found the drainage bag uncleaned on three days. I stayed a couple of afternoons with him in the room. No one bothered to check on him. I don not know if they ever checked on him. The place lost a pair of his pants. The salespeople were very positive, but alas the bedsore shows that the place is in it for the money. I would not even take my dog there.

Too many negatives to review right now. Need to move the the patient we placed.

This is an ideal beautiful facility, unfortunately the management team leadership is all profit driven. The team is well-trained for marketing and sales but once you move in soon you will see the dark side of the corporate culture and business ethic. - Abuse of power, bias, taking side for the safety of the residents. The first thing comes out of their mouths is always more medication, follow with 72 hours one-on-one caregiver. They total ignore the root cause of the issue but using the CA State Protocol as shield instead of conduct investigation for solution. - They used a deigned 1 bedroom private room with single sink for double occupancy - a big hygiene issue and health concerns. - My husband didn't have a shower for over 10 days...they used the excuse he didn't want to but I have told them over 10 times the trick to do it. They didn't relate to the caregivers. - Low budget meals with all the salt you don't need.

We have not had good experiences on any of these sadly to say. What they could improve on would be doing their job without us having to tell them. Not getting meds when supposed to and showers when supposed to. Not doing what the company said they would do.

It’s all Smoke and Mirrors. They’ll have you believe the images you see on social media represent their quality of care. It couldn’t be further from the truth. They only post functioning residents that are doing activities they could do at any facility. Weekends are inadequately staffed. Not only are there are minimal LPN’s to ensure the cleanliness of incontinent residents, there is no RN or other leadership nursing staff at the facility. Potential families should also know that residents who aren’t able to feed themselves won’t have someone feeding them. They’ll get what I called “Fly-by Spoonfuls”. Which is exactly what it sounds like. Kitchen staff scooping a spoonful of food to the resident as they go in and out of the kitchen. This facility loves families who don’t ask questions or hold them accountable!

Having not seen my elderly mother for over a year due to COVID, I was overjoyed to be able to go and spend her 89th birthday with her. Despite my being healthy with no symptoms of being ill, the facility refused to let me share lunch with my mother, because I could not remove my mask. When she realized they would not let me eat, she tried to give me her food. Finally, she left the table in anger and disgust. Even though I told her I was fine, she was angry and wanted me to leave, probably wanting me to go eat. Instead of being caring, thoughtful and creative, and arranging a place where we could share lunch, Silverado ruined my mother's birthday. Because of a medical condition, she also needs to eat on a regular schedule. This did not happen. I pray it's not the last one I have with her. To anyone reading this: find another facility to care for your loved one.

My loved one was in Autumn Leaves for several months. I moved my mother to another facility because I each time I was at the facility I found my mom (and most other residents) parked in the tv room, with little or no help from staff. I came at different times during the day and evening, and I never once saw an activity being done with the residents. In addition, the dining room was poorly attended. I witnessed several residents unable to feed themselves who were not recieving assistance. I felt incumbent upon myself to help those residents feed themselves. I witnessed one man eating butter, with the foil still on it, and no staff member witnessed as the room was unattended. During my mother's stay, a gentleman fell down the hall in his bathroom trying to use the toilet and was yelling for help. After a minute or two (I thought staff would come running) I finally left my mom to check on him. He was hurt, couldn't get up and I had to go searching for help as no-one reported to assist him. Since my mother has left I was told the facility was placed on an immediate jeopardy (a/k/a "IJ") flag for potential harm to the residents and is under state investigation.

My uncle was there and we had to move him out of this place! It is absolutely horrible! This is supposed to be a memory care facility I can't tell my uncle got out numerous times and one of the guys got out and ended up two blocks down the road very dangerous place! Definitely think twice about putting your loved one here.

The caregivers work very hard but you can tell they are not paid nor treated the way they should be for the little money they are paid and the awesome hard work they do The management rarely come out of their offices and the director seems to spend most of her day throwing a ball for her out of control big puppy who almost knocked me down . The entire place seems as though they only care about appearances to get new residents in there. I am scared to say more [Removed]. My relative who is there is constantly in pain from a very bad broken arm she received trying to get out of her wheel chair. She was taking to the ER, a temporary ace bandage was put on it and not taken back for a permanent brace for almost five weeks and was in excruciating pain and discomfort! The residents seem to just want attention and caring which the facility is so understaffed it is not possible for them to do.

This was not the best fit for my dad. They was not able to care for him and they were not meeting his needs. More staffing is needed to improve the issue of providing care.

I placed my father here for a brief time after he got dementia. It was so disturbing and difficult for him to be surrounded by all of the other residents with severe impairments. He said he felt like he was living in a mental hospital. It was depressing to visit him. The price is astronomical, especially without a "roommate" but the roommates available made his life so unbearable. I moved him into another facility and he is much happier there.

Silverado had 2 scabies outbreaks in 2014. My aunt was a resident. The first time, staff did not contact us about the outbreak. I was told it would take 3 days but it took 2 weeks. Residents were required to sit outside during the clean up (it was hot). Due to anxiety, I had to bring my aunt to my home. While at Silverado, my aunt broke out with many rashes including ringworm. This September (2015), her caretaker informed me she had a scabies. The next day, the onsite nurse called to correct the diagnosis as dry itchy skin. Five days later, a nurse outside Silverado diagnosed the same rash as scabies. The scabies rash is highly contagious and due diligence to contain.

They weren’t taking my mom to get her food. There was a lack of communications about her dog and what they were willing to feed it. I had a very bad experience. My mom was only there four days. My mom is much happier where she is now!

terrible terrible place to send your loved ones. dont be fooled by the masked smiling faces and hungs. the caregivers there torture the patients they're very impatient and toss them around like dogs. definitely not worth 7000 a month. the place always smell really bad and the residents there are rarely changed

Was not happy with this place after we place my mother in law here. She had several injuries and care takers never knew how it had happened. She was always dirty and unantended. Very expensive place and bad caring. We finally moved her to a different facility.

Energy among staff and ppl staying in facility. Stimulating background noise. Animals are big concern b/c of Mother's allergies. Cleanliness a big concern. Saw animal feces on floor that had hardened while on tour. Family unable to stay at facility if wants to.

did the tour this afternoon. To be honest, Silverado was a very unfavorable experience for my sister and me. Way too many dogs walking and laying around (some underfoot posed a safety hazard, in my opinion). Workers were very slovenly dressed and two were actually walking around eating. The gal that gave us our tour was very friendly to us, but she did not address even one resident by name or engage in any friendly conversation. I did not find the physical facility one bit appealing either. Very little guest parking available, too. Overall, I regret to say I'd give this facility about a 3 out of 10.

If I could give this place no stars I would. We moved our mother in there and she was healthy. Shortly after moving in she mysteriously died! They have had several questionable deaths one after another. If you love your family member please do not send them here. From my experience the caregivers did not care for my mom properly and the management and nurse are rude, don’t care what happens to your family member and should not be in charge of this place. This place should be shut down. I wish I would have looked up the state surveys before we decided on a place for our mom.

There are very few actual Certified Nursing Assistants most are caregivers who are not Certified Nursing Assistants. They lack the necessary training needed to properly care for the residents. Don't rely on the state long term care site being current look at their survey book which they are required to have at the facility. They do not use Wander Guard or any other system that would prevent a resident from eloping which is common in residents with Alzheimer's/Dementia. Staff is another issue they constantly have new staff who don't know the residents and can't seem to keep staff. You always have to re-address the same issues over and over. Taking pride in your work and using common sense would go along ways. Meals and snacks need to be consistent each and every day. Aesthetically pleasing to the eye but has nothing to do with the quality of care being offered, Don't believe everything you are told.

I rarely leave reviews, but I feel an obligation to in this circumstance. Autumn Leaves is a memory care facility, and they advertise to specialize in caring for those battling dementia. My dad suffers from Alzheimer’s disease, and he lived there until I abruptly moved him out for his own safety. Exit-seeking is a common characteristic of Alzheimer’s, which is a reason why I selected Autumn Leaves as it is a lockdown facility. My dad routinely got out of the facility. I confirmed with another family their dad also got out, more than once. The last time, this gentleman was located nearly 2 blocks away. Mind you, this gentleman needs a walker for mobility, and exited the facility with it. Following this gentleman’s elopement, the building was still not secured, preventative measures were not taken, and my dad got out 2 more times (that I know of), within a span of approximately 10 days. My dad’s Alzheimer’s is severe enough he does not know my name. The other family I referred to moved their loved one, and after I was able to confirm what I had been hearing, I immediately grabbed my dad and took him out of their care. I don’t want to take away from some (note some) of the workers at the facility that are really good people, who know I genuinely like them. However, there has been a significant turnover in staff since the facility opened less than a year ago. The facility is simply not safe. I could detail other concerns I had, or have heard from others, but I think the residents’ ability to abscond is enough to support my concerns and my 1/2 star review.