Silverado Senior Living

If I could give this place is zero I would this is the worst facility I have ever seen! We had our loved one there since it first opened and we had to move him this place needs to be shut down! Please think twice before putting your loved one here!

You said,"With more than 20 years of memory care expertise, we take pride in being a leader in our field." My family truly believed this when we made the difficult decision to move my dad into your facility. It was beautiful and the staff was great. After a couple of months, his physical and mental health began declining at an alarming rate. He was sleeping mostly throughout the day, he could barely talk (when he did speak, he just mumbled sounds), he had horrible sores, and he wasn't clean. The sores on his legs and feet became so bad that he had to be seen by a wound specialist. He became incontinent and would be left in soiled clothes for days, sometimes more than a week at a time which created more problems for him. He was in pain, but nobody was trained or cared enough to find a way to help him because he was combative (which is common for people that suffer from dementia and Alzheimer's). Your staff would try and calm my father down by giving him beer. On top of all the drugs he was given, now you top that off with alcohol to make it easier for you to deal with him. He always seemed drunk or drugged. There would be several times when the staff would call my mother in the middle of the night because my dad would wander into someone else's room and lock the door and refuse to come out. The staff would call to ask my mom to come and help. Isn't that what she was paying you for?! Your facility sent my dad to a psychiatric hospital for being difficult/combative, and we later found out that meant he couldn't return. We were devastated, but that turned out to be a blessing. Come to find out the medication that your doctor had been giving my dad was speeding up the effects of Alzheimer's. We found a caring facility with a great doctor and wonderful staff. Since he has left Silverado his physical and mental health has improved. He seems happy, we have several conversations (that we can understand), he is clean now and even took a shower on his own. It's sad that we lost several months of him because of your lack of training and caring staff, but also not a surprise since the staff there doesn't seem to stay long. It's heartbreaking that people send their loved ones to be cared for at this facility believing that they have made the best decision, when actually they may be overmedicating them. Silverado seems to only want to help the frail and elderly. Anyone who is a problem is sent away. If this is truly a memory care facility, then they should be properly trained to care for all types of memory illnesses. Silverado sells you on the nice outdoor fenced in area with the water view, and the little putting green, the activities and the counseling, but they fall short when it really comes to taking care of your loved one. By the way, my dad escaped for several hours and was found 10miles away from the facility the first week. The staff was afraid to tell us until after a couple hours of not being able to find him. We never got any type of apology. Also, the director over the medical facility, [Name removed], will not return any calls.

My husband walked into Silverado in Encinitas Oct. 21st, 2017 on a walker. He was a huge fall risk - Had Parkinson’s and Lewey Body dementia. We chose Silverado after checking out many places in San Diego county. We were assured they were the only ones who knew had to handle the “ acting out “ behaviors that come with Parkinson’s and Dementia. In 2 weeks he was kicked out twice- taken by sheriff to Scripps Encinitas hospital and DEAD by Nov.26..... barely a month after entering Silverado. The aides on his floor were woefully undertrained and inept. A nursing supervisor stood over him while he was on the floor and made no move to call for assistance. She physically could NEVER have helped pick him up. He was found lying on the floor in front of his bathroom the after moving in barely a day before- That was an 4 am- o one knew how long he had been there and I was told the toms had no electronic monitoring of patients, and he wouldn’t keep a personal monitor on. There was NO discussion of how to monitor him overnight . I wound up getting a sitter over night. He was drugged with Ativan to the point he was almost comatose- no call was made to his doctors to say it was obviously not working and too strong. They should NEVER have kept him after a few days when they saw he was not adapting, was falling , and was acting out. Their nurses seemed fairly competent other than that one useless nursing supervisor who left him on the floor until I saw him at the end of the hall and asked if she was THINKING of getting help. The training of aides and the quality was appalling. Silve ado is obviously FOR PROFIT FIRST!!!!!! I would NEVER recommend this place to a dog.

A [removed] hole--avoid at all costs unless you or a loved one has serious dementia. Looks nice, but people are walking zombies and food is disgusting.

My mom was placed in this facility by her husband and my two siblings. She is considered one of the highest functioning dementia residents at the San Juan Capistrano sites. My mom does not like dogs or cats and their are too many of them running freely around this place, one even jumped up on my daughter and started [removed] her! This is a safety issue for residents. If you visit first thing in the morning they are always under staffed and the place smells of urine. They use anxiety meds other black label drugs to restrain behavior. one of the administrators by the name of Shiela Fike is a very unprofessional angry person to deal with and solve problems, she is manipulative and lacks compassion. They have very few activities for residents who can still function well like my mom. If you stay to visit for two hours or more you will see that the activities are few. My mom always complains of boredom.