Sunshine Retirement Living LLC

They give the residents more carbs, than vegetables. They need to improve on the food, and customer service.The apartments are pretty clean. The staff needs to do better, with handling policies, and enfocing rules.

Cardinal Court seemed outdated, and not a good fit for memory care. More like the typical warehousing of elder residents that one thinks of with little regard for memory care. I would not ever consider placing family there ever.

This facility oversells and underlives. Most of the nurses and aides do their very best. I speculate mgmt.. Only concerns themselves with money and not the care of the residents and I worry about them everyday. I wish management did the same.

They had just come out of COVID quarantine protocols when we went to tour. Most of the residents were in their rooms. There wasn't much engagement with other residents. The community encouraged a lot of time for the residents in their rooms. The community had a nice outdoor area for the residents to go to, and they said the would take residents to outings.

Part of the reason my ratings are on the lower side is because she was robbed in the first week she was here. She had jewelry taken and that included her wedding ring of 50 years. I filed a complaint and was ignored. The manager finally answered and said he was not going to do anything about it and was not willing to let the employee go. Then he hung up on me. He then quit 2 weeks later and we don't know who the manager is now. No one has followed up with me. We requested that this employee not be in her room and he is still going in there. I have been very disappointed. I filed a police report as well and nothing has been done. I would commend the place other than this experience.

I would recommend you not go to Quail Ridge for a place to live for your loved one. The attentiveness of the staff and hands on care didn't happen for my loved one since they have been here. The staff wasn't as informed or trained as they could be. They were hesitant to reach out to management with any questions or concerns. The staff were told to not reach out to management on the weekends unless it was a dire emergency, and this was left to their discretion. The community was very accommodating to the resident's requests for meals and this assisted my loved one with their meal choices.

I would tell others that their patient hygiene is very poor, my loved one hardly brushes their teeth unless I go in to help. They also do not take very good skin care, my loved one has got a very bad sore that has continually gotten worse. I find the staff hiding out a lot instead of taking care of the residents so they are out wandering a lot and taking peoples things. They have had my loved ones medicine a mess ever since we got here. It has not been a very good experience.

This is a new facility that opened in the fall of 2019. After being open for 9 months it has 32 residents in a facility that holds 60 people. The building is very attractive. The direct care is adequate but lacking in structure and supervision. The facility is lacking leadership, communication between staff members is poor and with families is nearly non-existent. I have found the resident clinical oversight to be incompetent. The clinical director stated her biggest challenge was to lower families' expectations. I would strongly recommend AGAINST placing a loved one in this facility.

The communication between staff members in this facility is very poor. there does not seem to be a report system between the staff when there is a problem with the patient. You can speak to different staff members everyday regarding the same problem and and they act as though they have never heard about it. The general care has also declined in regard to hygiene. There is no respect for the resident's belongings. They are lost, they are borrowed, clothes are on the closet floor instead of in laundry baskets. It is a common thing to see other residents with your family member's clothing or accessories. It is painful to go through this issues and when you bring them to the attention of the staff they promise they will look into it with no results in the end.

I did not feel this community was a good fit for my husband. Most of the residents I saw were low functioning, slumped over in their wheelchairs, and nonsocial. It seemed to me to be only a memory care community with just 2/3 occupancy.

my wife and I live here and the staff, is not that friendly, and even though they say they are pet friendly, but our dog barks when people walk by and the neighbors are getting pissed. Our dog is friendly and the cleaning lady will not come in unless we hold her or we put outside. They have people living here that takes your clothes out of the dryer wet or dry

Nope. Small, old and not what we were looking for. Not enough activities and it didn't have full kitchens.

Beware. This facility writes down on daily log they are doing tasks for loved ones that never happen. Follow up ...follow up ...follow up. Staffing is not good and senior management doesn’t want to be bothered. You as a family member are the problem not the staff. If your loved one is in the beginning stages of dimentia find another facility. Serious problem with residents wandering and going into other residents rooms. Tell you that they provide snacks nightly but they only provide if your out by the main lobby residents in rooms never given any. They have so many patients with major health issues and not staffed to handle. If your loved one can get around they are left alone the staff has no time for them and they get lost. Be very careful it is known in the industry that this facility is having major issues. I have never seen rude nursing staff. But you will find it here. You can ask question and they won’t even look at you and talk to you. I hate to generalize but some of the nursing staff ...you are better off not to ask I get that they are understaffed and they are busy. It feels like most of the staff including the director have been in the industry and really hate being in the service industry and think that a family member advocating for their loved one is a bad thing. Their customer service once you sign up goes down 100%. I actually was told most family members don’t want to be bothered and because I did I was the problem. FIND ANOTHER FACILITY IF YOU CARE ABOUT YOUR LOVED ONE. I wish their had been reviews when I went here it would have made me stop. The truth is there are problems with all of these facilities but how they handle them makes a difference

I was very disappointed with this facility. The state of Florida requires a 1:10 ratio for staff to residents. But I feel like that should not be the case for residents with Lewy Body Dementia. The care ratio should be more along the lines of 1:5. There just was not enough staff to go around for all of the residents. I had complained numerous times about my Husband not getting proper care. In his room, they had a motion alarm. Anytime he got out of bed the alarm would go off and the staff would check on him. The only bad thing is, the staff had been so busy that my Husband had fallen and was laying on the floor for quite some time before anyone noticed. I asked the staff to put cameras up so even if they couldn't get to him at that moment, they would have a visual of what's going on. There was just a complete lack of attention. Don't get me wrong, this facility is nice and brand new. They had the right ideas. All of the staff members were nice, caring, and are sensitive to the resident's conditions. I recommend this facility but be cautious about the staff to resident ratio if your loved one has Lewy Body Dementia.

We signed mom up to get in The Gardens at Brook Ridge back in May, and they have not been very good at communicating what is going on. Things have been continually delayed, and I have to go in or call to find out as they never contact me proactively. On the good side, it is a beautiful place and has everything that someone in that situation would need.

We are familiar with this facility and would not be interested in living there. Management there regularly changes and we don't feel comfortable with the prospect of living there.

My 83 year-old father resides at The Clairmont. We selected this facility as his home when he moved to TX in the summer of 2012. We were happy with the facility at first. My father was comfortable in his apartment and he really liked the assistant managers and housekeeping staff. Sadly, problems surfaced soon after he settled in. The biggest, most consistent problem has been with the food. Within weeks of moving in, my father started complaining of the food -- it didn't taste good, he didn't know what they were serving, it made him sick, etc. I complained on my dad's behalf but the manager failed to follow through as she promised. Eighteen months later, the food is worse; the only helpful employees (the attentive and kind assistant managers) were replaced by an assistant manager whose only real skill is to offend and upset people. The persistent problems in the kitchen, maintenance department and management give me no choice but to file a complaint with the county and state inspectors. If that does not correct the problems, I will strongly suggest to my father that we find another facility for him. Although there are some lovely people living at this facility, I cannot recommend it to anyone until major changes are made!

No apartments available with tubs or kitchens in entire facility

This facility can improve some on the ratio of staffing. Also so many changes in staffing which i feel is not a very good thing for residents with Alzheimer's. Other then that its okay.

This facility in the past nine months went from being an active community with wonderful management team to just the opposite. Management team changed leaving poor communication, poor selection of food (often running out of items), cleaning staff doubling as mealtime servers, elevators breaking down etc. I would not recommend this facility and should not be listed under "A place for Mom".