Sunshine Retirement Living LLC

They tell you one thing when you come in for a visit. But once you move in, you see it's a whole different story. The nursing staff is great, but they have no physical therapy or any type of therapy for the residents. Nor do they have anything to stimulate the residents' minds at all. And it's causing the residents to get depressed. The sad part is - this is supposed to be memory care center. What I see here is something I would expect from a nursing home.

We placed my brother in Memory Care when this facility opened. At first, he was happy. The facility was brand new and the facility showed beautifully, but it quickly became clear that Management did not have a handle on the staffing. My brother was over medicated to “control” him. There were never day trips (as promised) and my brother became an “inmate.(Management said it was due to Covid restrictions.) There was no continuity in day-to-day activities which caused confusion and anger for my brother. He fell several times because nobody was there to assist him. He was not bathed properly, and many of his belongings disappeared from his room. When we checked out of the facility, the Nurse overseeing his medications (probably the 5th or 6th RN since his occupancy) gave us an incomplete list of medications. We discovered that my brother was getting medications that he should not be given, and not getting medications that he should have received. Management was substandard.

I was foolish and did the "buy down" to try and save the family money in the long-run. My father died after 3 months, my mother could no longer live in the independent setting. even though they had said that there was a possibility of a refund depending on the circumstances, they refused to give us anything back at all. The $5000.00 we gave them was basically a big gift to them. They said they have "compassion for seniors." Where was that compassion to my mother when her husband died? Bad choice to spend some of their very little remaining funds to try and save money in the long run. It's a big gamble, learn from my mistake.

Do not go to this community, they are currently understaffed and I find this community dangerous. It is beautiful outside but it is the worst care that we have experienced.

We experienced bad service. My husband fell four times, and the last time he broke a hip. We're missing some items. They could never find anything we lost, including a ring and a watch. Our clothes were labeled, turned up missing, and were never returned. They broke a snow globe with our anniversary in it. Every time we call to check in with them about the items that we've lost, they don't' return our calls. We've had a very bad experience with them, and we're moving out.

The staff is not attentive to the residence and the rooms are not very clean. They show you a very clean and nice room, to begin with, but you need to see a room in use to get the real picture. There are a urine smell and diapers on the floor. I saw several people that needed to be changed and their pants soaked. At lunch, they really could not monitor who was eating and who was not. There are times people would take others' food due to them not eating but the staff would not know who ate and who didnt. They have motion detectors in the rooms but unfortunately, they are not monitored.

In August we placed my mother in Belleview Heights and we had the worst experience ever. We had a hard time communicating with anyone their, we noticed bruises and asked questions that never recieved answers that satisfied our concerns. We did report our concerns to the state and they investigated and as a result of that investigation pulled our mother from the community in October. I would strongly recommend doing your home work and checking out what complaints have been filed and ask that question before putting a loved one in this facility. I am writing this review so that you think before placing your loved one here. I have no finical motive other than to state my experience with this facility., meaning we have not brought legal action against this facility.

This place is terrible!!! Stay away. The food is terrible, the management doesn't last long and they don't care about the residents. Everything is old and dirty.

The place is clean enough but they have a real problem with roaches in the rooms. The staff is friendly enough but does not go out of their way above and beyond. The food has really gone downhill and the portions get smaller and smaller each day. Not a good value for the rent you pay. The management is not consistent or non-existent. Parking is a real issue too. Even if you have a handicap sticker it's hard to find a spot. If you can afford $2,000+ a month look elsewhere.

I stopped by for a tour but I didn't like the feel of the community when I walked through the door. The guy who helped me didn't seem to really care to help me as much after telling him I was touring only. I never got a chance to look at the community, he didn't have time to give us a tour.

Aurora location - understaffed; limited food for residents; limited activities because of limited staff; constant turnover; no administration around; promises to reeeeeel you in and then nothing as promised. VERY EXPENSIVE FOR LACK OF PROGRAM AND FOOD! Residents just wander around, go into each others' rooms, RESIDENTS NOT WELL SUPERVISED!

The Clairmont is not a full pledge independent living place. It's like a stepping stone to assisted living. A small percentage of residents are independent. Sometimes the food is excellent. Sometimes the facility will run out of a food item. The parking lot is not cared for, poorly lit and area is not a safe neighborhood. Once this company has your money ?? you are no longer special....just a revenue object. The building is out of code.. Needs a major roof/drainage system all throughout the property. The rooms are seriously quiet at night ?? a big plus for this lovely ole place. I would fire all the top mgmt. and start over.

Highly disappointed with the service at this residence, have a difficult time finding parking at the retirement center yet see employees park right in front. If you have a question it is addressed as if you are in the wrong. Most unhelpful and rude service.

My experience with Summerfield Estates retirement community has been anything but positive. Their management team, I believe a married couple, seem to be most interested in PR rather than the true comfort, happiness and health of their residents. While I was visiting their facility one of their residents had an "accident" upon leaving the dining hall after lunch. Instead of calling a qualified carpet cleaning company I had the misfortune to watch one of their unfortunate employees have to clean the "trail" by hand while other residents were still eating just feet away. Disgusting! One would think they would have an electric shampooer for this kind of occurrence. If this is the way they treat their employees just imagine how they treat their residents once they have that signed contract! If the proper authorities were contacted I'm sure they would still find feces embedded in the carpet just outside the dining room and the sitting area in the lobby. Don't be fooled. This is not where you want your loved ones to spend their golden years. The only gold being is going into the coffers of whomever owns Summerfield Estates retirement. My humble advise would be to do some well advised research and find a more suitable, healthful and happy home for your parents. I'm sure they did the same for you and they deserve the best in their latter years.

Horrible, horrible experience. The managers were not on-site and the office door was left unlocked and anyone could go in (including the postman and myself!). The duo that was to show us around gave us the inquisition on my father and wanted to make sure he would be a good match for them. After being asked very inappropriate questions, we left after about 10 minutes.

Cons: 9 story high-rise Built in 80's Requires lease (thru each Dec) Needs and is undergoing renovations VERY limited outdoor walking Pros: Dr/rehab access/transportation

Beware! Up until the past couple of weeks my family was satisfied with the care my mother received at the Haven. Recently we were informed that Covid 19 had been found at the Haven. This week my mother developed a fever, and the staff at the Haven sent her to Allegheny General. She has tested positive for the virus but has remained a symptomatic for several days. The hospital is ready to discharge her but the Haven has refused to allow her back. They have stated that they are not equipped to handle residents with Covid despite the fact that she got it while in their care. My father paid her bill for the month of October and as of [date removed] they are refusing to issue a refund. She had a private room at the facility and quarantined there in May when she was first admitted We are now scrambling to find a safe place for mom. The situation is intolerable. They have had six months to formulate a working plan for this eventuality and gave us absolutely no indication that this was a possibility. They have absolutely handled this with a distinct lack of professionalism and compassion. We are horrified.

Horrible place to leave your loved one. Miss [Name removed] does not care about anything place is falling apart. Not enough care staff,they have about 4-5 care staff every day and 46+ residents to take care of, not enough care. Do not place your loved one here this will be a bad decision to make.

If I could go lower I would. This place is the worst place I have ever lived in my life. The Clubhouse has been closed for 3 months, the lawns are not cared for (there are 4 ft weeds in front of my front door). When I went to address this to the manager, I was told it was not the top priority, that she was "overwhelmed". Understanding that new people need time, it has been 6 weeks and nothing has been done yet. Instead, trash is being tossed into those weeds. Residents can back into the parking spots which are approx 5-6 ft away from a number of the bottom apartment windows (bedroom and living room). You get to enjoy the exhaust from your neighbors. My contract specified no smoking unless in designated areas. There are NO signs designating any such areas yet people smoke all over the place. I have cigarette butts in front of my patio. You are supposed to have a sticker to park here. There has been flagrant abuse of this, guests staying the night. We have been told that this will change when we get new stickers and a new towing company....Next month. The sign to this community says "Retirement"...yet there are people well under the age of 55 living here. Allegedly this is supposed to change too, but if they are changing the age limits, wouldn't it be nice to let us know? We no longer have 24 hr on - site Managers living here. Transients have been found sleeping in the laundry rooms, elevators and around the trash bins. The trash bins are constantly filthy because people just throw their trash and if it lands in the bin, great, but a lot of the times it doesn't. Many people do not clean up after their dogs and the lawns have "doggie land mines". Some are off leash. BBQs have been outlawed on the common patio. Because of the lack of parking spots, the "Guest Parking" has been eliminated so guests, park instead in front of the apartments, thus blocking people from backing out of their spots (which results in residents blowing the horn repeatedly to get the offender out of the apartment) or they blatantly park in the lot, especially on weekends when the office is not open. This is not a good place to live.

After living at Dunwoody Pines for two years, I would not recommend it to anyone. The turnover in dining room staff is terrible and under staffed. They have a few good wait staff who have been there a long time, but most of them are new and not well trained. The food is cold, vegetables are undercooked, rolls can be used as hockey pucks and you are lucky to get a roll before your main meal is over. Desert is either served while you are eating your meal or you are sitting for 15 minutes waiting for it. The dining room manager has no idea on how to run a dining room. He should have never been placed in that position. He has no personality and barely grunts at you. What a terrible place!!!