The Arbor Company

We toured HarborChase and it is a GORGEOUS facility. The room sizes here were very tiny though and the sales team was a little pushy.

The value I found to be a highlight of the facility. You definitely get value for the dollar spent. The team members actually had personalities. The CNAs and nurses that I was exposed to truly cared for the individual and were patient with family members. The facility, from optics to cleanliness to amenities, is a very nice place as compared to other settings, which can sometimes be institutional. I am a relatively hard scorer on surveys. They did a very nice job. I would say I asked many questions in the interviewing process. I listened to their feedback, which actually lived up to what they said they would do. They had many opportunities for the residents to get engaged if they chose to participate. There was always something going on throughout the day. And they also had, even with Covid going on, some activities that were outside of the building. I would have no problem recommending this facility to anyone. One of our family members mentioned she would go here if she ever needed services like this. They really did a very nice job. There's a lot that impressed me. During the sales process, they were open and honest, and then they really delivered when it came down to my mother living there and situations that arose. They had an empathetic ear. If something needed to be changed a little bit, they worked with the family. There were a couple of very minor hiccups, but you can't expect anything to be prefect. They really did a very nice job. They have a tweener program called Bridges, that bridges the gap between assisted living and memory care. It's a great option for people who are not able to be by themselves in assisted living, but are not yet ready to go into full dementia care. I found that to be very unique, and it fit my mom perfectly. She was able to have the independence of assisted living with the oversight of dementia care. I thought that was so unique. and it worked out very well for her.

My good friend lives at this community. We were neighbors across the street and when she moved to assisted living I would come to visit weekly. At first I was scared for her about the idea of living in assisted living, but I quickly realized that Arbor Crabapple was a lovely place. Always greeting everyone who walks in with a warm, friendly welcome. We would sit outside in the courtyard or participate in happy hour. Though I hope my journey to assisted living is a while off I no longer fear it as I once did. Seeing how well cared for she is makes the notion more acceptable. I actually am looking forward to the socialization I don't get living alone at home. The activities Arbor Crabapple offers are impressive!

Our family had an in person tour and it was a really nice facility but it was just way to large for our loved one.

Excellent employees. [Name removed] at main desk is excellent. [Name removed] is a very classy young lady. Excellent employee. ALL good for the community!

This is a wonderful community and what makes it so great are the people working there. The team at arbor terrace is so compassionate. They always greet us by name and the ladies at the front desk are the sweetest. My husband and I enjoy visiting his mother every Sunday as we take her out to church and lunch. She has made a few friends who she really seems to enjoy. The socialization was something she wasn't getting in her home, so it's great to see her laughing and genuinely enjoying herself. I can't say enough good things. Keep up the great work!

Everything has been going great so far, it is a very clean and nice facility. What we really liked was on our tour the load who took us around was very honest, straight forward when talking to us about fees and additional fees. Also they seemed well staffed and had a better staff to resident ratio then other communities we looked at. We get emailed every week about what activities are going on. The director of memory care has been awesome, she always keeps great communication with us, very information, patient, and friendly.

The staff members so far have been wonderful, and the people who run the front desk are great. However the administrative staff has had some turnover on top of coping with covid and the laws in the staff, but they are still very careful. Anyone who has had interaction with our loved one so far has been wonderful. The physical therapist has been fantastic. Our loved one is very happy with the meals and dining service so far. No complaints so far about this community, our loved one says the staff are not workers but her friends and family.

Staff is terrific and a great place to live. Meals are delightful, for me this was a great place to move to.

Arbor Terrace Mount Laurel is a beautiful facility and they have a wide range of activities for the residents. They also have multiple categories of different size apartments.

Dogwood forest is an amazing place . [name removed] is definitely an asset to this organization. The facility is so clean , the staff is amazing and the occupants looked happy and satisfied. The organization of this facility is perfect . [name removed] was attentive to my every need and also anticipated my needs . I toured the facility while looking fir my Mother an assisted living facility. I would highly recommend this place

The community is very neat and clean and the staff is friendly and helpful. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

Food is excellent. Waiters and waitresses very good. Staff is helpful and thoughtful. Facility is clean. I like having a kitchen and washer and dryer. We are glad to have twice the size we have had for the last two years. So glad we moved here.

My husband and I moved into over 4th floor apartments on [date removed]. We've met some great residents who are retired professionals, just as we are. The food we are served is delicious; the amenities more than meet our needs wants, and the entire staff is friendly and professional.

I would tell others that the community is for an active and healthier individual. There is an extra cost for additional care to watch over your loved one, for dietary restrictions and medical needs. They are patient about transitioning of loved ones, and getting our loved ones items out of the community.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. Unfortunately the community was just not in our price range

They're very clean, unbelievably so. Whenever a resident checks out, they rip up the carpet, fumigate the room, and repaint it. I get a report every week of all of the activities my loved one is attending. Whenever I speak to her, she's 100% happy. I get reports and phone calls from the medical staff on a regular basis. Billing has been glitch-free. Everything has been smooth as silk, and I'm over the moon. The community has sunny, open spaces, with lots of light that comes in. She loves the food. Her only complaint is that some of her neighbors just aren't there. But there's memory care just across the way if she ever needs that down the road, which is nice. From day one, we've gotten tremendous respect and attention from the folks at Barrington Terrace. This place just hits the points on everything. They've been amazing. I've seen numerous communities in different places, and this place is such a wonderful place in comparison.

I would recommend the community to others for their loved ones. It is a peaceful community and has nice surroundings. The staff are nice to work with.

I loved Arbor Terrace. The facility is beautiful and it is in a great location. The staff members were all so friendly during my tour. It is more expensive but it seems like it would be worth it. We were actually on the waiting list and had put a deposit down.

This community makes their residents feel at home from the first day. My family is pleased with the communications, not only with the residents, but also with the family members.