The Arbor Company

I really like the Vantage. Everyone is so help and the food is great. The sevice in the dinning room is wonderful. Once you place your order it doesn't take long to get your order. The verity of food is wonderful. The hours in the restaurant are great. We have great transportation at the Vantage. and if we have a problem we always have someone to talk to. We have great cleaning service for individual apartments and the overall building is always. clean. We also have some great exercise classes. The instructer will always help you on if you need some extred help. Their always seem to be something to do here.

Congratulations to The Vantage for the 2013 Excellence award. It is hard to believe we chose Vantage with our dad almost two years ago. From the staff to the food; the movie room to the excercise classes everything is first class. Your staff has been supportive during dad's illnesses and extended stay away from the Vantage this year and was helpful in reintegrating him into life when he returned. We cannot thank you enough and we recommend the Vantage to anyone looking for themselves or their parents. Our children love to visit and have special dinners with their Bapa and go to the movies. They are always treated specially by the staff too!

We were drawn to The Summit because of it's prime location--walking distance to dining, shopping, movies, library, train station. During our tour, we were impressed with the choice of apartments, the friendly and accommodating staff, and open areas. There was a lecture taking place with a large group of people in attendance. The exterior of the building has been remodeled, as well as the outdoor swimming pool. The Summit offers three meals a day, housekeeping, transportation and some activities. Reasonably priced when considering amenities offered and great location. Certainly, a serious consideration for our future home.

My aunt moved into the Residences after two years of declining health, short hospital stays and months in nursing homes. While the decision to sell her home and move was emotionally draining and physically exhaustive, it was the right choice. We looked at home type facilities,too. While she would have preferred to remain in DC, she chose the Residences based on the warmth of the staff and the overall feeling in the facility. During our initial visit, many of the residents greeted her with interest and without hesitation told us of their experiences living there. She felt welcomed,open to making some new friends and enjoying a new home. She's had some ups and downs, voiced some concerns but is adjusting and enjoying her new room and her suite-mate. It was clearly the right choice.

Our loved one chose this community because it met all his requirements. I really like that the community is secure and you need to have a key to get into the building. It does expensive for what they offer but I’m pleased with The Vantage.

Everything was near perfect. My mother had an issue with understanding the staff. My mother was hard of hearing. Most staffers were happy but spoke fast and with an accent. She complained she could not understand most of her helper and it really frustrated her. We are upstate New Yorkers and haven't had much experience interacting with other nationalities

I have had numerous issues with an administrative staff member including, lack of response after contacting her multiple times, lack of follow through on requested tasks and a rude attitude. This is the 2nd most expensive community in this area. [facility removed] is the most expensive. Arbor Terrace is a very nicely decorated, comfortable and clean community. My family member enjoys the activities they offer and has commented that the food is very good. I also think there are many opportunities to socialize which is important. The move in process was good and the staff was helpful in terms of setting up the room for my family member. I think given the price, I should not have to call/email the admin person 6 times without a return call. I like the caregivers very much and do feel they do a good job. I also really like the maintenance team.

Cleanliness=timely cleaning of floors Food=better preparation, better variety,better,wait staff,and timely service for telephone orders. There is a wide range of activities to chose from.

My friend has since passed but the cost was reasonable. It was sold, deterioration of services was significant and costs was unreasonable.

Overall, she is very happy there, she really likes the staff and the people. The only thing she thinks can be a bit better is the food because it's not consistently what she would consider to be above average. Do know, though, that my mom is very picky, lol. Saying that, the fact that she is so happy there with almost everything does say how nice the place is.

We have since moved Mom from this facility about a year ago. Numerous items were stolen from her room, and one of the staff members was extremely rude to our family. The food is not the best quality, but it was adequate. The apartments are enormous value for the money, best price around for sure. This was a great placement for my mother at first, but slowly the quality of this place declined. I would still highly recommend for someone who is on a tight budget, and able to still cook for themselves so that when the daily menu doesn't suit, they may cook an alternative meal in the great kitchens.

What we like the most about ArborTerrace is the convenience, the size, the friendliness, and the management participation and overall care. It is a family atmosphere.

Nice place, always clean. Nice outside areas to relax and private outside area in memory care. Activities throughout the day in memory care and personal care. Pet therapy and music therapy. Happy hour on Thursdays with live music in the lobby. Staff is very friendly. As with any facility, some aides go above and beyond and treat your loved one like their own. Others are not as passionate about their work. And that’s why I gave 4.5 stars instead of 5.

The staff is excellent and that is what matters most. They really care and know the residence. I am very happy with the move. Be careful and verify facts before committing. Sales is sometimes “salesy” and we were told a few things prior to moving in that turned out to be inaccurate but still glad we moved mom in. All in all very happy!!

It was mostly positive. Very clean, well run and maintained facility. If the care attendants could have been better it would have been a 5 overall.

Food is great, health care average, not making sure patient is clean and dressed very poor. Based off of the experience, I would recommend them to others.

We chose Arbor Terrace Lakeway because of the cleanliness, the professionalism, the friendliness and the attention to residents. The staff is very easy to work with and they are receptive to helping in any way they can.

The facility is well kept clean in the staff are nice, courteous and professional. They take care of my mom as well as they can be as she’s 100 years old. Her room is nice and comfortable housekeeping could probably do a little bit better on the cleaning.… But overall it it it suits the purpose of what we were looking for and what she needs

The Staff is very friendly & accommodating!! There are a lot of Activities for the residents... The facility is always very clean!! I would definitely recommend this facility to others in need of a Sr. Living Facility.

Some updating needs to occur with the elevators and pool area. Otherwise the area is very clean. The people are all very kind. The staff are very attentive. I love the doctor/nurse/PT staff. They could really improved on the food. Activities have improved greatly. I feel seasonally it diminishes some in the summer. The one thing I wish they would also try to motive would be an established walking path for seniors. The value is here. It is affordable and the apartments are great. The people are truly caring and are lovely. My parents love it here.