The Associated Management Company

I toured this community and it was nice and new. Their apartments seemed smaller than some of the other places I toured. Also, the apartment they had available was too far from the elevator for my loved one. Other than that, it was good.

We went with Park at Franklin because of the convenient location and also the manager was very thorough in explaining everything to me and I appreciated that - it was not like she was trying to hide anything. I would recommend the facility to others looking.

Our loved one has some dementia and we feel that they are safe here at Swanhaven Manor, they have a nice little apartment and it is a very clean community. We would absolutely recommend this community to other families. Our loved one does not participate in the activities so at times it does not matter, but for what we are paying we do with they would not completely shut down the activities when there is a covid outbreak.

The staff are so friendly and helpful, There are a lot of on site amenities. Currently they outsource the meals, we are hoping that changes in the future and they get a chef again.

The tour was great but it was just not what we were looking for for our loved one it was just too big. This was a really good tour just not the right fit.

This has been a good experience for me at Park at Franklin. The staff at the front office is really friendly to work with. There is movie day, popcorn day, trips to the store, exercises classes, live music, and more for activities for the residents to choose from. They even provide a calendar of activities to the residents. The apartment I have is good for me and there is even a terrace on some of the apartments. I don't care for the fact that the staff will just come into your apartment unannounced. There is new management so we will see if this will change.

Everything is going well here.

This is a nice place for my loved one to stay. I believe they are fairly organized. My loved one likes it here. The staff are good to work with if we have any questions or concerns. The food is better than when my loved on arrived.

I'm very happy here. I like the location. They keep the grounds up well. They do maintenance in the apartments, change out the filters, etc. And if you have a problem, they take care of it. They're just starting to get back into activities after Covid. They're very conscious about Covid here. The only problem I've had is I do not have my rent automatically taken out of my bank account, and when I slipped a cashier's check under the door, they didn't see it and said I had not paid the rent. So I had to take care of that with my bank. And I also had a carport that I rented, which I found out later I could not use. And they were still adding it to my rent. But overall they were reasonable in handling resolutions.

It's a good place. They seem to offer a lot of activities. And they have a lot on-site for the residents. They have their own library, movie theater, and salon. And the apartments are nice.

I have only been here for a couple months, so still getting adjusted but the staff members I come into contact with are friendly and they do have a lot of activities from what I can see.

The facility was very nice and staff were accommodating, but it had multi-levels which was not going to workout for my loved one.

The staff are very friendly and our loved one doesn't always take advantage of the activities but they have a lot to offer, plenty of opportunities to get involved. It is a little bit over prices but all in all it is one of the cheapest and we would recommend the community to others.

Nice property and budget friendly. Best pricing among properties we visited. Staff very friendly.

The apartments are very nice and the maintenance dept is wonderful. Communication is hard due to staff levels and we have trouble getting ahold of anybody. The food is not good, but the community is very neat and clean and I would recommend this community to others.

We chose Porthaven manor because of the price of the rent per month as well as the good location. I also love the apartments here, they are perfect size and very beautiful. The food is not very good, senior housing brings in the food but it is not something you would want everyday and it arrives cold. Overall I would absolutely recommend to others.

Overall, it hasn't been bad. My loved one has been very comfortable here, in her apartment as well as with the other residents. I've had no cause for alarm. The value is pretty good. The rooms are great. The maintenance people are great. My loved one doesn't have to wait if something's broken. They routinely check on things proactively. The food has gotten so much better recently when they hired a new company. It was like night and day. There's been new management at Elmhaven as well. The office staff keeps the door locked, and they won't talk to you face to face. That kind of ticks me off, because if I have a problem, I want to speak to someone directly and not have to leave a message. A lot of that could be due to Covid though. And before Covid, my loved one liked it here because it was just so alive. There was lots of social interaction and engagement going on between the residents. So again, any changes are due to Covid. We like that there's been a clinic here to give vaccinations to the residents. And I believe they've done a great job of protecting their residents during this time.

Toured online without tour guide was able to get all information on rates and floor plans as well as amenities. Had problem viewing laundry facility but otherwise well pleased

We have only been able to visit this community twice due to COVID, but from what we have seen it seems pretty clean. The care services are good, and the price for what they have to offer is reasonable. Our loved one has a kitchenette in his apartment, plenty of space for his stuff and he has his own privacy which was very important.