The Associated Management Company

It is usually good. At times it is hard to get people to get back with you to answer questions and address issues. The food is okay. The room sizes and layout of the community is good. Most of the staff is good.

Long waitlist; impressed with property, they only serve dinner and it's extra to include daily or you can purchase a la carte.

Took a tour Friday, [date removed]. BOTTOM LINE = UNDECIDED PROS: Location ideal!Beautiful landscaping. Common rooms tastefully decorated. One bedroom had very large barrier-free bathroom. Also snack bar. Two bedroom had very large storage area. Central air. Sale on one bedroom at 999. CONS: Small kitchen with electric range. two bedroom is priced way too high at 1550.

The Fountains At Franklin has a lot to offer its residence.Very clean and friendly staff.

My parents are comfortable there. It has a very cozy atmosphere. Residents are very nice and extremely helpful. Lots of things activities too. The only negative aspect is the food. Parents would eat downstairs if it were. Residents have stated that it could be improved. Parents have a great kitchen so this (at this time) aspect is a moot point.

Very bright unit, friendly staff and residents. Wish units had washer and dryers ( laundry available). Liked the ability to purchase dinner either by the month or punch card. Seemed to be an active and engaging location!

Really nice place and very affordable. We didn’t choose this place only because of level of care mom needed. Not the best for limited mobility.

I liked it. The staff was friendly and accommodating. Residents friendly, seemed happy. Clean.

My sister did the tour of this community and she said that the staff did a great job, they showed her all around they took their time with the tour and answered all her questions. This was a very nice community but we felt that it was not quite the right atmosphere for our mom.

My mom seems to be doing okay and better than the other place she was at. She is a lot closer to us and within a few miles from stores and family and it is easy for her to drive to. The community is nice and everything they charge for is a la carte. They have games and cards for the residents. They go on a lot of trips, they recently went to Turkeyville. They clean her apartment and wash her laundry once a week. It has been working out better for her becoming a resident here.

In my dealings with people from any industry especially sales you very rarely come across someone who is not going to waste your time and someone who is going, to be honest with you well I found that in this community. After sitting down with the sales person and going over my friend's income the sales person was honest and said she would not be able to afford to live there. I appreciated the honesty. The community from the brief look I had appeared clean and the person I was speaking with was very nice.

Luckily my sister really likes this place even though she thinks it temporary and she will be going home. The staff and residents are extremely friendly and kind. She loves her apartment the only thing is they don't have the laundry setup in the apartment it's in a room down the hall. They only serve dinner but the food is very good. She is starting to do some activities that she can handle.

I am extremely glad we moved mom to this location. It has been so good for her. She is enjoying interacting with the residents there and joining the activities. She loves the food it's great. The staff has been so kind and friendly.

My grandmother was enjoying the experience with the community. She liked the community and it was a good pick for her.

Friendly staff and people, lots of activities to do. Beautiful building clean.

Our mother has adjusted beautifully to moving in to her apartment at Westhaven Manor. [Removed], leasing agent, was very accommodating and addressed all concerns. All staff is very friendly. Apartment is clean and spacious. A few suggestions: brighten halls and add complimentary coffee,tea, juices/fruit to kitchen offerings throughout day.

We were very fortunate to have a social worker from the hospital to recommend this place.and it worked out. This community tends to run more on the independent living side versus a assisted living community. There is the room rate but then any extra services you would want are additional charges such as housekeeping. laundry, Activites meal plans, medical help etc. My wife has settled in nicely and is starting to make friends with the other residents and she has activities. They only serve dinner and at best is passable very standard American cuisine, not a good variety. The staff is very good very friendly

This community seems to offer some nice amenities and the people we met were nice. The community seemed well taken care of. The community we chose came recommended by another resident.

I love it here. Staff are wonderful! Fun activities and conveniences. The only reason I did not give a perfect score is because we do not have a generator for times we lose power. Many of us are not above to go elsewhere when we have no electricity – heat, oxygen generators, heat, electric wheelchairs and mobile phone need recharging to function, or we can be in a helpless situation.

The residents and staff are great! Dining could be improved (it has somewhat improved) Car parts drip a “paint like” liquid onto cars. Would be wonderful to have ceiling fan in bedroom (not at my expense). I appreciate all the activities offered. The Grand Haven bus is too small and we can’t see out of windows.