WellQuest Living

My friend Ida is a resident and I recently visited her at Carmel Village Retirement. The facility is clean, quiet, and well maintained. The staff is friendly and attentive. The location is safely tucked away in a nice residential area. My friend is happy there and I would recommend Carmel Village to others. Thank you!

A family friend lives here. The community is located in a nice quiet area that's a few minutes off the 405 freeway. All of the rooms have patios, which is really nice. There is a front desk with a receptionist where you check in when you arrive. My friend was able to bring a surprising amount of personal items and furniture into her assisted living room - I was impressed at how spacious it was and how it felt like her home, just condensed down into a studio apartment of sorts. She had a queen bed, lots of wall art, a TV, a desk, and several chairs. There is also a kitchenette. She says it is easy to talk to people and make friends if you want to. She has some problems with the food, but she is an excellent cook and also very opinionated, so I suspect she may be the issue rather than the chef :) The only reason it is not a 5-star is because they need to hire more caregivers. The caregivers are very nice and obviously care, but they are so overworked - they are always rushing around and trying to help everyone but they simply can't do it all! My loved one said she pressed her pendant once when she was stuck in the bathroom and she didn't receive help for 50 minutes. Again, I don't think this is the caregivers' fault - rather, it's a matter of management trying to cut corners when they really need to hire more caregivers so the residents are safer, and both the caregivers and the residents can live more satisfied lives!

My loved one has only been here for a short time, but so far, I am very pleased. I really think this is a great place! The staff is really adjusting to my loved one. I'm visiting often to help my loved one adjust, but I am very pleased with the help they provide and the attention they give!

The staff was great in helping my dad settle in . It was a difficult time and they made the transition easy. There were many questions and they were prompt in answering them and returning calls.

We chose Sunrise because they had vacancy and offer different levels of care. With the different levels of care we would not have to move our loved one if she needed higher level of care. The community is very clean and the staff is very proficient. We are very satisfied with Sunrise and would recommend them to anyone looking for a place for their loved one.

I recommend place for Mom they were very helpful experienced and really helped me through the process I suggest anyone go to place for Mom and they constantly check on you make sure everything is good I recommend it highly excellent place

Pasadena Highlands has been a good place for my mom. The good: Clean, well appointed. The residents all seem to be happy and can be found engaging with each other and the staff. Food quality is good. So many activities. My mom does not need much attention, but from what I see, the ones that do, get it. Friendly staff. Responsive to my needs. The not so good: They seem to be understaffed. I think that is an issue across the entire industry. The intake/move-in process was a little disjointed and cumbersome. The building layout isn't the best, everything is on different floors and everybody needs to use the elevators to get anywhere. They take forever! Nothing they can really do about that. My mom has been there for 3 months. She has made friends, and after some time has started to participate in all the activities they offer. It's nice to call her and she says she has to go because she is going to see a movie.

It's really hard to communicate with the staff concerning issues with my father. They are very slow to email you back concerning situations but quick to email you if more money is needed they charge for a lot of things that should be discussed with families. however, overall it has been a good experience with the help of other services like hospice care management and a caregiver. Without those services, I don't think my dad would drive

After several months of visiting 55+ communities I chose Pasadena Highlands. I am comfortably settled in my apartment and have made some wonderful friends. I can’t believe I lived alone for so long when this was available. Pasadena Highlands is home now and I could not be happier.

I did find it was the least efficient during transition of ownership and she had passed b4 Grove took over. She broke her hip from a fall in the night to the bathroom alone. She had Dementia, so should not have been going to bathroom alone. So, I question the rounds of how often patients were being checked for safety and needs in the night.

She is at Carmel Village in Fountain Valley and loves it. Great overall feeling. They clean her room every week . The common area always nice. Mom loves the staff team. They get her to her appointments... And taken her to ER when needed. Mom has limited taste and a vegetarian. Unfortunately she cannot participate in the activities at this time

Clean facilities, great social activities, food seemed good! My Dad really liked his apartment ! Caregivers are awesome, but in my opinion may be overworked. I think my Dad just needed a little bit more attention/care but not necessarily memory care. He had a series of falls which led to his moving to another facility better suited to his needs. Overall, great place for more independent seniors.

Carmel Village is a good value for the quality of care being received by my mother. You could get better, but the cost would be much higher. We would recommend this community to other families, in my opinion they have been good overall.

The caregivers my mother had were [name removed], [name removed] and [name removed], they were phenomenal! Particularly [name removed]...she introduced mom to other residents, arranged for "play dates", where she could socialize on a one on one basis. Then there was [name removed], she was my mother's med-tech. She was so observant. Unfortunately, she left.

Villa Capri is a very nice facility. We feel that my loved one is receiving good care there. They have not been good at helping us navigate his emotional response to being there, such as how to answer his questions about why he is there and when can he go home. That said, it's a beautiful, clean facility. The cost is very very high and not easy for my family, but we want him to have good care. I just wish there was more support for the families.

Pasadena Highlands is a nice assisted living community. My mom has been there for approximately 1 year and I haven't any complaints. It's becoming more diverse which my mom likes.

Chosen over others for individual room size; condition and appearance of facility; proximity to family; activities provided; obvious satisfaction of other residents, accessibility, professionalism, and friendliness of administrative staff. Mom is very happy there, comments on how kind all staff are to her.

Overall, my parents are loving living in Santianna. The staff is fantastic. Everyone in the community appears to be friendly and nice. The food has been an ongoing issue. While everything else about living at Santianna has been positive, the meals have been an ongoing negative. While there are basics that are always available and OK, the meals are generally just OK with some being terrible. On occasion there have been good or ever great meals mentioned, most weeks I get the same comments about the need for a new Chef.

We've had a good experience at WellQuest of Menifee Lakes. It's a great place - the facility is clean always. The staff is great. Just don't like how expensive it is.

Our family had an in person tour with Carmel Village and the tour experience as well as the community was all really nice, but ultimately it came down to the cost and location and that is why we did not choose it for our loved one.