WellQuest Living

We toured Carmel Village during our search for an Assisted Living facility for our loved one. The facility was good as far as the staff, cleanliness, friendliness, etc. However, it had a much more institutional feeling than other facilities that we toured.

My mother in law didn't participate in the activities, she basically was a recluse by her own choice. The quality of care...my only concern was that the staff were not always on the same page. My MIL needed more than the average care for an Assisted Living facility, so it might have been more appropriate to have put her in a Skilled Nursing facility....but she adamantly refused to go to one. I don't think she ever adapted to being there. Her health declined rapidly and we lost her after she was in there for 3 1/2 months. But we don't blame the facility. They were very supportive and accommodating when hospice had to be called in. And extremely helpful during her hospice care. It's a great facility overall. Had her health and mobility been better, she might have thrived there. Would I choose this facility if it were me? Absolutely, I would.

The staff at WellQuest is friendly and available. There are activities every day if you want to participate. The cleanliness and dining experience is very good. It is a more expensive facility, and you will need to prepare for yearly increases.

Based off of what I have heard things are going well. The location of the facility is great. Staff seem to be receptive to conversation as well. I would recommend Sterling Place to others looking for independent living.

[name removed] [name removed] Everyone on the staff was super nice and really helped my moms final days be cheerful. The facilities are sparkly and new. Best Thanksgiving meal I've ever had. The food is spectacular I would definitely recommend Santianna.

We really like the intake administrator [name removed] she was very attentive to our family and she was very professional. While we were going through the process she was very clean about what services they offered and what to expect, We would recommend Pasadena Highlands to other family's because it provides a safe place for our loved one rather the alternative - which is being at home. However we were told there was going to be a walking club for the residents to walk around the neighborhood and at times it seems like the discourage residents from walking around so for that we would not recommend.

They did not do a good job onboarding but the staff is new and friendly and our loved one has settled in. It's rather expensive [fee removed] a month but it is brand new and very nice. Out of the other communities we toured Santianna is by far the nicest facility, and so far the care has been good.

The WellQuest of Menifee Lake is an elegant top of the line community, everything is very well done, and it looks new. Now it is very expensive so if you are able to afford the community we would recommend this community to other families. So far we have heard no issues with the meals and there are plenty of activities going on almost every day.

We really like all the different activities they have for the residents there and from what we have seen of the meals they look really nice. We really do like the place, it has a very homey like feel to it, so its nice there .

This facility is pretty good overall. It's new, so the appearance is bright and shiny. At times, the staff doesn't follow through with what is promised. Housekeeping is once a week and not always the most thorough. They do have an activities schedule and seem to offer a good variety. The food is good, both quality and variety. If you don't like the main offering, they offer additional choices and those are always available. I would recommend this facility to family and friends.

So far it all seems positive since my loved one moved in. I feel he is still adjusting after living at his house for over 50 yrs. But I feel it was the best decision for us. From the first day I visited Carmel Village, I was greeted with friendliness. The residents seemed happy, and the feeling I got was warmth... My intuition felt right, and so far I've been pleased.

The facility is definitely the most modern of those I've seen. My only issue is that all services are a la cart and very pricey. But - lots of activities, very clean and very friendly.

We've had a great experience with Carmel Village. I would definitely suggest looking into it for a loved one. I like the cleanliness of the facility. The staff is very friendly and patient, which I've found very helpful. They work with you, which has been really nice. Especially in memory care, everybody is really good with helping my loved one. I feel very fortunate to have her there.

What sticks out most about Carmel Village is the very friendly staff. The facility itself is clean and bright. They have beautiful outdoor space. There are many activities and the activity coordinator is open to feedback you might have. I would absolutely recommend Carmel Village to others looking.

My loved one is content. They are happy with their apartment and the field trips. It's clean, the staff is friendly, the meals are fine, activities are well organized and fun. Good value!

The memory care staff truly cares about their residents. The front desk staff is amazingly friendly and helpful as well.

My husband and I toured Oakmont as part of our search for our eventual landing spot for retirement living with a care component. We had an overall positive view of the property and community spaces and personal living areas. We were matched with a resident and shared lunch with him. That was a totally delightful experience! The menu was more exciting than I might have expected for lunch; the food was prepared on a par with nice restaurants and the presentation was equally attractive. I had a composed salad and salmon and both were done to perfection.

I can comment on the following as family member (not as client).

Overall it has been a good experience for our loved one and family. There are three meals a day served to the residents. There is a set menu for the residents to order from with a rotating hot dish for the residents to choose from as well.

The biggest thing I would say is I wish that they provided more engaging activities for the residents. I think the staffing issues have played into this - and Covid hasn't helped either. My dad is a picky eater, so others might say that the food is better. They do what they can to accommodate him.