Willow Ridge Senior Living, LLC

Outstanding in every way for an independent Senior. I would give it 5 stars, except for the category of Care Services, which are kind of just "ok," and I found I needed to supplement them with non-Gables services. The grounds, rooms, and dining room are beautiful and elegant, and the staff is the friendliest I have ever encountered. And we got a terrific value on a room with a less-than-optimal view, which didn't matter to my relative that doesn't like to look outside.

Its a nice place no big complaints other than i feel they could ask residents if they need help with tv, phone etc everyday. My mom doesn't ask because she thinks shes bothering them. It would also be nice if they would provide toilet paper.

The experience is mediocre, not great but not terrible. There are some staff that my parents love and others that clearly are in the wrong business. Some things, such as meals, have improved slightly in recent months. There is a lot of turnover with dining staff.

I have a family member at the Gables. Management companies are in and out like revolving door at Gables. Can’t keep kitchen staff because of poor management. Food is overall not great but sometimes includes inedible shoe leather meat. Many fried food options, which is terrible for anyone much less elderly folks. A big, consistently supplied salad bar would be much better. This is not the fault of kitchen staff. It is mismanagement. Management also broke resident contracts and now does not provide 24-hour staff presence. On the positive use, excellent aid service available and some wonderful support people. It’s clean but not fancy. I think it’s comparably affordable but haven’t checked lately. A Place for Mom really needs to visit the Gables and suggest improvements before they continue recommending it.

The location seems to be a benefit to us and I think the price is reasonable. I am waiting to see if there is a large increase the first of the year as this new company took over in late February. The biggest issue we have is the food which is a major deal for seniors. I'm hoping to schedule a meeting with the director to see why they are doing some of the things. My loved one was offered a bologna sandwich for dinner last night which was not what they considered dinner.

I picked this community because of a recommendation of a friend. The experience has been satisfactory.

The price was most reasonable out of all the places we investigated. Some individuals were top notch. There was not proper room for memory care patients, ours only had a recliner...no bed. It sort of worked in our case, but had to share a room with patient with a bed. They are priced fairly and do negotiate and I would recommend, but not for memory care patients unless they make substantial changes.

We toured Atria South Setauket when searching for an Assisted Living facility for our loved one. This facility was not all inclusive like some of the other facilities that we looked at. I also didn't like the basement apartments.

This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.

Please ask about the cost of level of care, we were told the amount was going to be [dollar amount removed] a month never telling us about a charge for level of care which could be up to an additional [dollar amount removed] a month. But at the time we were told we couldn't back out because our loved one was being discharged from the hospital and needed a place. The staff that work with the residents are good. The higher up executive's, you can't get a hold of them when you need to. I would tell others just to make sure and ask questions. I learned the hard way.

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

Since they changed ownership they seem to only care about bringing in money...they have filled memory care to capacity while losing staff...more residents and less staff has hurt the quality of care and I can see the difference in my mother...she always wants to go home with me and she wasn't that way before. As soon as they maxed capacity they had a massive COVID outbreak and locked down for 2 weeks.

We, unfortunately, had a very difficult stay there. Not by any fault of theirs, they just weren't equipped to care for my mother. My mother was injured before we got her there & the staff told me they could handle her but they couldn't. And 2 days into her stay we found out my youngest brother passed away so things were even more difficult. The care staff does not work for Atria you hire them directly. Also after all the insanity of getting my mother settled [name removed] called to say they were moving my mother to a different room! My brother & I said absolutely not!! We had to fight to keep her settled. After the funeral I took my mother out of there as soon as I could! My sister, up from Florida, stayed with mom for 4 nights to help with her care. It's a very nice place for someone who is well. Can get around on their own & doesn't need assistance. Btw we were in the Independent Living side... I cannot speak to the Assisted Living side.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.

It was a very small facility. It seemed that they did not live up to what they promised as far as activities and having residents being outside. It was not the best experience for us, but for certain people it might be a good fit.

The staff there was very pleasant and engaging. The facility was very clean and residents seemed very happy. The main living areas were good sized. Individual rooms were not apartments but instead more of a bedroom situation, encouraging seniors to mingle during the day.

My ratings and experiences are based on the time during the pandemic. The staff is friendly, and the food could be improved for the residents. There is a gazebo in the back for the residents, and the community has pretty grounds to walk on.

Large apartments, nice layout but small fridge. Convenient location. Building was older and a little darker and lower ceilings which was not as inviting. Staff seemed friendly. Liked that he could order food when he wanted. Liked the activities director — thought she could engage my father-in-law. Good price. Didn’t see many residents and most seemed a lot older and more infirm than my father in law.