Willow Ridge Senior Living, LLC

They were not prepared for us. Did not know there was a scheduled appointment. Did not meet with director. Does not matter. Not a good fit for us. She said it looked like a funeral home. I say, nice place but I would not want to live there. Even a person w/o short term memory problems could get lost.

The building needs to be upgraded. Ice hanging from everywhere. ceilings are leaking. some of the residents need more help in the dining area. Staff is very friendly and helpful to my mom.

I’m not sure what the issue is, but this place is not where you want your loved one living. They sometimes forget to bring meals, don’t return laundry timely, new employees weekly due to turnover, poor quality food, and poor leadership. Just keep looking, don’t go to this place.

He was "living" there for 3 months but spent all but about 48 hours of that time in the hospital or in PT rehab. We moved him out as we feel going forward he will need more care than they can or will provide. The staff was friendly in passing, but the two times he needed their help and called for them, no one came for over 45 minutes

One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.

My Mom lived at Atria then it was sold and became the Village at Towngate, that is when things started to go downhill. My Mom had an aide that was very mean and disrepectful and gave rough showers in a filthy outdated shower room, trash overflowing the trash can and a dirty toilet usually filled with something smelley. The whole place uses the toilet in there. [date removed] my Mom suffered a heart attack while fighting in the shower with this aide. I did report her and nothing was done. She does not assist those who need help toileting at all and lets them sit in wet diapers and also won't come when the call button is pushed. Not a healthy place any more unless you can live with NO assistance. Management is lax and uncaring. Mom went to the hospital then rehab then hospice then died. No one from the place cared kept her mail and overcharged an extra two weeks.

Independent living review. Nice at first. They will jump through hoops to get you locked into a lease, then HIKE the rent well beyond the means of most middle-class retirees. Expect a 20% increase annually. They will evict you without thinking twice. Lack of compassion or interest in the well-being of their residents. They see $$$$$, that's it.

I wasn’t impressed with Atria South Setauket. The rooms I saw needed a lot of work.

The Gables is advertised as an independent resisdence, and they have an aide service, not associated with them right at the facility, for an additional cost. My mother lived there for a few years and was happy. She used the on site aide service, and received pretty good care. My mother died this past year, and looking back, I wish I would have moved her when her health started to decline. I don't think the aide service is prepared for a higher level of care. Also, after continuous calling, texting and emailing, I still have an ongoing financial issue with the owner of the aide service after almost a year. The Gables is a great place for independent and low level dependent residents. The aides are caring and have a low turn over. The main problem is with the owner of the aide service. I just don't want another family member to go thru what I have.

Don't assume anything is being taken care, just stay on top of it. The general staff is good, but management is not great. They've failed to notify us in advance of doctor appointments, so we've missed them. When we confronted them, they simply said they were sorry and they're trying to do better. We just received notice that fees are going up. I have not been very happy with them.

I visited community several years ago and was very impressed with staff especially management but went back recently to look for loved one and how much has changed and not positively. Not impressed at all and would not choose. I thought place was upscale but with current management what a disappointment

It was kind of dirty and smelly so my dad and I were both pretty turned off by that. It was more expensive and a lot of the rooms didn't have a full bath, just a powder room and you had to go down the hall to take a shower. I though for the cost you should at least have a shower in your room. This might be a good thing for some people but at Atria we saw a lot of people coming out with their dogs and cats. My brother is allergic to cats so if my mother went there he wouldn't be able to visit her. Again, that could be a good thing for some people. It was just dingy and smelly, especially after seeing one that was so clean and bright.

My bro was there one hour before eloping Went back about a week later to the secure area and lasted 24 hours before elopement Oversight / security/ observation lacking Met with administrator ( he was not forthcoming ) Made promises in regard to refunds that still have not happen -- ( that meeting was 2 months ago ) He won't return phone calls Talked with corporate - awaiting on return phone call that they said would happen 2 days ago. I have never as much sent a complaint letter in my life or even done a review I understand that some places my not be good fits, and I accept that Our family accepted that after what happened and was ready to move on. But the follow up meeting is what pretty much set things off with misrepresentations, promises that we're not kept , and subsequent radio silence. Improvements needed: -better screening -actually do what you say you will do( if you don't know how to redirect an Alzheimer's patient , don't say you can - return phone calls -when mistakes are made, admit them, and move on , don't misrepresent, or lie about them - follow up on what you say your going to do - there is no reason for someone to be spending hours/days trying to get you to do what you said you would do

The Atria has gotten so bad that I had to move my mother from this facility . The cleanliness , food and care are horrible . Activities shown on calendar almost always canceled or when my mom showed up no one was there to do the class/activity. There is a resident across the hallway from my mom who smokes so much the hallway is so smelly from smoke they had to put a air purifier in the hall it was plugged into the wall and a tripping hazard.

My mom has lived in Manor Hills for a little over 1 year. Has a double room which she pays out of pocket. I have had to talk to too many people about getting her sheets changed, her bathroom cleaned and her main living area cleaned. The turnover of workers gives me an idea on why things don't get done. What's the reason for this? It must go back to the owner. I'm pretty sure there's not an RN in the building, not many LPN's. Just low paid aides. The food is the most unhealthy and awful food you could give them. Every week there's hot dogs at least twice. 1 day was grilled cheese with soup for dinner. Soup was crossed off. So, just grilled cheese. Pretty sure wasn't real cheese. Their hairdresser left months ago. Hasn't been replaced. Fingernails and toenails don't get touched. My mom is supposed to read the calendar to know when things are going on. She doesn't even remember there's a calendar there. The owner just wants the rooms filled. Not taken care of.

I placed my mother in there before covid hit. It was not my first pick but it is a place for older people to die. The staff is nasty, mean and not caring. The Director never returned calls and we spent more time in emergency room because they did not want to take care of her. Because of them being short staffed.

This facility is down right ghastly. They have non working equipment, the front entrance door doesn't work. The food is horrible and shortage of staff to take care of residents. There are no nurses in the building to provide care, only non license personal and they give the medicine to the residents. They over charge for everything. There homeless people that live around the building. DO NOT GO THERE IS YOU VALVUE YOUR FAMILY THEY CAN'T KEEP STAFF HIGH TURN OVER. THEY CANCEL ACTITIVES FOR THE RESIDENTS AND DON'T PAY THEIR VENDORS EITHER

The people who worked with my loved one, were very kind/spectacular. The room, and place was great. There were major issues, that created a horrible experience. My loved one needed a lot of care, and there was a situation in which they did not handle very well. The food wasn't all that great. They were often short staffed, to care for 15 residents who had Dementia/Alzheimer's. In addition, they were not honest wih the number of caregivers that they had available. We were under the impression, that their would be two caregivers at all times.

The State needs to shut this community down. They have no staff to care for the residents. I recently moved my family member from this community and they are horrible to their employees. I’ve paid a ton of money for terrible, awful, disgusting food, no care from their staff. Managers don't know anyones name or come out of their office to meet family members or help staff. Grace Management ONLY cares about money and not the needs of the residents. You and your loved one will be better served to get private care in home or go to another community. If you need facts on any of these matters, just show up after hours. No one answers the phone and there's usually only 3 caregivers for 80+ residents. Since Grace Management took over this community and who they have employed as their Executive Director, they have ruined this once beautiful, fun community. Notice how ALL the positive reviews are for Elmcroft...what's that telling you?

My tour experience was just ok. It may have changed since I went to look there, but when I was looking it needed a lot of improvements and updates.