Benchmark Senior Living

Greater transparencies, especially for extended family if they wish to contact or speak to members of the staff or to their loved ones, especially during Covid outbreaks. Better inventory processes as it applies to clothing and personal items. Otherwise, care and attentiveness to patience is spot on.

The Atrium of Rocky Hill is a memory care facility only. Ater very trying experiences with facilities that SAY they can handle dementia patients if became quite clear they could not. The Atrium DOES. Now to be perfectly honest its not an experience I would relished but my Mother was safe, observed, engage in appropriate activities, well fed and reasonably happy.

My mother has been at the Atrium for 2 years. The location is convenient - right off the highway and close to many stores. The common areas are bright and homey and individual rooms are similar to hotel rooms with private bathrooms. You have the option of a private room or a room for two people; you can bring in your own furniture or it will be provided for you. There is a separate dining room that is sunny and roomy. There is a lovely fenced in courtyard with benches, flowers, a gazebo, shade, seating areas, a vegetable garden and a circular walking path that the residents really enjoy. We have found the staff to be KIND, PATIENT AND HARD-WORKING. The turnover leaves something to be desired but I attribute that to Covid. Performers come in to sing and play music. There are activities scheduled daily such as games, crafts and exercise and there are supervised outings on a van. Their SPECIALTY is memory care. The visitation policy is great. Excellent Covid protocols. It is SAFE.

It's like a Disney hotel. They have several activities, even taking the residents out for ice cream. They have a concert every week, one of the staff plays guitar and sings. Very clean and the staff is very nice, high energy, and engaging with the residents. I would definitely recommend them to family and friends.

The staff that I have interacted with are friendly. The facility is very clean. I think my father is well taken care of here.

I thought Orchard Valley was very nice. But the facility was kind of dated, and we preferred a newer facility.

Our first impression of the community was great except for the cost. The facility has no department for getting benefits if and when our loved ones money runs out. Our loved one needs the highest most expensive care level and unfortunately when our loved ones money runs out we will have to move them. However the place is really nice.

I have lived here for three years and overall I have enjoyed it. They have trouble keeping staff and the management has changed frequently. Atria corporate policies affecting quality of life are arbitary and uninformed. Be prepared for annual rent increases from 10 to 15 percent with no changes in quality.

We picked this community because of the location, and the overall feeling of the community. They are really nice, and kind to my loved one. They have been very supportive. They have been great. I would highly recommend them. The staff is really accomodating, and kind to the residents.

When I toured this community the staff was very nice as well as the community itself, This was my second choice, however the other facility we looked at was just closer and I wanted my loved one to be closer to me.

We really like how responsive the staff members have been, anytime we reach out by phone or email we usually get an immediate response. The common areas of the community are very clean but the house keeping of our loved ones apartment could be a little better. We do wish they had more of an ambassador's program for the new residents moving in. Our loved one received a lot of good information during the move in process from the staff which was great, but it was very over whelming so our loved one has forgotten some things, so it would be nice if residents could be apart of the program to show the newer residents where things are and how things work.

We find the staff members to be have great communication and response times to any questions or concerns our family or loved ones may have. They have been very helpful with all the different insurance and paperwork that is involved. We would absolutely recommend this community to other families, for us it is the most cost efficient and conveniently located. We would go there ourselves. Their old chef was replaced with a new cook so each day the meals are getting better and better. Our loved ones get to pick and choose which activities they take advantage of, they seem to offer plenty of different things to do. We do feel our loves ones are getting their money's worth.

We had some initial difficulty with complicated medication schedule which is why the overall experience receives 4 stars. The regular staff people are terrific. (They get a four or five). The new hires don't seem to have the same mindset and levels of conscientiousness and dedication that the longtime employees do about the patient's welfare. New dining room, impressively, variable menu. Too much food at most meals. Waitstaff remembers quirks of every resident, for example, what they drink. That drink is ready for the resident when they get to the table to eat.. Activities - quite variable, appeals to residence with different interests, constant during seven days a week. Value for cost probably is 5 stars but I will give it a 4 because it is so expensive. However they are taking great care of my spouse.

This was our second choice, we didn’t go with them because my loved one wanted to stay in the same city and this one was not.

I would recommend this community to others. I really like pleased with the way the community is run and how my loved one is taken care of. My loved one does like a couple of activities, and is happy with the activities provided.

We have absolutely no complaints about the staff or the care our loved one is receiving, everyone has been so great to work with and they are very good with our loved one. One of her favorite things at The Village is the meals and dining service, she say it is excellent and they will even deliver the meals to her room if she does not want to go to the dining hall. She has made friends and is socializing when she wants. They have plenty of different activities and opportunities for residents to get involved. She really enjoys going outside and sitting on the porch. We would absolutely recommend The Village at Kensinton place, we feel very comfortable with our loved one being there.

Our family had an in person tour and the facility was very nice and modern looking. The staff members we me with were very pleasant, information and very thorough.

This was a nice and beautiful community. The look of the Memory Care unit felt very convalescent. There was great follow up from the staff.

Our family had an in person tour and we were hospitably received, the staff were very friendly but the apartment rooms were just not going to be the best fit for our loved one - they felt more like small hotel rooms with a small bedroom a shared room and little to no privacy.

We had a really nice tour experience with Benchmark at Leominster Crossings. The facility was brand new and very nice. The reason we did not choose them was because the apartment sizes were very small.