Benchmark Senior Living

My first impression was great! The place is beautiful, clean and everyone was very pleasant and helpful! Shortly after the move I was able to see the flaws and dis function. The staff seems to turn away from extra attention which is dearly needed with the elderly! They ignore there needs and only do what is notably necessary! The laundry situation is a disaster. Cloths, shoes, bedding and personal items are lost or stolen. The cost of the facility is way overpriced for the service! Very disappointed!

If there is a problem it's with the sound level. When we applied and talked with the manager we emphasized the importance of quietness. My mother is almost blind but she has good hearing. There have been good days when it is realatively quiet, but about 3 or 4 o'clock in the morning, the resident upstairs turned the radio up and woke up my mother, and after going to the nurses station they debated it and said that so and so upstairs, has rights to listen to their radio and other residents do not appear to have the right to sleep. There are some uncomfortable idiosyncracies. They have made some accommodations and they have pre-notified my mother about fire drill and give her some warning as there is an alarm that would be incredibly shrill, and they will let her know so she can escape the sound, which would be excrutiating for her. The food is good the waitservice staff has been very accommodating. They do have a lot of activities but she is independent and her eyesight is not very good and the sound is very high on things like movies and musical options. Many of the staff are trying to be accommodating but they can't keep it quiet.

It was a dementia unit. That's the only thing they dealt with. It was smelly and they had dolls and things like that. My aunt isn't on that level. I didn't like that the people were sitting all in one area. I just didn't like it. I didn't like the rooms there. They had furniture in the room already but I didn't like it. I didn't like the carpeting. I didn't like environment in general.

We signed on with them but my mom and dad are having trouble settling in. They told us they would have their laundry done on Saturdays but when I went in on Sunday the laundry was still in the basket, piled high. They were supposed to have a care plan for my mom and they have yet to schedule anything for her. It supposed to be open seating in the dining room but my parents have been asked to move several times which is difficult and humiliating for them. It's either open seating or it's assigned. Unless we're up there and checking on things they're lost to the floor boards. I've put in two calls to the director there and haven't heard back from her. I think their issue is a lack of help. They hire all these young girls and then when the weekend comes they go to the beach or call in sick. They told us it was memory care and when I asked the nurse about it she said we were in the wrong place for memory care. Even their billing is inacurate. They're billing us for meals in my parents room which is not the case. It's not been good.

This is my direct first hand experience; I am not a competitor (yes, I was asked about this). I witnessed a very disturbing interaction with another resident. While at the gym today, a very infirmed man had trouble and was in pain to the point of nearly fainting. I asked if he needed help since he could barely stand even with a walker. I looked around the Ground floor for help, but there was no one. I recommended that he press his emergency pendent, which he did. No one came. After five minutes, still no one came. More time passed. Still no one. I decided to go upstairs to the main desk to say someone needed help in the gym. They said they were aware of the emergency call but could not locate him. I then went downstairs and noticed a woman had finally arrived. However, she was rude, and ignored his request for a wheelchair, and began for forcefully push him backwards on his walker. When he mentioned his frustration about not being found after pushing the pendent, she just responded, "I'm here now." I said she arrived only because of me notifying the front desk, and she again slightly angrily repeated her statement. I was appalled at her attitude, but more importantly, her ignoring his request for a wheelchair, which he clearly needed. I went upstairs to reflect what I witnessed and to complain. I was then introduced to a manager. I said that I would hate to have my 84 year old mother treated this way if she had an emergency.

Yes, too bad management changed. I never see the new manager there. It's been 4 months since management changed. I'm there a lot. I saw the new manager there only once. Prior manager was always there, always friendly. Seems like no one there cares any more. Food recently complained about a lot, hopefully new chef will improve things. Place needs a manager who is hands-on, makes him or herself highly visible and who is ready and able to resolve issues.

I want to second the other reviewer - Evans Park used to be nice and felt like a good community, but now that the management changed it has gone downhill. My parents don't get the services they are supposed to get, and no one answers my calls to address my concerns. Emails are barely responded to, and I am finding it impossible to make a meeting with management. I keep hearing about problems with the food, and there is a high turnover of the staff - the people my parents like have been leaving. I hear there is new staff running the kitchen, so hopefully they can turn things around. This is a pretty expensive place, but the services and feeling that the previous management cared about our family and would be a resource to us when problems arose made it worth it - now I have to think about moving my parents.

My mother moved in July 2015 and we were thrilled! Since then the company has switched management to number crunchers and budget slashers. The quality and amount of food presented to each resident has gone down significantly. Sometimes the best part of a resident’s day may be the meals but as the year has gone by, the meals have not been worth the time or energy. During the day the med techs are rushing because they are understaffed and overwhelmed while at night showers are ignored because the appropriate staff is not there to supervise the less than motivated employees. I am aware of the struggles that Benchmark may have in running a business like this but for the money these seniors deserve better. If you see my mother, please ask her when was the last time she had five servings of fruit and or vegetables offered to her in the same day? Or, when was the last time she left the table feeling full?

As a senior owned company hired by The Village at Brookfield Common to provide entertainment to their residents the organization does not pay their invoices for small companies. The educational presentations have been well received but each time payment is requested through invoices it takes months and finally social media reviews to be paid. It seems to be a practice to not pay for seniors for entertaining their residents.

The design of the residence has walkers and wanders in mind, which was the main draw when looking for a home for my mother. But monitoring of walkers is not staffed specifically, and Evolve’s care plan requires that a resident be located only after a full 2 hours have passed. In addition, the levels of care outline only personal care and habits of daily living, but do not at all address levels of management for Dementia behaviors. Likewise, activities are planned for gathering all residents at once, and no side activities are made readily available for residents who do not prefer the group activity or whose attention wanders.

Your loved ones care will require constant monitoring. Some issues never improve. Well maintained, good activities although activity calendar is rarely completely up to date. Food is good, help has a higher than desired turn over rate. Management is very unresponsive to issues. Excuses come easier than solutions. Care can be very expensive. If we had it to do over again this facility would not have been chosen.

my family member who is a resident had a serious fall while entering the build after a visit with the family .. someone outside went to get help but no staff came out to help . So sad we had to help her up and carry her in ourselves not knowing her injuries. While in the lobby we were waiting for assistance but no one offered for at least ten minutes. An ambulance was called and she was taken to hospital!! I was completely shocked that this is a facility that takes care of the elderly and no one bothered to help !!

we decided to walk in to take a tour, as this was advised to see day to day. glad we did,we felt the atmosphere to be hectic. we were not greeted at the door,in fact we sat ten minutes until we were greeted by a nice gentleman from the kitchen area. the building has a strange aroma,and feels dingy. my husband used the bathroom and found urine stains/aroma on the floor. hallway carpets are stained,and the paint was peeling in one area. we decided to cut the tour short ,as the sales person was asking to many personal questions...not for us.

we have been here for a while now,and find it ok. we enjoy the companionship of the residents who we have become friendly. food is very good,the girls in the dining area polite and seem to care about the people who live here.laundry needs improvement, housekeeping non existent. we wait a long time to get our apartment cleaned,when we ask when they are coming, the man who is in charge tells us we have to wait,very rude. with all that we are pretty happy here.

we are using a past review to compare our thoughts. overall haverhill crossings does a fine job for what is expected. care is good some days others not as much. we like the fact there are bus trips etc, this takes some worry about going to store, social engagement etc. the girls in the dining room are wonderful ,also the food is pretty good. we are concerned with the cleanliness of the bathroom and overall housekeeping. laundry is lost, not sure if the housekeepers have been trained ( lack of supervision ? ) answers are hard to come by : " we are doing the best we can " etc. we hope some new leadership will inspire!

we came in to visit our aunt recently ,not what we expected to see. the apartment bathroom looked as if it hadn't been cleaned for many days. the toilet and the floor were filthy.when we asked to have it cleaned we were told she would have to wait until her scheduled cleaning day? ( supv.) my husband and i cleaned up the messes,and went about our visit..we are generally happy with the care at haverhill crossings ,food etc. maybe we came in on a bad day ,hopefully our next visit will be more enjoyable and not spent cleaning rooms..

Hi, I have lived at haverhill crossings for a while now. most things promised to me when I toured have been ok. gourmet food,not quite but is very good.we do have fresh seafood and lobster rolls, and there is a selection of other items to order.laundry not so good,lost items etc. housekeeping rushes in and out,my daughter cleans my bathroom after they leave, she doesn't mind but we pay a lot of money to have it cleaned.so far I am happy enough.you can be happy here if you do not expect to much

I live at Haverhill Crossings, for the most part I am happy. Of course I miss my home ,but I have adjusted.. My findings so far: The girls who care for me are pretty good,some good some not so hot. I was surprised the food is very good,nice selection,the waitresses are very sweet. ( best is cheeseburgers and the hot soups).. My complaint is cleanliness..,my apartment is supposed to be cleaned,the housekeeper is not very good,the supervision is non existent. My visitors say the building is dirty and smells like urine.Bathrooms is the hallways are disgusting.Sorry to be so harsh,but I am frustrated!!..I will be looking elsewhere

food was very good on our visit,cute and funny waitresses. building had an aroma of urine,no activities past four o'clock.not the place for us

Please understand that if family has not notified the birches of intent to vacate room within the 30 day contracted limit, and your family resident passes away, the family will be charged an additional 30 day cost for the room your family member occupied .