Benchmark Senior Living

The lack of stimulation and activities are a negative for anyone somewhat active. There is no gym facility/ indoor exercise area, pool or movie theatre like some of the larger facilities. That being said, other day to day living experiences should be enhanced to compensate. This is not the case. Transportation is almost non existent (one person typically transported one day a week only). The van is less than ideal. Rooms are claustrophobic and small in size and are not kept clean. The amount of dust accumulated in the rooms is disgusting. You must be willing to clean your loved ones apartment. The staff is lovely however, especially all the dining room/kitchen staff. Food is of a higher quality here compared with their larger facilities. Nursing staff, however inconsistent, is largely caring and competent. Remember, they are a large corporate business and are in the business to make money. If I had the choice, I would go with a not for profit living community.

First observations have been a mixed bag. I like some of the residents here,not many like to talk as much I do. My apartment is o.k , needs some updates ( new microwave oven ). I like the girls in the dining room , cute and attentive.Surprised by the food,very good so far,my family loves the soup/chowders. My laundry situation is not good,lost items etc. Housekeepers seem nice , but not very good. I don't think my bathroom has been cleaned in weeks.I have been told they will get to me when they have time. Overall not a bad place ,but not first class.

All I can say is that behind the beautiful decor, the medical care, in specific, is at best Laxing, especially if the patient can not advocate for himself. The left hand and the right hand sometimes fails to communicate and the patient sometimes suffers: wrong medication is given and prescription doses is mixed up in a web of confusion of nursing staff and incompetent aids.

Very nice place but avoid third floor at all cost during heating season. Heat from first two floors rises and they have no control over it. Not unusual for the hallways to be 90 degrees and residents have doors and windows open on warmer winter days.

We took a tour of Benchmark Senior Living. I didn't think that the community was too bad. It was nice enough, but it is on the older side. We were hoping for something more up to date for our loved ones, so we decided to look at other communities.

Very clean and awesome staff. However staff is under paid. The residents can be very difficult. I as a family member pay way too much and the poor aides is under paid. How does that work!?!

The community was clean and kept up very well. The memory unit could use some updating it looked old. The staff was not very friendly and seemed to not like their job which is a bad sign to me.

Overall, I would recommend River Ridge at Avon. They modified my mother-in-law's pain meds and there was an interaction between the meds and she had to spend some time in the hospital. The medical staff either wasn't aware of the potential intereraction or ignored them. We were surprised by that. The rest of the staff there is wonderful. It's a nice community. The food is very good. They do offer activities but she has not participated yet.

I've had difficulty getting the staff to shower my husband daily. He is not elderly, unfortunately, and needs a daily shower. I get the impression at times that there is not enough staff to cover the resident population.

Lovely suburban setting, priced a little high in comparison to other facilities for what you get. I selected this facility due to location and being close to friends and family to provide my loved one with more company. Common areas are immaculate. Housekeeping and laundry are frequently not done on the assigned day, residents are not advised. A minor repair had to be requested more than once before being taken care of. The facility has a lot of cliques, and they're not very accepting of newer residents. Activities are sparse. The calendar looks full, until you take a good look and see that entries such as breakfast, 1st seat & 2nd. seating for lunch & dinner are there. I can only say that it's OK, not great, not ugh. You can do better, you can do worse.

They were all overpriced, ridiculously high, so I'd give any of them one star. The only thing I really don't like about it is the way they do medication. His diabetic medication is hard to manage. I'm not sure how much of it their fault; I have to be more involved than I want to be. I like the location, because it is close to my brother and me, and in the location where he has lived for most of his life. They seem to have alot of activities, all day long. They have movies, every Sunday they have a coffee hour, weekend religious services. There are four or five things going on each day. They had an antique car show there once; it was pretty neat. When I had a couple of issues to raise with staff, they got back to it right away. On one instance, my father's room was too hot; they had a team meeting to discuss the problem, and the issue has been solved.

I find the staffing a big problem since often times there aren't enough RCAs to handle the residents. This could be a problem at some point. I understand they are hiring more help but there should be back ups when there are call outs. My loved one is living here and I have been a big supporter of the facility but am noticing some problems of late. I appreciate all of the staff at this facility because they work extremely hard at thier jobs. They deserve kudos for doing such good jobs. I think Benchmark should reevaluate thier priorities.

My mother has been at Crescent Point for the past 18 months. From the beginning, communication with staff has been terrible. With the exception of the nursing staff, the only time we've received communication is when her bill is due or they want to upgrade her "Plan of Care" which in turns raises her monthly costs. I moved my mother here hoping she'd be more active than at home, but that has not been the case. She has deteriorated much in the past year in the Alzheimer wing compared to what she had been in my care at home for 6 years. Crescent Point I feel is great if your loved one doesn't need much care and is pretty independent. Otherwise, I feel there are other places just as well qualified and not as costly.

I will say it is a very nice clean place..If I had problems, Doug was very attentive.. The wait staff were darlings for the most part.. My problem was with the Nursing. There are 120 residents at any time there. and from 11pm to 7 am there are only 2 aides for the whole place. We took our loved one out of there because of this.. How do you not notice that a person goes from walking by themself to not being able to the next day and not call 911 immediately, then there were two more incidents and that is when we took our loved one out of there.. I understand it is assisted living, but I was told that they could take people who needed assistance to people who needed full time care..

Very happy with Orchard Valley, staff is friendly and attentive, facility is clean and well maintained. Mom is very happy and loves her apartment. I would recommend OV to anyone looking for their loved one.

Toured this facility and was surprised at the cost of care compared to other facilities that I toured. Not only do they charge for the room, but for medications and care. My mother would of had almost [fee removed] worth of care cost, not counting the [fee removed]for the room. Thank God there was a community not that far away that was about [fee removed]dollars cheaper for the same care. A Place For Mom helped me greatly to find something more reasonalbe

No Security (cameras, protcols); staff is not friendly and it seems as you are bothering them if you ask them to do their job; little stimulation is offered to Memory Care clients; we asked in February/March for repairs to be done to remove a sharp piece of metal from shelving and as of August it has not been done; client's mattress has been not cleaned and soaked in urine; when a problem occurs during shift changes the immediate go to is to send the client to the ER and not deal with it; we were told we are secondary care givers and need to make all decisions (even though the Social Worker said that is the Nurse, Doctors and CNAs job); when visiting our family member she has appeared unbathed and has smelled (we pay for her to be bathed daily); no communication with us if something is needed such as under garmets/ toothpaste/ adult diapers; the list goes on and on. I do not have anything to compare service to but I feel like $10k approximately per month should provide a little better service. Nno one has ever asked for my ID at the front desk and of the time they don't even say "Hello" or look up from their cell phone. I feel like anyone can leave with our family member that is in the Memory Care unit.

They could improve on the whole experience

The staff did the bare minimum and I had to hire a private nurse to keep my dad clean and taken care of. The meals were okay. Management was nice and some of the workers but there were a few that could be not so nice. I was not happy with them. They charge a lot for the level of care they provide. The staff did not want to help keep my dads diapers dry or assist with other activities. Toward the end they started to overmedicate him so he spent all day asleep. I had to add a private nurse initially for 2 days and then had to bring up to 6 days. The management would try to help but when the management was not around, they did nothing. I visited every day and I saw several patients go without meals because the staff would not be bothered to get off their phone and help those poor patients who needed assistance eating. I am just generally disappointed at the poor care we have for Alzheimer's patients. It is the saddest thing I have ever seen.

Go elsewhere!! Do not be beguiled by the lovely entrance and public areas. This is largely a skilled nursing facility, staffed by poorly trained aides. Beware.