Ciel Senior Living

The resident was my 87 year old mother. The environment was quite comfortable and she was drawn to it by the limited cooking capabilities, activities, friendliness, and overall property appeal. She was pleased with the activities and staff. Complaints were limited to the need to make the swimming pool more accessable and sporadic comments regarding food service wait times and selections. Very good experience and would recommend this facility.

Everything is working out fine for mom and dad. Everyone here is very nice and their care has been wonderful. I am very happy that A Place for Mom was able to help us.

Nursing team is nice, but speed of service request can be better. Shuttle service and maintenance provide standout customer service. Coordinate with therapy vendors or service have been poor and slow. Dining can be improved and providing a menu for family to see, offering up alternate choices. Seems like everyone gets the served same. Food quality can be better as well. Overall clean and safe space that I feel is the right choice for my dad.

They obviously have the basics down, react quickly to any problems, communicate well to staff and families, food and activities are matched well to all who live there. They are busy people but the make a full stop, look you in the eye & listen to the family's questions, will find an answer & give you the results.

Decent community, though some lagging response times. People are nice but maintenance requests can be challenging.

Great location to many restaurants, light shopping, etc. Staff is very sweet to the residents and work alongside family to create a comfortable environment. I would recommend Ciel Senior Living of Collierville to others looking.

The facility is beautifully furnished and well maintained. The staff was very friendly and knowledgeable, too. We ended up at another facility that was closer to more family members but we would have been very satisfied living here.

There are plenty of activities available, and they have access to the independent living activities as well. The staff has been very communicative. It Never smells and is clean. I like how the residents have an option to have a primary care provider come to them, [name removed] , NP. She calls me after every visit with my aunt. She has been great.

This facility is better for younger and more active. Not that well suited to a resident who needs a lot of care. The food could use fresh and more innovative preparation. Not always possible - I know.

My loved one was previously a resident at Ciel Senior Living of Tri-Cities Memory Care, but we took him out and he is much happier being at home. This facility just kept getting more expensive and I couldn't see that they did that much more for him.

Only complaint is quality of food. Kind staff, clean facilities.

The staff are very friendly and helpful. [name removed] at the front desk was awesome. It's good care and it's reasonably priced. The deciding factor for us was the cost. My mother in law isn't there anymore. She broke her hip and also needed memory care.

It was a little rough to begin with, but it was probably a combination of getting my mother's meds straightened out , changing to Ciel, and sometimes the language barrier. They hired an additional activity director, who is great.

Staff are very friendly and helpful. The activities are varied and keep residents active and engaged. The only thing we had an issue with was that sometimes weekend staff wasn't communicating smoothly with weekday staff on certain things and I would get a call about something that we had already discussed. I would definitely recommend HarborChase for assisted living care.

I would say it's a nice place. It's not as active as where my uncle was before and that is really hard for him. There were several men that he made friends with and he doesn't have that there. I picked Ciel because it was closest to my house, it offered a large apartment, it was a nice facility and it was a good price. Of course the price went up after the FIRST month so that is not the case anymore....

Staff is really pretty friendly. However, one needs to look up from their phone to see what's happening around them. My daughter passed them several times and they never looked up to see what was going on. Housekeeping is pretty good. The place is clean. If you see something that needs attention, they are quick to respond. Communication with the family is pretty good-no complaints. The move in process was fairly simple-have a checklist! They need to get the Life Loop app working. This was a selling point as though it was already available and it wasn't. Also, they desperately need a welcome packet. I would recommend Ciel. They are overall very responsive and dedicated to helping the transition with the resident and their families.

The staff is amazing. Very engaging and personal. Yes I would highly recommend to others. There are both internal and external decks on multiple levels. A very good restaurant. A café on a different floor with coffee and alcohol and snacks. There are also sitting areas on each floor. Ample gathering locations for residents and visitors

The staff is very friendly to the family. They keep me informed when timely if there are issues to discuss. They encourage the residents to socialize to foster that community environment. I feel very confident that he is in a safe environment where he is cared for by very professional caregivers.

It's positive and they are doing well, dealing with my cranky loved one. We picked this community, because it was clean and available immediately, and they offered a competitive price

What I like the most about this community is how patient the staff members are with the residents here. They generally seem to enjoy their work as well. The people there have made it a good experience - they are so caring and patient. Also the facility is large and airy.