Ciel Senior Living

Excellent care, responsive and communicates well (especially important to me as I live 750 miles away). They always treat me well when I visit and know my name!

Fieldstone is a very nice facility. The staff showed us around and there are 2 sides. One of the sides we were unable to tour because there was a covid outbreak. We appreciated their honesty and the precaution they were taking for us and for their residents.

As far as how they handle my loved one and the nursing staff, they are really good. I haven't been pleased with their handling of messages and follow ups regarding care for my loved one. I know it has a lot to do with new people coming in, shortages in the work force, and the inability to get people in who are trained and motivated. There's not enough staff in key areas, which is a direct result of the environment we're in right now. Some of these things are beyond their control. The people who are good are also trying to take care of other stuff outside of their own responsibilities. The director is good and the nurses I deal with are great, but there are a few positions that don't follow up. I'm not saying that's the case for everyone there; but there have been a few things they were supposed to take care of that didn't get done. I have talked to them about it and it has improved so far.

I would tell others to call A Place for Mom, you gave great ideas. This was the perfect place for my loved one. They have 2 bedroom and 2 bathrooms it has over 1300 square feet and a kitchen and washer and dryer along with storage that is included in the apartment.. This is exactly what I imagined for my loved ones. They look forward to their meals and it includes all three meals. The residents are able to have choices on what they want to eat. Also, the family is able to eat with our loved ones in the dining room. They have in room treatments with a nurse practitioner.

HarborChase is absolutely beautiful, it is expensive but completely worth it. It is very clean, and the sales coordinator while we were touring was amazing. She was on top of everything, she was always available and was great at explaining anything we had questions on.

It's a great place. It's very nice. Most of the staff I really like. My loved one likes the food. They have plenty of activities. I highly recommend it.

Our first impression of HarborChase was amazing, it is brand new. It is like walking into a swanky hotel in New York, just beautiful. With it being newer they are still working through some kinks but there is a lot of potential. The dining experience is great, the residents get to eat off a menu and there are happy hours everyday. Even with turnovers the staff are doing their best to accommodating each residents as an individuals. The staff members are very nice, the community is very clean and they really try to build a community atmosphere. Overall we are pleased and we would definitely recommend to other families to come check out HarborChase.

I would recommend the community to others for their loved ones. They are good at getting things set up for your loved one. The community is willing to assist your loved ones getting settled into the community as well. The food is good for the residents.

Our family has had no complaints at all regarding how clean the community is and the staff have been very friendly. We are just now starting to be able to visit more then once a week. On some days around mid afternoon they will bring desserts around for the residents, and one day we visited they brought him a root beef float which was great. Once the residents and staff were fully vaccinated, the residents were able to gather in the front lobby and mingle with each other. It is a little on the pricey side, but considering everything they have to do we cannot complain. There is a base level of case and the a point service, so extra level of care is based on the point services.

HarborChase community has been great, they are very accommodating to our loved one, and have been very helpful in regards to our loved ones health. We have noticed from a far that there really isn't on person to get a hold of for answers, you kind of have to go through multiple people. However, they are still very kind when we speak with them and the community is bright and cheerful.

I toured Bella VIsta and it was a very nice facility, one thing I really liked was that they have shuttered windows in the apartments. I also think that you are also able to transition to assisted living but stay in the same apartment. I did not choose the facility because it was too expensive.

We chose HarborChase of Long Grove because of the fact that they had no covid incidences and also he needed 2 person assist which is hard to find in the area. The room sizes here were good. The food was really good, they were chef prepared meals. They provided a lot of activities for residents to participate in. I would recommend them to others looking.

Overall I think that Bella Vista was a good facility and the staff members were very nice and easy to work with. We did have some issues, but they seemed to want to help and get things resolved quickly. I would recommend to others who are looking.

Fieldstone was a great place for my mother until COVID. The physcial layout was great but the staff were really the key and they cared for and were very good with her.

This community has very friendly staff. They have tried hard to keep activities going. The facility is very nice, and the room sizes comparable to other facilities. The food was good in the beginning but is not as good now. I would definitely recommend this community to others.

Looking forward to the returns of the routine we had at the end of last year. I like the activities. Pleased with the meals even if I don't always pronounce it. Appreciate having the PT staff on site, as needed by a lot of people. They go a long way to make us safe from the virus, maybe farther than necessary but good. Staff is very friendly and accommodating! I would like more information about the company. We have different sight and organizational structures. Nice place for a couple because they would be busy and perfect when separation will occur later on! Enjoying the music of all provided by a 92 year old, there is still time for all of us.

Care: very good Food: very good Activities: good

The people are food are great, I wish they would lift the quarantine so we could do activities. It's been 6 months since it was installed, otherwise it's been a great place.

My Dad was one of the first residents of Fieldstone. He had lived at Charbonneau, now Solstice, for several years but had fallen and had to have a hip revision. We felt he would need help in the future and Fieldstone has assisted living as an option. He needed very little help until the last few months of his life. I won’t say it went smoothly all the time. My Dad was 92 and had been very independent so didn’t enjoy all the care! Or as he would say, they are always in my room! However, I will say that we were pleased with the caregivers. We made sure to be in close contact with them when my Dad began his decline. I would recommend Fieldstone, but like any place your parents may go to, you must be their advocate and have lines of communication open at all times. It is a large place which might not work for everyone.

We were told a lot of things about extras and services while we were touring and deciding to select and once moved in most was not true and struggled to get our calls answered. The apartment/rooms are spacious. There have been several issues with the medication program paid for each month to the point we have had to take back over the filling of prescriptions. The food is good but several times what is provided on menu is not actually what is being served that day. Actual selections and foods are ordered by corporate and not real change for options suggested by residents. There are really any outside activities planned except maybe once a month.