Comfort Care Senior Living

They were generally on top of things. The care was very good. Overall, I would recommend to other famlies.

Great place for care. Would put myself there. They could use more help with nursing staff 24/7.

For the most part this has been a good experience. There have been glitches; however, I believe this is because of a change of management. This is a good place, and the community is smaller. I feel the residents get more individualized attention here. I heard they have hired a new chef. The food can be hit or miss. I wish the meals could be better for my loved one. There should be more activities for the residents to participate in.

So far we're pretty happy with them. I would like more communication. But overall, they're very good. Everybody is super friendly and nice. It always appears clean when we go to visit, and there are only odors every once in a while.

It's very clean, and it doesn't smell like a typical nursing home. They have a sunroom with couches - a nice sitting area with lots of windows where the residents watch for birds. There's also a back patio where you can sit, railed in, when it's warmer outside. They have church services, puzzles and things, all kinds of magazines, a community TV. The residents can walk up and down the corridors there and get exercise. At Christmastime, they gave the residents a big gift bag with a blanket in it, and my loved one a shawl, some snowmen socks, and some candy. At Halloween, they could go around and pick out their candies, kind of like Trick or Treating. They do lots of different things with the residents. Once a week they show a movie where families can come too. It's just nice there. And I thin it's a excellent value. I also like that I can come and pick up my loved one anytime for an outing, or even have her stay with me overnight, which is more laid back than what a nursing home would be.

The facility seems very nice. It is assisted living and memory care. We weren't as impressed with the memory care wing. It seemed more hospital atmosphere. They prefer to have residents in the common area,so it easier to keep an eye on them. The dining area does not have structured seating. We didn't feel that this would be a good fit for Mother.

Good location for residents that don't need skill nurses. Nursing staff was only during the day. Cleaning of residents bathroom was limited. Staff was friendly. I would only recommend them under certain situations.

I was not there everyday, but when I was they served hot dogs or brats with potato chips. Staff was very nice. The facility always looked clean. My mother's bathroom was never clean. After she fell three times, she got bad and hospice was contacted. First fall she broke some ribs, second fall she broke her hip. After she got out of rehab she returned to Reed City Fields. Not long after, she fell again. Hospice was contacted. My sister's and I decided to move her to a different facility, she passed two days later. I think if there was added training maybe I could recommend Reed City Fields.

[name removed] was an angel by our families side. Always greeting us with a smile , hug and listening ear . Her gentle kind spirit created trust and assurance to meet our individual needs. Her presence is a gift to the community . Thank you dear one for your integrity and grace.

My heart is in gratitude for the kind, helpful angel [name removed]. She greets me with a hug and a smile, always listening with a smile and a commitment to action for what ever I have concerns about. She has been my rock and foundation . Her presence is a blessing to this community. I am forever grateful to have her .

It's an okay facility, but I wish we would've spent more time touring other facilities in the area prior to her arrival. My loved one, doesn't feel like their carpet is clean enough. The staff on the floor, are very nice to my loved one and to our family when we are visiting. The staff members who interact with my loved one are very nice and is pleased with how they treatthem. No signs of my loved one being mistreated. The family encourages my loved one to eat in the dining room to avoid being in the room all day. I would like to see more daily activities to have available. While I understand that costs of every thing goes up it's hard to justify more money when on a limited budget. Also, It's very obvious that the facility is showing signs of poor facility maintenance. Would like to see some pride taken in the appearance of all sides of the facility not just the front.

We have not been happy with Hampton Manor of Shelby. There is not enough care given to details. There are not enough activities. The dining experience is very poor. When I would talk to the head nurse about issues, she was combative.

When it comes to the activities and based on what our loved one is saying, they do offer bingo for the residents.

In the beginning process of touring the facility and talking with some staff, it seemed like a great place for my father-in-law, but it quickly became apparent that they were very under-staffed and not very attentive to his needs. When he passed away, it was difficult to reach the management to end his stay there. He was only there two weeks! No amount of refund was offered even though we payed for everything upfront. I truly feel that they only care about the money, not the care and well belling of the residents. Not happy with his stay there and I do not recommend this place to anyone.

I would probably not recommend them. My dad was happy I was not. My mom got a bedsore that was bad enough it needed surgery and it was downhill after. She passed within a month or so of the surgery.

There are a few people that were not nice to my family members. We felt like some people were treated better than my family was treated. Cleaning was not done on a regular basis. One women was hand fed and had lots of 1.1 attention. We were told that we couldn't get 1.1 attention. My step dad was left to sleep in his chair, in the middle of the common area without socks. When my Mom arrived one day, an employee said very loudly "his wife is here now so she can babysit him". That was embarrassing and distasteful. No fresh fruits or veggies. We were told that if he can't walk on his own, he cannot be there. However, many people were in wheelchairs so what is the difference? One lady is in a wheelchair and being fed every meal. We were told that can't happen. My mom could not call into his dementia unit and ask how he was doing. He had to go to ER and they didn't help Mom load him onto the car. She is 75 years old and it wad too much for her. Mom washed his clothes and sh

My loved one was previously a resident at Shelby Comfort Care. When my loved one moved in, this was a very nice place. However, due to staff turnover (Executive Director, Activities Director and Nurse), things drastically changed and went downhill. Based on our experience, I would not recommend Shelby Comfort Care to others.

Get something in writing showing the care. It was very misleading. They did not provide what they said that they would. There was a major lack of staffing. My loved one fell multiple times under their care. There were a lot of lies from numerous staff members. There were different levels of care within memory care and I did not like that. Make sure to read the fine print. Overall it was not a good experience.

I loved the facility. I loved the activities and all the interaction I saw. I left my tour loving Bay City Comfort Care. Within an hour of my tour, I called back. I called all three numbers on the business card of the person I toured with. I also emailed twice. And to this day, I have never received a return phone call or email. That was the only reason I did not pick them. Otherwise they were by far my first choice. But I was very disappointed in their business practice.

My biggest complaint was when I cleaned out his room I found 57 packages of protein which is what he was supposed to be getting 2 each day. Also one night there was an emergency and no one would answer my phone call so I had to drive there and call 911. He needed more medical care than they were able to provide. It was one problem after another, I would not recommend them to others who are looking.