Harmony Senior Services

I visit twice a week. They never put her hearing aids in (as in her orders). She's always out of toilet paper. Her laundry is always mixed up. She has other peoples clothes in her room. They don't serve her water at her meals unless I ask for it. They won't let her order off the menu unless I'm there and go to the head nurse.

My mother has lived at Harmony for 3 years. 2 1/2 years were fine and she was happy in her independent living apartment. Last October she fell and ended up on the floor for 2 days before her neighbors’ request for a wellness check were granted and she was found. She was hospitalized and then spent about a month in a rehab facility getting strength back. We then tried to get her moved to an assisted living apartment and that is when the experience went south. It took almost a week to get any response from Harmony, problems getting the contact printed, being charged for the new apartment even though it was still occupied, no follow thru from the business manage or new director in fixing the billing. Too bad administrative staff drops the ball because other staff do a pretty nice job. A lot of staff turnover which is concerning. Consider carefully before placing family members here.

There was definitely an issue with dispensing medication correctly. If I had concerns, I had to go to the director to get things taken care of. She was very responsive, but if I talked to the staff directly, they were not responsive. There was quite a bit of turnover. The food started out pretty good. But they started making changes to cut costs, and it was really awful - much lower quality, and they changed some of their recipes (started putting iceberg lettuce instead of romaine lettuce in the "Caesar" salad, etc.). When a new resident comes in, they need to do a better job to explain things and better welcome them into the fold as they become adjusted to the community. Some of the people there were wonderful, but I would not send a loved one there again.

I would tell others looking into Harmony at Columbia that the staffing shortages that they are having is impacting the level and quality of care.

Overall, things have been really good here. It's just that most of the staff are CNA's that are supervised by LPN's. There really are no RN's here overseeing the care. The medical staff will only do things through a dr's order. Our issue is that our loved one is diabetic and they aren't checking her blood sugar. Her dr is trying to get that worked out so that it's monitored and that he can prescribe medication for her. Communication with family is not that good. I would recommend this facility for Independent Living, but not for a resident that would need medical care or another level of care.

When we toured, Harmony at Kent wasn’t open yet - they were still finishing up the building. It was clean, even though they were still working on things. The layouts that I saw were very nice. I was not crazy about the location though (an industrial space across from the highway).

They are going through a lot of changes. Being a brand new facility, they have changed Director of Nursing 3-4 times already. I think it's more of a growing pains problem until they get going and get better established. Currently they have a communication problem. They listen to my concerns, but they don't always get back with me.

Starting out I would have rated Harmony a 5. But beginning in November when the administration changed, it has gone downhill. The care started out very good but has been very poor the last month and a half. And my loved one is not getting the care that she needs.

Overall, the options for the activities, they are doing well. They have been short staffed. It would be nice if they had an employee, to guide the new residents/family members through the onboarding process. In addition, they could do better with communication.

The care has declined since my mom has been here, especially in area of activities. They used to go out to lunch, take rides in the van, ceramics class, parties for special occasions, therapy dogs, etc. Currently they don't do any of these activities. The previous Activities Director would encourage participation and include family members-I rarely see the new Activities Director. Laundry is done inconsistently and her clothing is often missing even though it's labeled.

Activities could be improved. I do not see any art being offered and bingo is only twice per week. It is not bad but the staffing is an issue. Cleaning crews are great.

They have had a lot of turnover in management since my loved one has been here. They have staffing issues but I know that is an issue everywhere in general right now. He has pulled his call bell a couple of times and no one has come. The staff that are there are very friendly. I think they need more activities where they bring entertainment into the building because my loved one cannot participate in a lot of the things they do. He does love the exercise room. The on site PT is a big plus as well, they have been great to work with.

Very clean and new it is average for memory care saw no activities and only one staff member. Did not like being asked to do review, feel this review is just a little rushed and not well thought out.

I toured this facility and it was beautiful. The nurses seemed good and mostly interactive with the residents. The Assisted Living level is beautiful and more apartment style living, but they didn't seem to encourage community/interaction within the residents. The Memory Care Unit does seem to encourage community and has a nice common area for the residents to gather. This place has an amazing view! It's more expensive, but really is beautiful. I will add, during the tour I witnessed dining staff yelling at residents, not a good first impression.

Harmony at Reynolds Mountain is a beautiful facility for independent living, assisted living and memory care. If your loved one has dietary restrictions they may not be the best fit here. However we would highly recommend this community for assisted living for those families looking for a community for their loved ones. The staff are providing our loved one with good care

I was not impressed with the services at Harmony at Greensboro. The facility and apartments are beautiful. So if you’re just looking for a pretty package, it’s beautifully wrapped. However, the way they manage it is more by resident committees, and for some people that may be fine. But I didn’t see that being very effective. I didn't' see a lot of people in the common areas when I visited, and I didn't see people signing up for the activities the committee had planned. The place seemed empty to me, and we visited during the day when it should have been more alive.

I would tell others to be aware of the point system they use in determining their level of care. Some places do not use a point system and it is just a flat monthly fee whereas other places do and the cost really adds up. For example my dad was here because of my mom and did not need anything, but every individual has to fall under a level, which is an additional $600 a cost for little to no care at all. I was never able to get direct answers from the nurses. I would call and most the time it went to voicemail. It would take days to get a call back - so they could definitely improve on their communication.

We toured Harmony at Bellevue and we knew none of the people beforehand, we had no previous contact with any of them. We chose another community because of it's homey atmosphere; the people have been great and we've had no complications in working with them. My loved one has appreciated the attention she's gotten. She likes the food overall, which has been good. Harmony was a very nice facility, but it doesn't have that homey atmosphere that the community we chose has. The people there were nice, it just didn't have the feeling we wanted for our loved one. There may be people out there who might feel the complete opposite, but this was just our experience and preference.

It's fine overall, but I wish they had more staff. I know every place is struggling with that right now. I don't have any big complaints. My family members and other residents complained about the food. Some days it was good, some days it wasn't. I think they could do with more activities. The location isn't ideal - is a small rectangular lot, which limits what they can do outside. For instance, there's no space for a garden. But the care was excellent. Everybody was on top of administering medications. The staff they do have are working overtime and double time. They're just short-staffed. The cost seems outrageous, although some of that might be outside of their control. It's just a a shame for the elderly on fixed incomes.