Heritage Senior Living

We toured 5 different facilities and chose Heritage Middleton because of the very nice interaction with the employee who called us. Also, the Heritage is almost brand new, it is very nice looking and inviting. It seems they offer quite a few activities but it is too soon to be able to accurately rate them.

Overall it has been a good experience and my mom seems happy there. However, there's one lady at the front desk that is always very rude to me and many times I have sent emails to the staff trying to get an update on my mom's condition and they typically never get back to me so the communication piece is not great.

Took several weeks before knowledge off when house keeping, laundry, garbage is picked up. Was told rides to Dr appt. was given but not true. Never met primary physician with Blue stone and how to get RX Some meals are bad. I do like it here but there’s communication problems with employees. Need better orientation

When it comes to the care services, they could be a little more attentive when pushing the call button. The activities does seem like they have quite a few things to do . Overall it's been going pretty good for my parents and we would recommend this community to other families.

I feel there is a lot of inconsistency, and it's sometimes difficult to get matters addressed. The activities director has done a lovely job of getting my mom to participate and be involved. Getting someone to clean a bathroom can be impossible, and getting someone to fix something broken in a room can be impossible as well.

Actually, my folks moved the end of August because my Mom needed memory care and they did not have a unit in memory care that would fit 2 people. Med passers and activities staff were very friendly. They enjoyed the live music.

Everyone at Aspire Oshkosh has been extremely friendly and kind. As far as the food goes, they have mostly gourmet-style meals. I think it would be better to have more comfort food- type meals instead. I would recommend this facility to others looking.

Great community. I would recommend to all.

Aspire is a well run facility. Their staff are invested in providing quality care. They're friendly and helpful. We appreciate that they have varied increments of support. The initial independent living costs include 0 to 7 hours of caregiving support at no additional cost. That's the level of care my parents required initially. Now, after residing there for about a year, each is now at the 7 to 14 hours per week. The extra charges for that are reasonable. My parents can remain in their accommodation and each receive up to 28 hours per week of personal care assistance. The three of us adult children think this is wonderful.

The Décor caught our attention, then after touring and speaking with staff we made our decision. Very friendly and caring staff.

My loved one was only here for 2 weeks for a respite stay. We choose the facility on based location and familiarity. They had good staff and good food, but they need more activities.

Transition into Memory Care went well. My mom has no objections to the food - she eats well there. There seems to be a lot of issues with staffing/turnover, so the cleanliness is spotty and sometimes poor.

Both of my parents had fatal health issues while there. My mom was very active but was only there for 3 months before she was hospitalized. No one from the building asked about her absence. My father, through no fault of the building, fell while I was on a trip and I found him 5 days later. While I don't fault management, I believe a better system of knowing how the Independent care residents are doing on a daily basis would be a good idea. The community is clean and has a nice appearance. The staff members are very friendly. The meals and dining are average, my father never are in the dining room and my mother was there while there were going through problems with keeping staff. My mother enjoyed the activities a lot. I think the value is good for the apartment, activities and meal.

My parents moved in there about [time frame removed] and are very pleased. They look healthier and happier. Less stressed. Received lots of Occupational Therapy and Physical Therapy to gain strength. A very nice resource. Two thumbs up.

We toured Heritage Monona during our search for Assisted Living for our loved one. This facility seemed very nice. It was very clean and modern. The staff were welcoming and helpful.

Based on the experience we have had so far, we can say that we like the staff that work at Heritage of Muskego and it is a very pretty place for families.

Cleaning of residents apartments is sub-par. Even though the administrator states they do, the cleaning service they employ does no dusting, no cleaning mirrors, no bed sheet changing. It appears that all they do is sweep and vacuum the floors. The staff who have direct contact with the residents however are very nice, friendly and caring of each individual and their needs.

We toured with Aspire Senior Living and it was a good tour. It seemed equal to the place that we chose, but my sisters did not want to deal with the roundabout on the way. That was the main reason we did not choose this facility.

What we really like about Heritage Lake Country is our loved one's room- it is quite spacious and comfortable. The administration is usually very responsive. It's not easy to contact the different departments by phone. However, improvement in communication between families could be better.

The cleanliness is good but their apartment gets about 2 stars. The care service orders are followed but not the things like charging my mom's hearing aids or changing bed linens. We do wish there were more activities!