Heritage Senior Living

They did a great job taking care of my loved one! The facility itself was always clean and nice looking, and the care and activities provided were good. The care staff, however, were unbelievably wonderful. My loved one could be a little difficult to work with, and they were so patient, and so compassionate. They were unfailingly kind to her every minute of every day. I stayed with her the last few days before she passed, and it blew me away how caring they were. I really can't say enough nice things about them! I would definitely recommend this place to someone looking into care.

Overall, we are very happy with this choice. It is very clean, and the staff are always very friendly! Our loved ones have not yet participated in the activities, but they do offer them. The price is comprable to others in the area. It's a big jump from the price of assisted living, but it's reasonable. They were able to find a 2 bedroom assisted living apartment here, which is much better than paying for two separate apartments.

I am very happy with Heritage Court! Everything is going really well and my loved one is happy here! When I walked in, I really liked the atmosphere. It just felt so open! All the residents are able to move around and they are not restricted to one room. So far, it is working out really well here!

The staff was terrific! They were very helpful in the selection process and addressed my mother's concerns. Some of the residents included her in their daily activities right away. The food was very good and offered a variety. She loved her little apartment! My mother passed away after one week of living at Heritage. She had been living at my home with my husband and I for over 5 years. I think she felt comfortable at Heritage and did not want me to deal with her death. The staff were so helpful to me when she died, offering comfort and making the proper calls for me. They told me how much they enjoyed her during her brief stay. I would recommend Heritage to everyone. The building is set up very well and offered nice amenities. The apartments are well laid out and inviting. She enjoyed watching movies with her new friends in the theater. I think she would have enjoyed living there for many years. All of the staff were welcoming and very helpful in my mom's adjustment to a new setting.

The weekend I had to move her I needed help, and Heritage was ever so helpful. They are attentive to everyone of her cues. The nursing staff was great she gets a lot of attention. It has taken a lot of stress off of me.

This is a very nice community. It's a fairly new facility, and it looks nice and is kept very clean. The staff have all been very friendly and easy to work with. They've got what looks to be a good variety of activities, although I'm not sure how much my loved one is participating at this point. The location was also very convenient, and will make it easier to visit more frequently.

All aspects very promising. Downside is upcoming wait list for Spring. Views not the best and outside areas limited. They take medicaid and COP. Will be able to offer solutions for medical transport.

They could use some improvement on the activities. I think they could have more variety and just overall more activities. They don't offer many trips out. I'd like to see a lot more opportunities for the residents to go out into the world. It's a very quiet, secluded place which is kind of nice but it's also secluded in that you can't get anywhere walking. I think the overall structure of the building is very nice. Both the caregiver and administrative staff are responsive and attentive. It's a very nice place.

The price was very competitive. My mom doesn't need a ton of care but what she needs is good. They check and make sure that she takes her medicine in the morning and the afternoon, they do her meals and housekeeping and they help her with a shower if she needs it. They are very good. It's been a god send of relief for me. They have plenty of activities. My mother was never one to do those kind of things and she goes to everything that she can! She adapted right away.

They do a great job. They have a good staff of friendly people and they take good care of my mom. I really like what they do. I can't think of any ways for them to improve at this time.

We're very pleased, the value is very hard, it has nothing to do with heritage, just the overall cost of assisted living and it also requires a sense of alternatives for the levels of care which is information we don't have. What the facilities provided all varied with the costs they told us. The activites are hard for me to evaluate only because during the period we've been there they've been building, I don't mean construction, but they have a lot of empty rooms and as they are filling up they're getting more activities so I think it will improve. The other options we evaluated were so short on one measurement or another with the kinds of things we were looking for and Hertiage provided virtually all of them: it's a new facility, it's clean, the staff is very good and it also gives a different feeling, much less instituational

Heritage West Allis is very nice. Our loved one had high demands and needed higher levels of care, which they are able to provide. She has her own place and the price was very good compared to where she was before, actually only paying half of what we were paying before. The community is close to were she used to live. They are feeding her very well and we feel like she is being taken better care of now. Overall we are very happy and lucky we found Heritage and would recommend it to anyone.

We tried to get into another Heritage at a different location, but they had no vacancies, so they told us to check here. We are happy with Heritage and would definitely recommend it to others.

The reason we choose the “Heritage Middleton” was because of our first tour. The representative took us around and showed us the units that were available and informed us of all the amenities, the tour was really good. They have a really nice atmosphere and their location is ideal. I like the fact that she can from one level of care to the other without have to move to a different community the “age in place” feature is really nice. The food is good and the outdoor commons have plenty of seats and shade for when people just need to get some fresh air.

Loved this place! Everything about it seemed to fit except for the location :-(. Would love something a little closer to home.

liked this one. there was a younger crowd. Staff was very friendly. Liked that they push to keep the residents busy and out of their rooms.

Great place, I think this could be the one.

I toured with director. The facility is lovely. A lot of interaction with the residents.

The facility is beautiful, the staff is friendly, and their meal plan is great. There are a lot of activities there, such as - bingo, musicians who visit periodically, visiting speakers, movie nights a couple times per week, and a lot more. The community also comes with a bistro bar on the second floor, a deck for the outside area, a kitchenette that's open for friends and families to bake cookies or host a family gathering, and a library with a nice dining room table to gather if you want to bring in food. I think that the caregivers are really sweet and nice. It's really a beautiful facility; the building itself is rather prairie style with lots of wood and stone. It's very pretty that way and looks attractive. They allow pets with an extra fee, including dogs (under the condition that you can take care of your dog). Although there are not too many residents who have pets that I've seen. They offer physician services if you choose to use them as your primary care physician - which is handy for prescriptions, etc.. There's a memory care unit attached, so it would be easy to transition if your loved one needs too. That's nice because it can be discombobulating moving from one facility to another. My loved ones apartment comes with a kitchenette that includes a large fridge, cabinet space, a sink, and room for a microwave; there's no stove or oven. The living room is spacious and has a nice window overlooking the courtyard. The bedroom is separate and has a large closet and another window overlooking the courtyard. The bathroom is spacious with a walk in shower and grab bars where needed. The hallway closet is also quite spacious and can be used for storage and outerwear. She also has a very nice sized cabinet in the bathroom. It's the perfect amount of space for her level of mobility. Some of the places we looked at had a larger outdoor area for residents to garden and be outside, whereas there's no space like that at Heritage. But I'm still happy with it. My mom is pretty fussy about things and although its not her home, she likes it just fine and she says they treat her nicely. I would recommend Heritage Elm Grove to others.

We were coming out of state and my daughter toured a few places. Heritage Court had a room open up at the right time. We liked their ability to talk about what they like to do with the residents. The staff have been pretty good with communication with the families. On the weekends there are not many activities going on so they are a little slow. Overall I would recommend them to others looking for memory care for their loved ones.