MBK Senior Living

So far everything has been going good. Great staff.

We found ourselves needing a place for my wife's brother on very short notice. Cindy and her staff were the most responsive and friendly staff of the places that we reviewed. We moved forward with the placement and Gary loves being at Seven Lakes. He told us that he is busy and is "having a ball." Seven Lakes staff help us manage our brothers care through the Ft. Collins VA. As a result we are able to secure the benefits that our Vietnam veteran earned in service to our country.

Good overall...a little short staffed with caregivers...sometimes wait 15 minutes for them to respond to calls for care. New walk in tub but staff not trained to operate yet. Very friendly staff!

Not a full service senior community, more geared to mostly independent seniors. The assisted living option is pricey for what you get. The staff is great and the food is very good, but is a major portion of the monthly rental expense in my opinion and unforgiving/not flexible enough if missing 2 meals per day. Guests eat there very reasonably. Think the parking lot security for the residents is lacking. Also think the apartment is on the on small side and the trip from the bedroom to the bathroom was not well designed in the floor plan.

I have visited The Firs, not in their apartment, but I've seen the place. They're pretty much in the wooded area. I don't know how much sunlight they get there. It seemed like there were probably a little bit more activities there than other places I saw.

We got a brief tour there. The person who was supposed to show us around got sick and we didn't know that so when we showed up someone else took us around. They were not as knowledgeable but they were apologetic. It was a bigger place and it being bigger made it seem a little less intimate.

Overall it was average. Admin was supportive, but staff were not the best. Some were very good, but many didn't care. The admin staff talked a good game and were very friendly, but then handed her to staff who didn't care. My mom's phone was stolen and no one cared or did anything. She passed within a week of that happening.

I would tell others looking to make sure and speak to the current residents family members to get a full understanding of care and time provided to the residents before moving in. It all depends on the needs of the family member if this facility is a good fit.

They just had a massive COVID outbreak. There was a serious lack of protocol and irresponsibility in regards to CDC guidelines for assisted living facilities. This included my mother getting sick which caused great stress. They have been continuously short staffed and unfortunately, it appears that the upper management only cares about cost

You can tell it's a profit-driven business, they are understaffed and getting follow-up on any concerns is impossible. No one seems to be actually accountable for anything related to billing, etc. but care staff are nice and I think they pay attention to residents. They have high turnover so I'm guessing pay is low.

I have already moved her to a group home as they constantly raised the rates every month. Thing that they could improve on would be - Pricing, let the residents go outside and not stuck inside. Get the caregivers to stay off their phones and interact with the residents.

I think the assisted living side is great with plenty of engaging activities. The facility is modern and the residents are nice.

They could've done better watching my mom... place is for people more independent... mom fell in her room and seriously broke her leg and no one found her for hours. Eating facility was being renovated.

There is quite a bit of turnover in housekeeping. As a result, Cleaning and linens service is spotty. The quality of food has decreased markedly . The costs have risen several percent over the last year and a half. It's hard to get problems addressed. My wife is on memory care and I have had problems with medication's over there. I would never recommend this place.

We moved Mom in with high hopes, under a great deal of stress. The facility tries hard to live up to it's advertised standards (emphasis on tries). For the most part, the staff is caring and competent. There are frequent "sick outs" with no replacement staff. The short handedness shows in slow response time for assistance. The front desk staff are amazing! Unfortunately, the management is blatantly deaf to family or resident concerns. There have been a large number of staff family members hired in which cause a trickle down effect if one doesn't like you.

The staff are pleasant but they seem spread too thin. The facility has nice parts (the living room) and parts that seem old and tired (lobby, elevator, halls). The food seems ok, not great. I think they have had alot of turn over in the kitchen.

I would not recommend anyone to that facility. My mother d=fell 3 times, I paid for 8 visits from their CNA's but I did not get 8. I was with my mother more than once and after she pushed her button it took at least an hour to cone check on her never 8 visits. The medical nurse did not give my mother her antibiotics ordered by the emergency room doctor, I had to take her back to the hospital. On the weekends they only had 3 CNA workers to help over 100's of residence. After 13 days I took my mother out of there because they told me my mother did not hurt herself when she fell but I have pictures if injuries. They had good food and it was very clean

apparently a new management company took over right before she moved in and a lot of the residents are complaining about this. They made a lot of changes significantly and the dining room and food experience and it has gone downhill. My mom is already wanting to move

They are good, but not outstanding. Some staff are great and others are just there to get a paycheck. I would recommend considering the facility, but I would not tell anyone they should go there. The food is the best part of their service. The facility is oriented towards Assisted Living and not for invalid care. Hospice helps for some, but if your loved one is not very mobile, then careful consideration about this facility should be made.

Our careteam is better now that we have a new director. The menu has improved since the new director came but seems to have not enough vegatables and fruits-we are offrered too many carbs.