MBK Senior Living

The reason we gave the overall experience a 3 is mostly due to lack of communication while on wait list. No issues with the cleanliness. The staff all have been helpful once we moved her in....she loves the dining staff. Quality of care doesn't really apply as she is in independent living. Mom is very satisfied with the meals .Guest meals are too expensive in my opinion . I'd like to see a few more activities that would interest my mom Not going to rate the value for cost as I have nothing to compare it to It is far more expensive than her expenses were living on her own, but seem comparable to other locations I visited. Overall my mother is very satisfied with her experience so far and has zero complaints

We picked this community because it was proximity to our house. We wouldn't refer them. And we're not alone. Other people have shared the same concerns we have.

The main value is resident safety. The downside is where residents spend most of their day- time, hours ie: in the two dining rooms. Where the atmosphere should be calm and restful, the opposite is the case. The two rooms are like echo chambers where speech is amplified. Noise from chairs being dragged across the floor bounces off the walls. The service of an acoustic specialist is needed. Putting rubber or plastic caps on the ends of two chair legs might help. Until the disruptive noise level is corrected, or at least some improvement made, care for residents will not rise above average.

We have moved my Mom to a new facility closer to family in Idaho. We really liked most of the staff, for the most part they were always friendly and helpful. Her room, bathroom and bedding weren't always cleaned on a regular basis. I think part of our opinion is influenced by the fact that Mom was a difficult, unhappy resident and was harder to deal with than some of the other residents.

The place sold us with the swimming pool and water aerobics along w the private sports instructor that you could hire to help with physical therapy. He also does stretching exercise class 5 days a week. The facility is pretty and it's close by my sister's house and work. The location is a big issue for us right now

My loved one is currently residing at Almond Heights Senior Living. They are not providing the care that we agreed on prior to moving my loved one in. They tried to raise her level of care as soon as she moved in, even though nothing had changed. They sent her to the hospital without letting me know until she was gone, and the hospital said there was no reason for her to have been sent there. I have been told that they won't give her anything that is not doctor prescribed, like vitamins or supplements, but the med techs say they do it all the time. Unorganized is not the correct word, but the head nurse and head caretaker seem to need to get on the same page with the staff. I was thinking about moving my loved one, but at her age, and her dementia is getting worse, I don't think she could handle that again.

My family and loved one have had an average experience with the community. It would be nice to have better staff communication with the family. There are meals and activities to assist with the residents socialization.

Activities need a major improvement. They are not very interesting and are basically boring and repetitive. The facility is a bit expensive. But worst rating is for the nursing care... We paid for 3 extra nursing services while there which they didn't fulfill. At this point, I would have to research more before deciding if I would recommend the facility.

Initially, leading up to signing the contract, the communication was positive. The salespeople were very good about responding to emails and questions. However, when it came time to sign the paperwork, they had put a higher room rental rate on our agreement. When asked about the higher rate the Executive Director, responded that it was the “market rate.” It was determined that our mother needed a fairly high level of care (level 5 out of 6) however, we never got the services we were paying for because they are so short staffed. During the sales process, we were shown one room, but as we were moving our mother in, they put her in a different room with less square footage. Classic bait and switch. There was no orientation, and no instruction as to how medical records should be incorporated

The Commons was my first choice before I went on any of the tours. The commons was stuffy and sterile - as if it were mass produced. We signed up for lunch that day but were not offered it when we arrived, and we got a tour guide who was less knowledgeable than I would expect after waiting a half hour. Rooms were bigger than other places though.

I don't believe that they watched my loved one closely enough while here. She was consistently falling. The ambulance had to come pick her up. Take her to the hospital. My mom seemed to fall a lot there, the new facility she is at now, my mom has zero falls.

The community seemed to be in transition of the Executive Director position when we toured and they were friendly. There was a strong odor of disinfectant or cleaner during the tour.

We've had several issues here and I really feel like it comes down to leadership, accountability, and oversight. I've been trying to schedule a meeting with the executive director but we've been playing phone tag. Maintenance is slow to respond/make repairs. After asking several times, nothing gets done until I escalate it (missing lightbulbs, broken locks, broken fridge, etc). There was a fire in the unit above my loved one's unit. Right after that, they removed all of the smoke alarms in the building, I'm talking wires hanging from the ceiling where they used to be. It was like that for TWO weeks. After just having a fire, no smoke alarms for two weeks. I finally brought it to their attention and they installed new one's that next week. My loved one was in the hospital for a few days. I went to check on things and asked for a key. The staff told me that it was unlocked and to go ahead and go in. Her unit was left unlocked/unsecured (both the main and patio door) the whole time and it hadn't been cleaned. The food just looks like leftovers most of the time. One day I was there and for dessert they served stale, hard cinnamon rolls with cherry pie filling poured on top. The only reason I haven't moved my love one to another place is because she's made friends with other residents here and doesn't want to leave them. It's going to take some convincing, but I do plan to move her. At this point, I wouldn't recommend them to family and friends. There really needs to be some better management and follow through here. I'm just asking for effort at this point.

I absolutely loved this facility. I had it all set up and I wanted to move my loved one in here. I saw the staff interacting with the residents and there were many common areas for residents to socialize. The everyday staff were so friendly and caring. Unfortunately it fell through because the director refused to see me. I showed up and she told me I did not make an appointment and turned her back on me and walked away. It is a shame that she was so rude because we really loved everything about the place.

I thought Huntington Terrace was awful. The facility was very old. When we walked in, immediately it smelled like a nursing home. My loved one is still active, and we were looking for assisted living not because he needs a lot of help but because of his declining vision. So he will likely have future care needs. There just didn’t seem to be a lot of activity. The residents were much more in need of help than him. Also the resident population was only about 5% men (which I know partly is a factor of women generally outliving men). We also didn’t like configuration of their apartments. Huntington Terrace just looked like a step beyond what we wanted for him at the time.

I was not impressed by Tuscany at McCormick Ranch. When I asked what their covid policy was their response was that covid was behind us and that they were moving forward. This is a very vulnerable age group and my loved one passed away from covid so this response really bothered me. That was the reason we did not move forward with Tuscany.

I moved in when it first opened . Since I have lived there, there was a storm that damaged my room. The food is cheaply made and too many spices (onions and garlic to be exact) in the food. They community calls it gourmets but it isn't. There are times I wouldn't eat what is being served and bring my own food. The carpets are dirty in my room, I need a new refrigerator, the lights in the apartment are going out, and maintenance is supposed to be there but they have gone through a lot of staff members. They want to move me to another room, but it is more expensive, and don't feel this is fair, all so they can update my room.

Didn't have many activities.

This felt outdated in the decorations. However, it was a very nice community.

They were disappointing due to low staffing.