Sonida Senior Living

I came to visit my parents. As my morher was enjoying time with her friends the manager known as [Removed] stormed up to the ladies and began barking at them "The wall is here" She then began raising her voice to them as they tried one of the ladies tried talking with her. [Removed] then stormed off.

There is not enough space on this site for me to put down every issue we had with my Mom while at the Wellington of Dayton. I even attempted to raise issues to their parent company [Removed] and after all the documentation I sent to them, I can't get them to return my phone calls. During the time my Mom was at the Wellington of Dayton, we had numerous conferences with the Director and head of nursing, but we did not see any positive outcome from our concerns/complaints. There were 3 times I found my Mom un-responsive and called 911, there were numerous times she called me to say that they had not responded to her call button. While the actual care givers seem to "care", there were not enough of them to support the promises made prior to signing the contract. The worst thing that happen was my Mom had untreated wounds, which is extremely dangerous. The new facility we moved her too discovered them on day one and called in wounds specialists to ensure they were treated. The Wellington will talk a good story when they are showing you the facility, but if your loved one needs assisted living this is not the place you should choose. During the time my Mom was there, it was daily visits to ensure they were doing what we were paying for them to do. There was no peace of mind until we moved her to another facility in the area.

Food service is consistantly poor. Mother and father live on grilled cheese sandwiches which consists of two pieces of toast with a slice of cheese thrown on it!. Kitchen staff are kids with no cooking experience. The kitchen routinely runs out of food. So if you're not in the dining rm at 4pm. , the main entree is gone by the time 5 pm comes around. Complaints and suggestions go unanswered.

My parents lived in this community for a year and a half. Fortunately I (adult child) lived within walking distance of The Waterford, as I needed to check on them daily. There were so many issues of concern, that we made the difficult decision to move them back to their original place of residence three hours away. It was a decision made in order for them to have a safer, happier, generally better quality of life. The main issues were frequent turnover of staff, the frequency in which we found my mother's meds on the floor. My mother was an assisted resident and her meds were to be administered by staff. The meal service was extremely poor quality and not nutritionally balanced. Laundry was to be done by staff and their apartment included a washer and dryer. It was often the case that a load was put in the washer early in the day and then forgotten. I would then find the load that had been left and it was drying, while in the washer. The clothing that was put in the dryer were often so wrinkled, that I would take them home to iron the items because they were too unsightly to wear. The pool was frequently out of service, the fitness center was equipped a treadmill, and two older stationary bicycles. The free wifi was frequently unavailable and not secured. The lack of security was not disclosed to the residents. The carpeting throughout the property was worn, the wallpaper was coming off the walls in several places. I have pictures, but am unable to upload and attach to this review. The executive director was not at all responsive to the overall lack of concern that was expressed by the residents and their family/caregivers. He had hired a former employee as the sales associate and spent an enormous amount of time with her off-site.

My parent has been at this facility for 3 years. I visit often. The common areas are nice. There are problems in other areas. The food is pretty bad. Housekeeper visits once a week in individual spaces are not adequately cleaned. Because of frequent short staffing, wait time for response to call button can be over an hour. Some of the care staff and the activity director are wonderful, but there is a high turnover for care givers and not much training. Staff often don't show up for evening or weekend duty. Medication management is a huge problem. Important medications have been allowed to lapse for up to 3 days. They have changed pharmacies 3 times since we've been here. They blame the pharmacy or the doctors' office when medications run out. Recently, they have double ordered medications and failed to give current pharmacy. I have been told by visiting professionals that most facilities have similar problems. Patients will definitely need an advocate!

I don t know how to rate this. I went to this facility on a Sunday and waited in the lobby for 10 minutes and saw no one. I went out to my car and called the facility and spoke with someone who advised me that they didn’t t offer respite care. Later someone from the facility called me and when I advised her of what happened she was quite upset and was going to find out why no one was there and why I got the answer that I did on the phone

Before visiting the facility, I called and spoke to Mrs. [name removed]. I did not get a good vibe from her on the phone but decided to still check it out. If you are putting a loved one in assisted living, it is extremely hard for them and the family. Upon arriving the lady told me to sit and wait to speak with her which was fine. As I'm looking around I'm noticing that they have all of the residents just sitting in one big room. None of the staff is talking to them. They were just all sitting there looking very unhappy. Not one staff member took the time to even notice or speak to the residents. Which bothered me. As she finally makes time for me she looked very messy. Her office was trashed and left the door open whIle we talked. There was no privacy. I did not feel that she cared whether or not I was interested at all. She was not interested in getting to know my grandmother, or her condition. I was shown a room that someone was already living in. I felt I was nicer to the lady than Mrs. Benna was. I felt as if she blew her off and went through her home as she pleased. She kept telling me and showing me all these "great activities " but yet they were all in one room just sitting there. My grandmother is a very outgoing person once she is comfortable in her surroundings. I was ready to go within the first 5 minutes of her opening her mouth because it was all a bunch of crap. I can see my grandmother saying hello to her and trying to get to know her, or she may have a couple of questions and she would feel as if she was a bother. I have visited other facilities, and this for sure was the most unprofessional and nursing home like facility I have ever came in contact with. The rooms were horrible and small. There was a tiny refrigerator and a very small microwave in the living room. There was no kitchen at all. No counter space anywhere. On the phone she made it seem so glorious. She asked no personal questions, but yet I'm here to view a what I thought was a good home for my grandmother. I was disappointed and could not belive how the director of the facility treated me and the nice lady that she barged in on. I would not dare have any loved one living there. If you do I highly suggest you try your best to find a more suitable place because this was definitely not it. She personally should be ashamed of the way she presented and represented herself and her facility. If I had taken my grandmother with me I would have been embarrassed, and she probably would think every place is like that which is not the case. I would rate this place a -5. If you have other choices please go with them. Do not let her sell you and your family a dream. It's a joke.

BUYER BEWARE!!!!!!!! This place Overcharged us for service NOT RENDERED. Make no mistake. This is a RIP OFF JOINT. Administration is CROOKED. STAY AWAY!!!!!!

Never never will i put my mother in here the staff is very rube and the place is not clean over the pasis three years they have fired all the good help and put people in there that justt dont. care for the people there sorry this place is not. A good place at all .

This place is horrible.the stuff are really rude and the head people are mean,never send your family members here...

I am not very happy with them right now. The communication with the family is not good. Every time I check with them they tell me someone would have to get back to me. Nobody ever does. When I checked the nurse she couldn't even tell me what medication she needed. I'm there every other day, and I never see the head nurse.I'm paying for care I'm not getting, not getting showers. She raves about the people that serve the food, namely Jessica.

The Waterford mislead us on a lot of things. We are very unhappy with services there in the memory care unit. It is substandard. We are giving our 30 day notice next week.

I can only speak to the memory care unit. My mother lived there for about a year. She originally went to Waterford for assisted living but it was quickly determined that she needed more supervision. In the memory care unit, the residents are just housed. There are very few activities. The TV is on and they have pictures to color, bingo, or puzzles sitting out. If the resident is not needy, there is little interaction. My siblings and I rarely saw my mom look clean and fresh. Although they said she was bathed regularly, we couldn't see the evidence of it. When I removed her socks to trim her toenails, her feet were not clean, any time. When she had a sore on her back, no one there noticed it until it became infected and she complained to my sibling. I believe that if she had been bathed regularly, there would be no way to have missed that. We began noting that she wore the same clothes day after day. Using a marking system, we could see that the sheets on her bed were not changed every week. And finally, we found an inconsistency with her medications. When we went to the front office to address our issues, we were always given excuses, or told that we were wrong. I believe the memory care unit was an after thought and that although there are a few really nice people working there, the management of the Waterford uses their time to mask the problems they are having. I cannot speak to the regular assisted living at the Waterford. But I do know that when we voiced our concerns, the management was not willing to admit that anything was wrong or that anything needed to be changed. As a contrast, in her new residence, she is always clean, when there is an issue it is immediately addressed, and although Mom has few needs, the people there are consistently involved with her.

My father did not end up going to The Waterford at Fairfield. He said he was ready to go, I talked to them and they had an apartment available for him, and he was set to go. Since I live in Florida, they took him there on the last Friday in October, and met with a totally different person than the one we had met with previously, and overheard the person say to my brother "I don't think your dad is a good fit for this place". Having heard that, dad was upset and changed his mind. Yet they still took the check we had written and deposited it and we have not been able to get any of the money back, so we lost the money based on something they had said and done. I do not feel that they should have kept the money given what happened. It was a very nice place, but I just felt that with what happened things were handled really bad.

I wouldn't put my dog in Wyoming Springs. The experience was not good at all. My mother in law was not given the proper care while there. She fell numerous times, and each time she pressed the emergency button for help, no one ever came. I'm not happy at all with Wyoming Springs. Also they would not administer her pain medication to her. Not a good experience at all. As for a rating, they don't even get a 0.

Memory care appears beautiful, but beautiful does not help your loved one. One of the medications was not given for 4 days, her xanax, not good, I got a copy of her medicine chart before discharge. Meals were hard hamburgers and sorry but mother could not eat this, it pulled her dentures out! The alternative is to grind the hamburger, yuck. then it took 3 hours to get a grilled cheese sandwich. I took care of my mother for 7 years and had no problems with what foods to eat, just common sense. Why cant they pick easy foods for seniors to eat. Some of the residence could not feed themselves and I saw no one helping them. Mine has dementia and I told them she needed plenty of water throughout the day, their response was "the water is in the kitchen area down the hall", like she could remember. If you want them to go to any activities, you have to take them to the assisted living side or hire someone to do so. The workers were normally gathered in the eating area socializing. The memory care unit is a joke for $4,000.00 a month. I pulled her out, could not stand it anymore and brought her home for 2 days until she got into the personal care home. Make sure you visit frequently and unexpected. Piece of mind knowing your loved one is being taken care of is the most important, not just a fancy facility. The respite care gave me no break because I was always having to check to make sure they were doing their job, not so.

First impressions, run down and mis-managed! Of several assisted living locations I looked at each day in a week....this was my first experience to be rushed thru both assisted living and memory care under 10 mins total. Management appeared stressed and rushed to get rid of me. Dark, dim lights and smells.

The place has really gone down hill. The Nurse is not very friendly at all. The new Director is not very knowledgeable at all. Had not idea what the floor plans were at all. She had no shoes on and looked a bit frumpy. The Assisted Living side was well decorated but the Independent living side has no table cloths and looked terrible. The Food Service person was kind of rude as well. I ask her about the menu and she said she did not have time for me right now she was busy. I would not bring anybody here at all.

We are served frozen food. The meal that is served at noon is the same meal that is served at the evening meal. All of the meat that we are served is frozen and heated up in the microwave. We are seniors and please do not insult our intelligence. The menu says Cornish Game Hen and what do you get ??? ... a chicken leg. The menu says Salisbury Steak and what do you get....A pile of hamburger meat with some gravy on it...come on.....us seniors are not dumb.... most of the meat is tough and why....because it is left over from the noon meal. The meal sits there all day and is heated up in the microwave and served at the evening meal. Enough....do not want to give away everything.

What we were told and what was written in care plans for our family members did not happen. Too few caregivers and way too many seniors needing help; staff turnovers, no-show help, especially on weekends; other than taking residents to meals, help was pretty nonexistent. Call bell rings were not answered at all or perhaps 20, 30, 60 min. later or more. Management of no help, mostly excuses. Our opinion: Do not choose Pacifica! Very poor attention to their residents.