The Arbor Company

Our family had an in person tour with Arbor Terrace and it was also a wonderful tour experience but they didn't have a room available when we needed to move our loved one.

My main issues relate to money. They assessed my mother at a low level of care but then raised that within a month - even though her condition did not change. At the beginning of the calendar year, the rate for each care level increased. Then at her one year anniversary, the rent portion went way up. With all of that, we were then paying a lot more than what we expected when we signed on. I complained and they reduced all of it somewhat. Anyway, maybe this happens everywhere. But it is an issue. Once an elderly person gets settled in, a move would be difficult. I think they take advantage of that. All in all, I think it is a very good place. It is a little smaller than others I looked at. So, even though my mother is not outgoing and does not do the activities, she knows most of the residents and staff. The staff is very capable and warm which seems like the most important thing.

Meals are perfection and the main reason that we don't consider any other place. The staff is always pleasant and on task. When things do go awry, I have found management very receptive to meetings and correction. We were told last Oct that the pool would be open for water aerobics in March. If you take a look at it now you will see the walls and ceilings are under some kind of construction. So the pool is an elusive dream that I can not get an answer on. Activities are only advertised each day with a print out at the desk that the resident must remember to pick up. No advance activity schedule improvised so you can plan your week. Religious services were presented as a perk, but transportation does not happen. Door to door advertising to make people aware of activities does not happen routinely. People are left to figure it out on their own. Wine parties are a routine 3 times a week and seem to be a hit with a very select group. Cliques develop among the residents, which makes it hard to enter into the community as a new person.

My mom resides here in evergreen . [name removed] who basically does the fun entertainment for the evergreen residents and [name removed] who keeps the rooms spotless are so very caring to these people they go beyond their jobs! Ty

I would recommend them, but you need to stay involved with the staff to make sure everything is going as expected. If they say they will do something , you need to follow up to make sure it was done.

Our family had an in person tour with Arbor Terrace Norwood, and the tour experience was nice but we just did not really like the community as much so we just knew at the end of the day it was not going to be the place for our loved one.

The good thing about this facility is they were very willing to help my sons relocate my ex-husband when he was not allowed to go back to his original place. They had the abilities to take him on. They have different levels of care provided, so they had the ability to take him in. He was also able to get hospice here at Arbor Terrace as well. My sons were happy with the care he received.

I enjoyed the tour experience. The activities, and food was a higher quality. I liked the Arbor Terrace. It was a stretch for the price point. It was a nice location.

We had a good tour at The Solana East Cobb. I found the tour guide to be helpful and informative. The facility was beautiful, and the rooms were huge. But I felt like it would have been too fancy for my loved one. I think she would have felt uncomfortable in that environment. Perhaps it was geared toward a more affluent demographic used to living in a giant house, etc.

I toured with Eden Terrace, it is an absolutely beautiful facility but it was outside of our budget. Unfortunately they also told us that my loved one was not going to be a good fit - his dementia was too advanced for their care.

I looked at 7 places before choosing a facility to live in. I love it here. I like the fact that they have a board of residents and we have meting every month and are able to voice our complaints or ideas and praises. I think that is wonderful. The staff here are just marvelous. I cannot say enough good things about them. The administrative staff are great as well. We have transportation that takes you many places and plenty of activities to participate in. I am in a wonderful apartment with all stainless steel appliances. The washer and dryer is in the unit and that has been great. I also have a wonderful view from my apartment. I enjoy the food and if there is something on the menu that you might not want, you turn it over and they have a whole page of other things that you can order. I am really enjoying my stay here and would absolutely recommend The Preserve at Palm-Aire.

The facility is good. I chose it because my mom is 96 and they provide assisted living through end of life care. I have no major complaints except that the response time for assistance is slow and the food seems to be on the spicy side. It may be ok for some but the one day I was there everyone around us was complaining and no one wanted to say anything to the chef/wait staff. I don't think the speed of assistance is better any place else but for the money being spent I think they could do better. I am pleased with the facility overall...so much better than where she was at previously.

The people were very nice. It was an older facility, and needed some upgrading, like a new floors or new carpet.

Our family had an in person tour and we thought it was a nice experience, once you got into the community everything was super nice however the location was just to far away for our family.

Our family had an in-person tour and while the tour lady was very nice and helpful and sat down with us to go over different things, the community was just not going to be the best fit and there was a small odor.

The biggest negatives I have are that the food is not very good. Apparently, a lot of people there complain about that. I expected more for the money that we are paying. The positives are it is a very clean facility. The staff knows everyone by name and their family members. They are inclusive to the family and the residents.

The activities, staff engagement, and bridges opportunity won me over at Arbor Terrace. The variety of food is good and she does not skip meals. I love they put so much effort into activities even on the weekends and do lots of art and music as well as reading with students which as an ex teacher is right up my moms alley! They are numerous and thoughtful. Staff are friendly from front desk to directors. Nurses are on top of patient care and good at communicating with family. Staff displays patience and care.

Our family had an in person tour and it was a nice tour experience and they did offer memory care which was good, however we felt that the space was a little more confined and did not feel as open to us.

The food is not that great and small portions, and staff (front desk) is useless. They know nothing and are not helpful at all. Other than that everything has been great. They can improve by, getting better food, serving bigger portions and hiring more knowledgeable staff.

We chose Arbor Terrace Fulton because of the convenient location for family and it was the nicest one that we saw by far. I would tell others that you do need to keep an eye on the medical side of things just because sometimes things slip through the cracks. Other than that, they are always checking in on her and seeing if she needs anything. They are attentive to her needs. I would recommend Arbor Terrace to others.