The Arbor Company

The residents are friendly and offer to help "newbies". There are so many varied activities from which to choose. I'm having a lot of fun, and am happy that I chose to move here.

This community has an excellent activities program. Their staff encourages us to participate in these programs which includes physical and mental awareness, and a variety of activities and card games. They are always helpful and with a smile. The food is also good (could be hotter). Our staff makes a great team, and I hope when you hire new employees that they would me a great team even better.

Was a decent tour just not for us at this time.

The main problem is the food is awful (not healthy). And they don't have enough staff - although that's not their fault. So so some of the non-medical staff can be rude and unpleasant. And response time to call buttons can be slow But the cost is reasonable, and the medical and care services are excellent otherwise. They do a good job monitoring my loved one's condition and transporting her to doctor appointments. And the facility is clean.

Our family had an in person tour and the tour experience was very nice but the location of the community was just to far for us

The staff members have been super friendly and great with our parents, it is a very clean facility and we would recommend them to other families

We liked the facility, apartments and activities. We would like to come back on another day as we didn’t get to see any “independent” people around. We’d like to have my mother try the food and also see how she interacts with the independent people. We are concerned about the pricing.

They communicate well with the person responsible for the resident - in our case, me. I think the care is very good, and the staff work well together as a team. My mom loves the food. The facility is good. I spent a great deal of time touring communities, and after doing that, I feel we made the right choice. It has been a good fit for her.

I liked the community. There is a bistro, and cotemporary décor with clean lines. There were several activities that were held on the 2nd floor to allow mingling of the residents. The elevators were prompt. The community was clean.

I would call them professional, organized, and friendly. The care has been solid. And the facility is in reasonably good shape as well.

Our tour at Arbor Terrace was pretty good. It's an older facility, so the rooms were a bit dull and small and needed to be updated. But the staff seemed to be fabulous. They were in the process of updating their memory care to be more progressive by adding in what they called the Bridges program. That hadn’t gotten off the ground yet, so at the time it wasn't the best fit for my loved one's needs.

Our family really likes the location, the quaintness and cleanliness of The Sheridan community. We also like the smaller scale of the community our loved one seems to be getting that proper care. Only negative would be with the food, it is not as good as it could be so they could definitely improve on the overall quality but based on the experience we have had so far we would recommend this community to other families.

I'm very satisfied with Arbor Terrace Waugh Chapel for my husbands care. Was a year in April that he became a resident. The staff is very attentive to the needs of the residents from my observations.

It is a nice community. The highlight of the community would be the lower level staffing, everyone that worked for the Director of Nursing was fantastic. It would have been nice to have a check in list to make sure that everything was covered for care and acclimating my loved ones to the community. The laundry, changing of linens, housekeeping, apartment, all the meals, and utilities were covered in the monthly fee. They did a fantastic job at housekeeping and laundry. The care regimen could have been better communicated to the residents and the family. My loved ones weren't told how to sign up for assistance, or how to gain assistance. Once the staff saw that my loved ones needed assistance they were great at completing the task.

I would be prepared to bring a lot of patients and to be ready to cope with a lot of difficulties. A lot of the residents are in wheel chairs or walker and it is hard sometimes to try to help the other residents when they approach you. That is the one thing that I would be prepared for. The staff are very good and they try really hard to help. They are doing the best job that they can, the kitchen and dinning area however, are having some issues. It is taking a while to take the orders and the food and it just takes too long to get a meal.

Our family had an in person tour and it was a good experience but it just felt a little more on the medical side

Our family had an in person tour and the staff were very understanding of our situation and they answered all of our questions, but at the end of the day it was just not going to be the best fit.

[name removed] in engagement is very attentive and always goes the extra mile to make people happy. she's not all talk, she is action! I have lived her for 18 months and this is my home for life.

Nurses are very attentive and I'm always invited to activities all the time. Costs are a bit high however.