Sonida Senior Living

I only toured the community. As my loved one never ended up moving into the community. We had put the down payment for the community. Due to the decision change since my loved one had a medical concern, I decided to cancel the contract. The community told me that I would have to give a 30 day notice and pay rent for the month that my loved one was due to move in. This didn't settle well with me. I decided to not move my loved one in. Overall it wasn't a pleasant experience for us.

I wouldn't recommend this place to anyone . This is the most crooked place I've ever seen in my life the employees talk about each other behind each others back if they have visitors the treat the residents with kindness and respect but as soon as the visitors leave they get real disrespectful to the residents it's crazy

I had a friend who had a loved one here and they over-medicated the resident so they ended up moving them out. They hide the memory care unit and try not to take people back there. The staff seemed inexperienced and not professional. It was not a good tour experience.

We did not get good care there. My husband fell, and it took about an hour for them to get him up and back in bed. They didn't get him any medical attention at all. He fell again the next night, and they took him to the hospital, where doctors determined he had a fractured rib and collar bone. The June called and told me he was going to one hospital but took him to another one instead. In the week he was in the hospital, no one at The June called to check on him. He ended up passing away in the hospital, so subsequently I checked him out of The June early. When I call for a refund, all they do is pass me off and say so and so will call you later. But no one returns my calls. They've been almost hateful about it. At first I thought it was a nice place. It was very pretty, and the sales person was very helpful. But we found out she left right after we got there. And ultimately the care was utterly lacking.

Upon admission there was an appointment to asses the level of care needed for assisted level living. They assess our loved one at the lowest care level needed. During his stay he had one day where he had behavioral issues just out of the blue. They changed his medication without making us aware or calling the other family. We found out he was not being given the medication he should of been given, which was a big frustration and concern.

I toured The Waterford and did not find the facility to be very clean. The size of the apartments were also very small for the price you had to pay.

We got a very weird vibe when we toured Whitley Place. No one was really out and about and people would not talk to us, even the director. She ran into us and said she did not know we were coming and that was all she said. It is a clean place and residents seemed well cared for, it was just very strange.

If you are looking for a place that can provide for basic needs including meals, bathing assist, and cleaning but don't require any more, than this may be the right fit. However, if you have a loved one with dementia related psychosis and complex needs, keep looking! The communication is HORRIBLE! After multiple falls and 3 fractures, the last one requiring extensive surgery, hospitalization and rehab, we called to update the staff and were told our loved one would not be accepted back. No warning, no updates, no compassion or care for how our loved one was doing, just "come and get their things" (oh, and by the way, we won't be reimbursing you even though we're the ones terminating the contract). If you are expecting supportive, compassionate care with communication about concerns, keep looking! Don't let our nightmare become yours.

MY mother has been here for over a year and has blended into the community so well. The staff have welcomed her in with open arms and have made her feel at home. She is encouraged to participate in the activities and has done more here, than her previous home. The staff are very caring and you can see the compassion they have for the residents that live here. They are always willing to help and go above and beyond to provide a safe and happy place to live.

Just from walking through this facility I was not at all impressed and I did not get a good gut feeling at all. We toured during dinner time and the caregivers seemed like they could have cared less about the residents. The grounds at the facility are not kept up, the area where residents are able to go outside looked like the grass had not been cut in 2 months. I think a lot of people are drawn here because it is very inexpensive compared to others, but you get what you pay for.

PCAs are slow to get to you.

We toured several places in Fort Wayne, and this one was terrible. The whole place was kind of dark and musty. It was under construction. I knew right away it wasn’t going to work. They seemed very unorganized. I just couldn’t see my loved one living there.

They do not deliver what they sell you. Beware!! The constant high turnover reflects the ill-equipped management. The staff has continually suggested that the residents write a letter to corporate regarding the ”bait and switch” strategy of over promising and under performing. The person in charge of the kitchen, is condescending and is not willing to work with someone who has special dietary needs, contrary to what it says in their literature and is reiterated by their salespeople. He told my mom if she needed something special to “make it herself!” My parents pay [fee removed]a month & have to make their own meals, monitor their own meds( due to a shortage if qualified staff) & are dealing with a sewer back up in their room. We are looking for a new place, but didn’t want anyone else to have to endure what my parents went through. The saving grace is that the facility is beautiful. We were sold as if it was the four seasons of assisted living, but have merely received Motel 6 services.

I would never recommend this community to anyone. Communication is not good and you can not get ahold of any if you have questions. Their billing system is hard to understand. I had just a horrible experience. There have been many times I have gone to the community and there are only one or two people that we see. They did not disclose all of the fees and we had some surprises on our billing. They changed care level types without discussion and they even back charged us for the previous months.

[name removed] was very nice until we started asking questions & then got very snippy with his answers. Pretty much a jerk at this point - stood with his back to us in the elevate to see 1 room - he did not show any thing outdoors, the rooms, dining, etc - very rude & again he was very upbeat & nice & loud when we first arrived but got very defensive when we begin to ask questions about housekeeping, meals, laundry, etc - WILL NOT BE LOOKING IINTO THIS PLACAE SINCE IF THEY ARE THIS WAY TO SHOWCASE THEIR PLACE, WE CAN ONLY THINK OF HOW THEY TREAT PEOPLE THERE

Do not use this community look someplace else. The is too much incompetency here. I would not recommend this community to others.

The Benton House presents very well; however the care my parents received was filled with errors, shortcomings and ended with the resignation of the Executive Director. Upon his removal, things continued poorly. My father suffering from dementia, had his room moved without contact with family members, who visit regularly. This obviously caused my father’s mood to be altered. My father is legally blind, his glasses were misplaced for a period of time, wasn’t noticed until a family member visited. After a search of the memory care unit, his glasses were found. COVID-19 cases are prevalent with the staff and residents. Unfortunately, after 6 short months in the Benton House, I lost my father to complications from COVID-19 . The Benton House may have good intentions; however, I would really research this facility and come to your own conclusions.

Beware if you care about your loved ones do not allow them to be a resident at The Waterford at Virginia Beach!! The Waterford at Virginia Beach does not care about their residence they only care about money! They have a huge turnover rate! The med techs are not trained well! They are currently being investigated by the licensing department of social service for infectious disease violations pertaining to Covid violations! Nurses speaking to residence without masks on! The food is in edible! Since my parents have lived there the turnover rate is astonishing! They cannot keep workers at all and it’s because the conditions Working there and living there or unacceptable! Protect your family do not allow them to live at The Waterford at Virginia Beach!

If you love your family members do not let them live at The Waterford at Virginia Beach! They only care about money they have no empathy or sympathy for the residence! My parents while living there there were so many different guidelines and rules that were violated so many so that social services is currently investigating The Waterford at Virginia Beach! Do not leave your parents there!

From what we saw the community seemed clean, however our loved one had a stroke last year and the community did not call 911 or an ambulance because he was living in independent living and it was not there place to call for help.