Sonida Senior Living

A place where you will pay rent 2 weeks PAST your loved ones date of death. Ask them. It is their policy. Oh, if you don't, they will sue you. A nice place in general but with a high risk that your loved one will be in danger. Several instances on nights and weekends where Dad was suffering and no one came after calls. There is constant staff turnover. Only agency for staffing nearly every weekend and the call light system is none existing. When we had situations that came up, management was slow to unresponsive. if you care about your loved ones, you owe it to them to stay away from here. My Dad died before we could move him out of here. He begged us to make it happen.

I would tell a friend that if their loved one requires more care than meals and medication dispersement this is not the place for you. When they say independent, they mean independent!

What is wrong with American House Corporate that they think it is okay to kick out elderly residents on a fixed income after they promised if they private paid for 2 years they would be allowed an income based program of at least $XXXX [amount removed] a month. My mom spent down her entire life savings with American House, and then some person who has never set foot in the building makes a decision to evict her. If we had known this, we could have done a private pay Medicaid spend down at another community, now we don’t have that option and they are leaving my mom destitute. Shame on you all for allowing it to happen. The building level management all left because of the disgusting things corporate forced them to do, I know the truth even though lies are being spread they were all fired! Truth is they thought it was as disgusting as I do.

I don’t know what is happening here, but this place is terrible now. My grandma used to be so happy and well taken care of, but now she is really struggling with getting the care she needs. They have the worst staffing anywhere this past month, I understand it’s tough everywhere, but the new ED came in and fired everyone. She is unkind and clearly has no idea what she is doing. The whole new team is just bitter. They also made all kinds of promises years ago with an income based program called “peace of mind” and then pulled the rug out from everyone and got rid of it. People were promised after 2 years this program was something they would have access to, and corporate lied!! Disgusting!

From the minute I signed the lease, financially they did not do what they said. I pout down the $500 deposit and asked if there was any other charges and they said no. They ended up charging me $515 and they said it was for the automatic withdraw. I thought that was ridiculous. My mom passed away in September and I believe it was from lack of care. They showed me a list on how many people would be in the facility taking care of patients, it was 11 people split between the first and second floor. We were there every day all day and they never had on our floor more than 2 caregivers. I asked many times if the caregiver was there by themselves and they said yes. There were people in the hallways that said when they pushed the button for help, no one would come. We went every single day and we noticed this ourselves as well. My mom tried to get out of bed to go to the bathroom and she fell and broke 3 ribs. when she was suffering and the doctor prescribed morphine, on 2 separate occasions they did not administer the morphine on time. My brother was there to visit one time and noticed there was no one there, he pressed the button multiple times. We were thinking they might be helping someone else, but it turned out there was no one on the entire floor. We went to the administrator and they said this had never happened before. They have an upstairs bistro and they try to encourage people to go there to get meals. They have an outside deck and the beams on the ceiling are totally rotten and about to fall. On the flooring when you step on them they sink 4 inches. I brought it up to them and they said they would look into it. Right now I am having issues with my bill. They are sending me a bill for October even though she passed away for September. I keep calling them but no one is returning my calls. I have a recording telling me they were going to give me a credit. The bill came and they did not give me that credit. I would not recommend The Waterford at Virginia Beach to anybody, the care here is non-existent. If you are looking into this facility and they tell you they have ample staff, ask how many people are on the floor and you will see that they are lying right there.

American House used to be such a great place, and now I don’t even recognize anyone. They don’t have any of their own staff, everyone is from an agency and they just don’t care. The new ED is the worst human I have met in my life, the rest of her team is not much better. Everyone is new, food sucks, residents are dirty and not taken care of. I felt so comfortable when I moved my dad there 8 months ago, everyone was so nice and accommodating, not anymore. They need to fire the wicked witch ED and beg the old Managment staff to come back, that’s the only way that place will turn around.

The new management team is absolutely horrid. No one will return phone calls, and the new executive director is downright NASTY. I am not sure what happened, but everyone used to be so accommodating and friendly, now I have a new issue everyday. The latest most ridiculous thing is my mom and her friends were told they are no longer allowed to sit downstairs in front of the common area fireplace. This is their FAVORITE spot to sit and socialize with their friends. The grey short haired employee, who is easily old enough to live there, is the one telling the residents they cannot sit there. This is their home, they pay THOUSANDS of dollars a month to live there. Who is she to say they cannot be there? Makes me so sad.

Our family member has lived here for a few months. I can honestly say that It's no structure. It takes months for the maintenance department to fix anything, and the administrator is always full of excuses.

If I could give American House zero stars I would. There is a new Managment “team” in place right now and things are going down hill FAST! I plan on moving my mother out as soon as humanly possible because I worry about her well being. There is no staff, the new management, especially the new Director ([name removed]I believe) and some woman named [name removed], are so cold and distance with any concerns. I used to feel so comfortable with the staff because everyone was always so warm and kind, now it’s the complete opposite. Half the time you can’t even find an aid or a nurse to express concerns to. There was a great group of ladies who worked taking care of my mom, and now it’s all new faces of people who can’t be bothered. Do yourself a favor and DO NOT PLACE ANYONE YOU CARE ABOUT HERE!

This is the worst place and I am ashamed that I even put my 91 year old mother there. She was admitted on Sunday to the hospital due to vomiting up blood and was given an adovan from the staff to keep her sedated and unaware so they could just continue chatting on their cell phones and not working. They claimed she was agitated and did not bother to check to see why, except to try to quiet her, like they do to the other residents. I have walked by residents who reak of urine and feces and they just let them walk by. It is horrific! My mother has had a few rashes due to lack of hygeine assistance that WE PAY for and they just would rather treat them like filth under their shoe than an actual person. My mother was so ill we are still in the hospital and likely will be in for another 4-5 days. We even had a CNA there at the Mansion Assisted to help her 5 hours a day for 5 days a week and I was recenlty informed by her that they mishandled my mom.

I toured this community and all I can say is awful, worse than a prison cell.

I am not putting my info down here. Someone that is in this place I know. This place is terrible I won’t put my dog in here… These clients are elderly and their family are paying for you to take care of them. Maybe there aren’t enough people working but as a business, you need to figure this out.

I would never recommend the community to anyone because of the nursing staff. The community gave my loved one gave a medication my loved one never had before and I'm not sure why they gave it to my loved one. I believe this caused my loved one to have issues. The call button wasn't working in my loved one's room and the family didn't know this wasn't working. The community did get the call light fixed immediately after the family letting them know it wasn't working. There were also issues with the tv service in the room of my loved one's and this wasn't fixed for my loved one during their time here.

Where do I start? Safety and security, food, management or facility. Let's start at food, the food is not that good, some days are but most of the time I go out to eat at a local restaurant. No breakfast that you would like, it's scrambled eggs ( no fried eggs ) sausage links, bacon. Most of the time it luke warm. Lunch time. There is a salad bar with a very limited items. All depends on what the menu is. Some of the food is tuff, or not cooked well. Some looks like mush. Dinner, the food is ok sometimes again. Over all they buy cheaper food quality and not enough of the food. Seems they run out a few times and try to substitute it with something else. Security and safety, parking lot needs more brighter lighting, building needs all outside light working. ED, changes to many things with our asking the residents their thoughts.

It's a very clean and nice facility. It's a newly remodeled community. My loved one seemed to love the food. They offer lots of activities. The value for the money was good. My only issue, was my loved one was kicked out and evicted, and was given a 7 day notice to move out. My loved one needed more care, than what they could provide. In addition, they seemed to have a turnover in staff. Overall, a decent place.

My 90 year old Mother was EVICTED with 7 days notice from The Wellington at North Richland Hills, TX. She was given an Eviction Letter on August 5th with a Termination date of [date removed]. Granted, she suffers from Alzheimer's and dementia but imagine our SHOCK to get a 7 day termination notice! The management at The Wellington is cruel and callous, and did not care at ALL this was a major hardship for our family as everyone works full-time and cannot drop everything to move our Mother! My Mom had paid her August rent in full, $[removed]. We were not able to move her until [date removed] because it took a couple weeks to have her assessed and accepted into a new Memory Care facility. [name removed], the Executive Director at The Wellington, promised us he would refund any remaining rent based on my Mother's move-out date. She is on a fixed income and cannot afford to pay double rent to 2 expensive facilities (the old one and the new one!) [name removed] is offering to only reimburse us for 2 days rent

Moved MIL in [date removed] and was alright. It’s August 2022 and things have gone dramatically downhill. Staff changes frequent. AC hasn’t been consistent for months. Window unit was installed but since taken out. AC isn’t working again. They brought in an oscillating fan. Bathroom faucet hasn’t been working. Now the cold water doesn’t work all. No repairs have been made. Carpet is stained…hadn’t been cleaned. Visited today and walked in…no receptionist, no one at nurses station downstairs or upstairs. Upon entering the main lobby, the smell of urine or “old” is apparent. Professionals have discouraged us to be there. Bright side…Aides have been kind to my MIL. We will be looking for an alternative.

Never put a loved one at North Pointe. [Name removed] is a liar.

They had to proceed us through covid outbreak. Even though my loved one did not have covid and I requested that the isolate my loved one and feed her there. They stated that they are not a one-on-one facility and she couldn't honor the request because it was not medically necessary. They have done this for others and it was necessary to ensure safety. Also I was told I could bring somebody into feed and pay for it. More chance of bringing in covid! Yesterday they placed a fentanyl patch on my loved one that was discontinued. Because one of their staff members did not follow through on doctor's orders and make sure the computer was updated. I can go on and on. The biggest problem they have two aids for about 28 people. This is a memory Care , two people are assisting one individual with a hoyer lift or taking breaks there is nobody left to keep an eye on people that desperately need it. She says it's legal but my question is it morally legal? So my recommendation stay away l

Definitely one of the worst facilities I’ve been in. Constantly short staffed. One employee for 9+ residents. Memory care residents left soiled sitting around the TV for hours on weekends. Only agency for staffing every weekend no reports are given, the call light system is none existing and management is unresponsive. Several staff were working back to back doubles over 16 hrs so they were burnt out and there was nobody else to come in. Everyone who came quickly said they would not be back. The aids are giving shots of insulin untrained because there are no nurses on staff. There was a man who was falling 5-6 times a day he died in his room screaming for help. There are several pts who are dementia pts living in assisted living because they can pay. It’s a sad situation